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June 2023 by Lyn Patton
Good customer service
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July 2022 by Michelle Milzark
Customer service is fantastic. They are always willing to help. They also give people second chances who have had an issue with a bank in the past. I love banking here. Alot of free commerce a t m machines in the area also.
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July 2022 by Rami J
It’s too early for a negative attitudeI normally make a deposit through the drive through. I sent the money with the account number as usual , the lady said what you wanna do with It she said it with a attitude I said a deposit she started shaking her head and walked away to make the deposit .
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June 2022 by Janell Irving
It's good that it's open indoors as well as outdoors.
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March 2022 by Lamar Miller
I've been with them for over a year now and the customer service is always excellent, and I always get any issues I have solved pretty quickly.
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February 2022 by April Irons
The teller that they have at the front is unprofessional and uneducated. She needs to go back and watch her videos and training. She tried to tell me that my marriage license was fake, but didn't even pick it up. Well obviously she's not married so she wouldn't know to look for the seal and obviously not trained good either.
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October 2021 by Jimmy Conway
ATM, drive through, and indoor banking all at on spot. Great customer service in a professional atmosphere with employees you can trust with your money.
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October 2021 by Kimberly Byrd
MY Tellers always make me feel like I'm being pampered! Especially the last Young man it made it a shocking experence. Keep up the good work
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August 2021 by Deborah Wade
A great Bank, and friendly representatives to work with very knowledgeable.
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August 2021 by A Wilkins
This is a great place to bank the people are kind,courteous and quick
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September 2017 by Ak Strong
Service was slow regularly, 1st of the month, not enough tellers
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October 2016 by Mia S.
I guess I will be the first to write a review. This is the WORST bank I've ever been to in my life. I flew from Washington, DC to St Louis to get my grandfather's finances and such in order. He is 87 and his wife died a few years ago so he is solo. We want him to move with us but he was born and raised in St. Louis and refuses to leave. Anyway, I got to the bank with my uncle early Saturday morning. It was just me, him, 2 tellers, 2 "security", and Ms. Vivian M. Carbin. I have NEVER IN MY LIFE BEEN TREATED SO TERRIBLE! I told Ms. Carbin my situation and that I would use the power of attorney that I have to gain access to my grandfather's account. She gave me her card and said to give her a call later. Ummmm I flew out here for this. There is no later and although I didn't expect to everything done right then and there I did expect a bit more information on what the process of getting this done would be. Which is what I tried to relay to her. She then informed me in an extremely condescending tone that there was an emergency across the street that she needed to attend to. I am 34 but I often get mistaken for being in my mid-20s. So from the way she spoke to me I could tell she had mistaken me for a d*** child. I then asked her if she could not speak to me in that tone. I mean it wasn't just her tone it was also her body language. And then she did something that had it not been for me taking my anxiety medication I may have been in jail from what I would normally had done in that situation. She just turned around and walked away. After I got myself together I turned around and walked up to the teller. Now this building has acoustics like an old church. So when you speak it echos. I ask the teller if she can provide me the name and number of the manager of the building. She asked me in a very defensive like we on the street type of way to lower my voice. I stopped and looked at her in that WTF type of way. I turned around to see who else was in the building. Me and my uncle were the ONLY CUSTOMERS IN THE BUILDING. So at this point I snapped. I backed up and said in a loud voice there is no one else in here. I ask you 1 question and I get this. She eventually gives me the information and then I leave. I swear this was the worst experience of my life dealing with a place. Oh and then when I finally did get info on how to get access to my grandfather's account they said I would have to come back on monday, it was saturday, and sign the paperwork. Ummmm I'll be in DC on monday so then I asked if there was another way. Like say the internet. I was told again that I had to be physically there to sign the paper work. I would suggest that no one go to this bank. Don't put your money in here, don't let your family put your money in here. Because they seem to forget that we are the reason that they have a job in the first place!