-
January 2024 by Marilynn D.
I will not recommend this business to any one! I have experienced more than four unpleasant incidents in six months.1) The lady that signed me up six months ago (no names until I move out) tried to infringe on my to decline insurance despite my insisting that I had renters insurance and it covered my storage. She also failed to give me the combination to the building, and after a week I called the customer service to get it via a gentlemen in the office. 2) after giving them my credit card number, twice I was locked out of my unit without a notice. 3). On the 1st of one month when the rent was due, I spent hours in the storage taking things in, no one was in the office, do I came back with my check, At this time I was pointed in the direction of a box outside the front door, after putting my check in the mailbox, I get this nasty voice mail on my phone???!!!!! relating to the mailbox, and one of them retracting the lie that no one directed me to put the check in a box??? 4) I call to get a larger storage due to space in the apartment, I was specifically given the larger size by K, J call back, because no one is in the storage office; well, ironically, D tells me that they don't have a larger size, and if I move out today; 01/11/2024, I will not get my prorated refund!! They don't do refunds!! This is added to the fact that the same day I received this call/ voicemail message, I was also told that starting Feb. 1, 2024, my rent will go up from $68. to $84. ALERT! J know I was repeatedly told that there was a larger unit by k less that 30 minutes ago, and It is renting at $77. They run these specials throughout the year on certain units!! LIARS, DISHONESTY, UNPROFESSIONAL. , but being rude, and dishonest was get way of provoking me to move out. I only told the guy in the office that one of them lied, thus making me look ignorant!! I know that it's illegal to do certain things with a mailbox, but how I know that they didn't have an agreement with the postman! It's really too bad, because I live only three blocks away.
-
December 2023 by Zyiar Moore
Tina is a great good reception And I love that she is still here thanks for her
-
November 2023 by Rachelle Brito Martinez
I have been renting from this facility since 2020. I was originally given a special rate for military discount and had been paying that amount for over 3 years. I recently moved out of state and had to get 2 units to hold all my belongings. The person at the front desk who did my transaction hiked the price of my first unit up and he didn’t apply my discount. He was very rude when I questioned him about it as well and got an attitude with me when I asked to talk to a manager. I also just received a lien on my account without notice because of my bank denying the charge for auto withdraw. I didn’t even receive a call from the facility about it. I have no problem at all paying my storage fees but there was no communication whatsoever. They probably saw the crazy amount of money being drafted from my account and considered it fraud. I’ve always received horrible service at this facility and I’m honestly considering moving my items elsewhere.
-
October 2023 by Armenta Washington
The new elevators are the best thing that could have happened. This is my second time at this place and I'm happy!!
-
October 2023 by STL Bound
The property is always clean and the office staff Tina, Alicia and Adam are always very helpful!
-
October 2023 by Breanne Bellah
This Place Is Very Clean And Staff Is Very Supporting and Understanding. Love Them!
-
September 2023 by Marian Jacobs
I was very impressed with the facility it was very clean and well equipped with whatever you needed to make your job easier. Adam was helpful, polite and patient he walked me through everything I needed to know since I have never used one before. The whole staff went above and beyond my expectations. Thank you so much!
-
September 2023 by Mildred Shinuald
Helped me get storage space fast and very detailed and nice friendly service thank you Diana!I called back and Vernon was also very big help too very friendly and nice as well I appreciate their help! I recommend for good storage space good prices and service thanks again!
-
September 2023 by Kierra Battle
Hello guys Tina and Adam are the best duo team they are polite and help you with any and everything dealing with your storage space i been with this location for over 2 years and I wouldn’t change it ? the best customer service and I’m grateful for this company they are really like family
-
August 2023 by True Ethereal Goddess
This location is ok, but the company overall I would not recommend. They advertise a promotion of $1 rent for your first month but I was not able to receive this promotion & was also charged late fees. When I called customer service to fix the issue nobody answered the phone, they also don’t do call backs and will keep you waiting on the phone until you hang up. I called the office for this location (they said due to issues with their website and system they would need corporate to fix my issue) and they never did. I was forced to pay for a full month plus late fees for something that wasn’t my fault. (Or else they would evict my belongings from the rental unit) If you want an honest storage company go somewhere else.
-
July 2023 by Robert Jackson
Great selection of authentic barbecue and more sides and condiments than you can imagine...all coupled with fast and attentive service...a must do!!
-
May 2023 by Joey Eads
Amazing customer service. Tina and Adam are great. Definitely recommend
-
April 2023 by Monserrat Mora
I’m a college student who was looking for somewhere to store my stuff over the summer. The staff, especially Alisha and Adam, were helpful in explaining the breakdown of the costs for the unit and were very personable. I went to other storage units in the area and found that store space had the best prices and best staff. 10/10 recommend!
-
April 2023 by Kiarra Johnson
This place is a joke . Corporate increases the rates every 4 months . I started off paying a low rate . Now I’m paying 3x what I started off paying
-
February 2023 by Josephinx Ziesman
Still a great clean place! Adam is still nice, cool, and accommodating! And at least this time I didn't get kidnapped by their elevator ?! XOXOXO ? ?
