Commerce Bank is a financial institution that provides various banking services to its customers. While the experiences of customers can vary, the bank generally strives to offer friendly and helpful service. One customer had a mixed experience, where a female manager was perceived as rude and potentially discriminatory towards the customer, who was Asian. However, another employee, Joseph, was praised for his understanding, patience, and willingness to assist the customer, even offering to translate information to help the customer better understand the account-opening process. Another customer, Willie, a banker at the same location, was commended for quickly and efficiently resolving issues with a business account. Additionally, a third customer reported a positive experience, stating that the staff was friendly and helpful in addressing their banking needs. Despite some staffing challenges, the bank is described as providing good service and having multiple locations for customers to utilize. Overall, the reviews suggest that Commerce Bank aims to serve its customers well, though individual experiences may vary.
I love this location everyone is great to work with. Willie who is a banker at this location worked quickly while not missing a beat to resolve some issues I had with a business account. I appreciate you, Willie!
October 2023
Helpful and knowledgeable So glad for the support. I could not have solved the issue without their assistance
May 2023
I needed to cash a check because my debit card expired and was helped quickly
