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February 2023 by Randy Ingmire
Often frustrated with customer service. Unexpected billings not told about when we signed the contract. And today, payment "return to sender" by U.S.P.S. because mailed to address on return envelope sent with bill and not new P.O. Box. No apology for inconvenience from customer service person. It was all Postal Service fault. I was told just resend to either address. Which address? Small things, but they add up.
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November 2022 by Steve
When it comes time to cancel your services, the company will try to charge you more than four times what the the equipment is worth. It will takes threats of legal action to come to any resolution with this company. Stay away. Better service and ethics are easily found elsewhere.
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October 2022 by Jj Rr
The lot would better serve the community and neighborhood as a park and public parking lot.I don't know if they're any good at security, but they certainly secure their parking lot from use by anyone, ever. Bad neighbors!Ha, remember when they built an expensive building (that doesn't fit Dogtown) then secured their parking lot with cheap chains and a gate made out of a 2x4 and a bucket? Classy.
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February 2022 by Maranda Bantle
Its a wack job family owned company that will offer employees bonus and never pay them when the job is complete. They will have you sign a contract cash your check immediately then take 2+ yrs to do your install. Then have us emplyees lie to you every day. Better to just find a company that has a manager capable of ordering parts and getting the job done unlike the one this company offers. SPEND YOUR MONEY AT ANOTHER COMPANY. THIS ONE WILL ALWAYS DISAPPOINT YOU THATS A PROMISE.from an ex employee.
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January 2022 by Dale F.
0 they are the worst of the worst. Tracy is the most evil lying thief I have ever encountered in my life, wouldn't recommend central district alarm to my worst enemy
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October 2021 by Tom Simer
The Best of the Best why would you go anywhere else? Call them today for any and all of your Fire, Burglar Alarm, CCTV, Access Control and more they do it all.
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April 2021 by Mrs Primal.Defense
Trusted small business! Why be a number when you can be you?
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January 2021 by Tommy V
I don't know what all these other reviewers are talking about. I have always had a good experience. They monitor alarms on one of my office buildings.
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March 2020 by Nick Funke
Terrible customer service.
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January 2020 by Todd Golden
Great sales,great service, great people to work with.
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December 2019 by Timothy Hydar
Terrible customer service, wiped all our users and could not arm the building because of short sighted untrained staff. Rude and doen't care about customer service.
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August 2019 by Corrie Petschonek
Lydia is incredibly rude and not helpful in the least. If this company ever expects to get more than one star reviews I would suggest getting rid of her and train your staff to be friendly, helpful and just decent people.
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April 2019 by David Ruggeri
Do some research and you can find numerous better companies. I am a current customer and am canceling my service and switching to a different company. I have had several small issues over the past few years, but nothing that would warrant leaving until now. Our alarm was beeping and I called and asked what the issue might be. They told me they would send someone out. I stated that if we can trouble shoot this over the phone I am happy to do so, but they said it was no problem and they would send someone out to make sure everything was working properly. The service tech came out and said it was a bad battery and replaced it. Well a few weeks later I get a $103 bill for changing a $8 battery. I called billing and was told by the women in the billing department that she will look into this and call me back soon. Well she never called so I called back the next day. She explained that the charge for a service call was $95. I stated that the service call was their idea and that I could have changed the battery myself as $103 to change a battery seems excessive to me. She told me that there is nothing she can do and I have to pay that bill. I told her that I will pay but will be canceling my service, to which she replied "Ok, I need that in writing. I will be looking for your letter." She literally could not have cared less. After I hung up I decided to call back and speak to a supervisor. I was told that Bridget would call me back "very soon." Bridget called me back and seemed to not care anymore than the first employee.
