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November 2023 by Sarah Gordon
We came in a few hours before close with new iPhones needing to get eSIMs set up. The very helpful manager was knowledgeable, courteous, personable and was able to help numerous customers who came in after us while we waited for our phones to upgrade and transfer over, while always making sure to check in with us and make sure we were doing ok. It was overall the best experience we have had at a cell phone provider in years.
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July 2023 by Lucas Thornburgh
I had a very unpleasant experience with the worker there. I was looking at the New Motorola stylest G 2023 Model that came out this month. Well I currently own the same brand model just mine is the 2022 version. Any way this man approaches me and stands about one feet away from my face and ask a few questions I answer politely and when through talking he just stands there and breathing on me and staring I am uncomfrotable at this point and ask him to back away well he refuses so I stopped and explained that I have a condision that I need space well I ask 2 and was polite and this man snatched the phone out of my hand and demanded for me to exit the store. Any way I was going to switch to that company with 2 lines now I am going to metro pcs so I hope that the store weeds out the bad staff cause I wanted to try this company out
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February 2023 by Judy Ranslem
The manager is extremely helpful and very awesome at troubleshooting. If I am lucky I will be able to steal him and make him my employee . ? You have got a one and a million employee there
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December 2022 by Marquita Davis
Great customer service!!!!..Haven’t used or been a customer of Cricket since the first year they opened here in STL…But the bargain I received,I couldn’t have done any better at NEITHER OF THE OTHER WIRELESS DEALERS!!!…AND I STAMP THAT!!!!!…Thank you Cricket Wireless/Saint Charles Rock Road location.
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August 2022 by Jessica Markowski
The gentlemen who were working tonight were FANTASTIC. I went to the North West Plaza Cricket and they sold me an IPhone 11 and no SIM card. After the sale the lady couldn’t figure out how to set up the SIM card for the phone. I came here HEATED because I just spent over $600 for a phone with no SIM card. They reassured me they will help me. They scanned the QR code on the bottom of my receipt and set it up for me. They were so sweet and helpful. Definitely coming back here for anything I need!!!
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August 2022 by SHARON LAMMERT
The gentleman that helped me was very friendly. He transferred everything that needed to be transferred from the old phone to the new one. Which is a big help. It took a while, so we chatted. He did tell me that I had to buy a new charging adapter. The only thing I would say that could improve this store, is to have wallet cases for the phones they have. They did not have one for my specific model. I had to send away for it. I'm so glad I went here to buy my new Samsung phone.
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February 2022 by Jenna Mertz
Oscar spent 3 hours (no joke… 3 solid hours) helping us with a tricky transfer, all while helping other customers in both Spanish and English (neither of which are his mother tongue). He was amazing and we are so grateful for his help. Give this man a medal!
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December 2021 by Russell Joyce
This location for Cricket is not only the best Cricket wireless store, but the best overall wireless store I've ever dealt with. Oscar is there morning to night helping people. He's patient, kind and incredibly knowledged in all facets, phones, specs, porting and especially helping somebody save money. Very honest, integrity filled man. I recommend ANYONE who is tired of their carrier and wants a fresh start, go see Oscar and this location. You will not be disappointed whatsoever.
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December 2021 by Christina Shockley
Oscar was extremely courteous and helpful to me when I came into his store to purchase a new phone. He possesses great customer service skills and is an asset to Cricket.
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December 2021 by Jeanette Levy
Thanks for all your helpOscar fixed my phone issue in 2 min while I was struggling with that problem for almost 4 months
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October 2021 by yolanda jones
When I tell you Oscar @Cricket Wirless on St. Charles Rock Rd is the best..He gives exceptionalservice and can fix anything you need fixing on your phone. They also need some help. Go and apply within the store..preferably someone who is bilingual! Shalom
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October 2021 by Robert Feltus
I upgraded my phone in less than 10min everything was on my new phoneAwesome service, thanks Oscar
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September 2021 by Idamae Card
I love this store, how Oscar helps me always, #1 store !!
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September 2021 by Idamae Edwards Card
everything amazing, quick and good deals
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September 2021 by Idamae Card Edwards
everything amazing, quick and good deals
