-
November 2023 by Bradley Egberts
We worked with Rowland Collision after an accident. During the process the office staff was amazing with keeping us up to date, informed on the process, and always answered every question we had. They offered advice on how to handle things since this was the first accident we have ever had. They gave us much needed relief in a very stressful time!Sadly our car was totalled so we can't comment on the quality of work. Given the quality of the office staff we have no doubt the shop staff are just as good.
-
November 2023 by Ashley Camden
Everyone has been extremely helpful through multiple issues with my car. I’ve gotten information back in a timely manner, and everyone has been very polite through the entire process. Highly recommend!
-
November 2023 by joe campise
Incredibly professional and courteous. Friendly and more then proficient. Would highly recommend.
-
October 2023 by Evelyn Eakins
Excellent service.! They were an old fashioned business that put pride in their work. Would definitely recommend. They get the job done right!. Employees keep you informed and are very friendly. Get the best call them!Services: Painting
-
September 2023 by John T.
This is my third trip here not by choice I rent cars out. I must say this place and the people who work here are amazing. I've gone through some stressful situations and they always are helpful. I wouldn't take my cars anywhere else now. I would recommend this place to family and friends. The service is beyond amazing I can't stress that enough it's a family owned type of service.
-
September 2023 by Kelse S.
This is a great spot to go for a not so great situation! I'm may, I was rear ended getting off of the highway, and my bumper and the fender had moderate damage. After calls with insurance, we decided on CARStAR for the repairs, as it was closest to my house. I went in for the estimate and then made an appointment for the repairs. I was then driven to pick up my rental car. CARStAR kept me up to date super regularly with the status of my car. They had it longer than I was anticipating due to the supplier providing the wrong type of bumper. This was something that was out of their control, but they still made sure I knew what was happening. I picked up my car today and it looks wonderful. The part is painted perfectly and it drives great. Calibration is up to par, and I'm super satisfied!
-
September 2023 by John and Patti Sturm
Carstar Rowland is amazing! The are very professional and do great work. We live 35 miles from them and pass by many competitors to get to them. It's worth the drive. Great work guys!Services: Painting
-
September 2023 by Steven Louis Brawley
Stellar service. Had difficulties getting parts from Ford due to shortages. Staff kept me informed of process and commiserated with me. Were advocates for me! Thank you.Service: Body & Trim
-
May 2023 by Margaret Weck
They made the process of getting our bumper repaired as painless as possible. Willing to explain unfamiliar procedures for processing our insurance and straightforward about progress as it happened.Services: Body & Trim
-
March 2023 by Steven P
Overall, not a great experience. I was referred by Traveler's insurance to this location. The originally scheduled date of repairs was about two months from the initial contact. I had to reschedule because of lack of communication, so add another month and a half before even getting my car into the shop. Once the car was dropped off I was told it would be about a week to repair the car. Carstar did not have my parts ready after almost four months of waiting and had to delay the repair estimate for almost another month. I will be needing to take the car back due to moisture in the headlights, gaps between the bumper and body, chips in the paint which is obviously due to the instillation of the driver side headlight. I would leave a 1 star review but the people at the front desk were friendly and at least showed some sign of frustration with the delays as well. If your on any kind of time frame I would really pass on this location.
-
February 2023 by LA TUMMINIA
Shouldn't even do 1 star buts there's no other option. Inflated bids. Gauging the public. Don't even get a bid. Better yet...go ahead get a bid then go to an ethical auto body.
-
December 2022 by mark lalumandier
Excellent customer service as always. Quick turnaround on repair. Highly recommendedService: Body & Trim
-
November 2022 by margaret watkins
I was directed by Travelers insurance for body work.Travelers told me yesterday that the car was totaled. I went today to get things out of my car. My car had been sent to a place in another state. I still owned the car and had the titleService: Body & Trim
-
September 2022 by Ebtihal Al-Alwi
They are always ready to help, very professional, answer all my questions. I'm grateful for their understanding.
-
August 2022 by Mona Robinson
I visited this shop for a vehicle estimate appt. I called ahead of time to see if an appt was required, it was. Upon arrival, I walked in and advised my name & appt time. I was instructed to fill out an intake sheet. Immediately following Tommy, the estimator, looks over my info & says let’s have a look at the car.He inspected my car and kept me informed of the details as he went. He helped take pics as I needed to submit the info to my insurance company.Afterwards, he gives me a rundown of what to anticipate and what I need to do next to move forward in the process. I left with the necessary details needed to successfully coordinate the scheduling of my repair, manage my expectations, and be informed of what I needed to do in preparation of the downtime without my vehicle.This was a successful visit. I appreciate the quality customer service, efficiency, and friendliness of the office. It was painless from the time of booking to the estimate appt.
