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March 2024 by Semo Farmgirl
Smoothie was bland. I was charged for my smoothie and someone else's shake. When I asked to see the receipt the employee huffed at me and walked off with the receipt. Even the manager was upset with employees but nothing got fixed. We were a party of 6 and NONE of us or our families will be returning. Worst experience EVER.
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March 2024 by Kiara Wallace
Would give a 0 stars if I could! Came in and the workers were to busy having a personal conversation to greet me and my family. Waited for a minute and still nothing so we left and went somewhere else.
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January 2024 by Olivia Sisco
I go here all the time and the ice cream is always amazing! Tonight was a different experience the 2 girls working up front were very rude, throwing the straws down on the counter and we did not even get greeted. It was like we were bothering them by walking through the doors. Horrible experience and if you can’t have good customer service simply get a different job that doesn’t have human interaction
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January 2024 by Michelle K
We always enjoy our visits to Cold Stone. We always have great service. The staff is quick to greet you and very pleasant. It’s always clean. And of course the ice cream is amazing! ??
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December 2023 by Paul Lanigan
what a great little spot, being cared for by the lovely Karen!a few friends and i come to try some new flavors on a chilly afternoon and it was wonderful!just enough seating and service to have a great experience. loved it!grateful! praise God!
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November 2023 by Laura (Amdtwinmom)
My absolute favorite place to go get an ice cream. Everyone is so nice kind and the owner is amazing.
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October 2023 by Robert Matteoni
Made wedding cake for 300 super easy. Nobody hates ice cream cake. Options for those with dietary needs were easily met. Strongly recommend you consider an ice cream cake for your wedding!
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September 2023 by Sajo D
Great place to chill sit outside and relax.. I'm a Smoothie Person Blueberry and Banana ?? my favorite They're all good ?
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August 2023 by Terra Fy
Happy birthday Aunt Carl ?? a Reese cup heart just for you!
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July 2023 by Nick Ellefson
This place is almost always a disaster. There is no communication between staff members and often times the ice cream and toppings being served are stale. I have also witnessed the workers handling topics before mixing them in. Stay away!
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July 2023 by Julia W.
Super disappointed in the service we received. Waited at the front to order for 10 minutes while 3 workers were working on door dash orders. One worker watched another clean a waffle iron and finally was told to take our order. Toppings were grabbed by their hand and THANKFULLY they were wearing a glove. Additionally the waffle bowl I ordered was grabbed by their hand instead of just around the cup. Finally get to eat my ice cream just to realize the waffle bowl is stale and barely breaks, unlike the crisp waffle bowl I was expecting. The icing on top of the cake was finding a hair in my ice cream. Will not be back. This location's quality of service has gone down drastically.
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May 2023 by William Covington
We ordered delivery this past weekend while having over guests. Both orders placed in smaller cups, then placed in the appropriate sized container, thus charging us for the bigger size, while getting 30% less food. The cost of food is already inordinate, and people should know of your unsavory business practices.
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April 2023 by Irish Racion
Yummy ice cream! Our go to ice cream shop. We ordered cotton candy and Reese ice cream.
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April 2023 by ally bean
my boyfriend and i ordered for curbside pick up an hour before we were going to get there just so they had plenty of time. we park then my boyfriend calls to let them know we are here. they answer then after my boyfriend tells them we’re here to pick up we get 30 seconds of confusion and silence. then the worker asks what car were in. once we answer he hung up on us then another worker walked out to us where they kind of threw the bag and didn’t say a word even once we said thank you. i wish i could take the tip i added them back because what the heck? i was actually stunned at this treatment.
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March 2023 by Laura Montroy
Braved a long drive in the pouring rain last night to grab a well deserved treat to go. Got there 10 minutes before closing for the doors to be locked with customers still inside eating. Pretty sure they saw us pulling in and ran to lock the doors. Will not be going back.
