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November 2023 by Rodney Jones
Paul greeted me outside ready to sell me a car on Nov 11! He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need to finance this purchase so it was a fairly straightforward negotiation and went smoothly.Andrea, the vehicle delivery specialist, was delightful to work with and she asked me if she could use my delivery consult to help train new people. I was glad to include them. She was thorough and complete in showing me all of the features of my new Trailblazer and I enjoyed her sense of humor in pointing out some of the features that most people don't even realize they have during their relationship with their vehicle.A life long south city boy and the son of a GM retiree, I've purchased all of my cars, trucks and SUV's new and used through Don Brown. I have always received excellent service from their sales team and service center and have always been pleased with my purchases and follow up.Paul and Andrea are to be commended for their representation of the Chevrolet brand. This was a really great experience!
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November 2023 by Alluring Avon with Debbie
I’m so unhappy with their service and the purchase of my car! This is the second car I’ve bought from Don Brown Chevrolet that has issues. I bought my car Sept 6th. My brother found a bunch of things wrong with the vehicle and I also heard some unknown noise. I brought the car back 1 week later to have all repairs done and car cleaned. My history of buying used cars or new that they clean inside and outside. That didn’t happen. I was going out of town Sept 26th and I was hoping to have my car before then. Nope! I let them know how much of an I’m on owned this is due to I take car of my elderly mother and have to have someone watch her while I leave. It’s not as easy to just jump in my car and go. She requires a lot of car, Walker and wheelchair. I just feel there was no communication the whole time. I had to keep reaching out to them about my vehicle and my brother was also reaching out to them. We got nowhere! Now, I’ve reached out to the person assigned to my vehicle Trevor and Mgr Pam. It’s almost like they have no car in the world to help me retrieve my vehicle and the inconvenience it puts on others. Trevor texted me Monday and said my car will be done Friday (today). Perfect! I checked on my taxes and title that I have not receive at purchase. I added my taxes onto the loan. Now the taxes are different so they are giving me the difference. I text Trevor’s this morning to let him know I would be there to pick my car up after 11am. I never heard from him. I should’ve known better! He could’ve reached out after I texted him to let me know my car will not be done till after 5pm. He also could’ve went above and beyond since I’ve waited for over a month and texted or called on Thurs to update me. Nothing! It’s such a lack of communication but they’re all in for selling you a car that does not run properly or wasn’t checked thoroughly by the inspector assigned to the cars before selling. I think the owner and GM need to do better to making sure their vehicles are 100% ready for purchase so this doesn’t keep happening to their customers! I did call after I left today to talk to the highest person. He’s out sick! I said I would like a call regarding my vehicle! At this point I should’ve listen to my loved ones and give there their car back! This is absolutely a crazy inconvenience! Do better Don Brown! I def will not buy another car from here or recommend any family or friends! I learned my lesson to late! Thanks!
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November 2023 by Mario D
Excellent experience! Ben made the whole experience easy and was able to get me the deal I wanted on my Chevy. Sales staff and finance staff were very friendly and everyone was honest. Will recommend Don Brown to friends and family. Thank you.
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November 2023 by Eric Luechtefeld
Avoid at all cost if you expect any service after the sale. I bought a used BMW convertible, the trim pieces on the roof were broke and I was assured they were ordered and I’d get a call as soon as they came in. That was two months ago. Since I’ve called and left 3 messages with my salesmen and even took off work last Friday and drove in. I spoke with someone in service. That turns out was a waste of time too.I’ve bought 8 cars from Sapaugh and have never experienced anything like this. I’ll just take the car there and pay to get it fixed. Never again Don Brown. I have to admit the “we owe” me paper was a nice touch.
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November 2023 by Patrula Griffin
I was experiencing some problems with my vehicle. I went into the dealership, within the hour I was in a rental, and the next day I was back in my own vehicle!! Praise God ? for the help and awesome experience from sales representatives and the maintenance department ?. It was truly a blessing ? ? ❤️ ✨️
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October 2023 by Emanuel Ebenezah
If I can give 0 stars I would. I purchased a vehicle after picking up the vehicle 10 am 10/28 I left the lot heading home in which then noticed it wasn’t properly accelerating and the check engine light in addition to other service lights came on. I immediately took the vehicle back. They said they would take the vehicle in the shop for servicing for pickup on Monday 10/30 in which I declined due to expressing the concern of not feeling safe purchasing a vehicle with such issues so early on.They attempted to convince me it was minor issues but I refused. I then requested the opportunity to choose a vehicle of my comfort. They honored my request to select a new vehicle. I test drove another vehicle in which I selected.I was told to wait for the sales manager under the impression I’ll be getting the selected vehicle. I waited for 6 hrs while watching new coming customers being serviced ahead of me.Becoming concerned I then inquired on my wait time of 6hrs. 15 mins later the sales manager came out out and I noticed this is the woman that walked passed me several times not acknowledging me. Yes I was frustrated yes I was tired of waiting yes I felt as if I was being disregarded as if I was less of a human but the sales manager instead of comforting me approached me with an attitude with the attempt to further convince me to get the original car I rejected due to servicing issues.Remaining calm I responded I’ve selected a new vehicle that we agreed on. Then it became an issue of needing more information after a matter of waiting 6hrs and already purchasing a defective vehicle yet now I’m being told I have to be approved.She continued to dehumanize me rather than providing a better customer experience after spending a total of approximately 8hrs from the start of the process.Yes I could’ve left but they manipulated me into thinking I was driving off the lot with a different vehicle.I am now openly expressing my frustration because I reside 45 mins away and have no ride home due to thinking I’ll be driving home. I was in the process of finding a ride. I requested to speak to someone over her and she responded no one is over me and I’m the last person you can speak to. After inquiring on the owner she walked away stating “I’m done with you” which was very unprofessional and deeming to me as a customer. I then found a salesman and another manager to speak to about me getting home that’s when they offered a loaner vehicle which in turn was the same vehicle I brought back with the service lights. I drove the vehicle with hopes of it being fixed but quickly realized the service lights were still on and the acceleration issues still existed. I made a uturn returning the vehicle. I wasn’t offered a replacement loaner and commenced to contacting someone to finally get home.Overall I left feeling my human rights was violated and I wasn’t appreciated as loyal returning customer I take my vehicles there for all servicing needs.No one deserves that type of treatment.
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October 2023 by Ross Whalen
Larry and the crew from Don Brown did a fine job repairing the damage to my bumpers after a collision. Derrick, the paint tech matched the color perfectly. Larry was very informative and explained the repair process and system diagnosis along the way.
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September 2023 by DEVA SMITH
Awesome team. Great check in. I tried to give a tip to the young man who brought my car up front. He said no and it was his pleasure The shuttle service was great as well.
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September 2023 by Cory Clark
Theirs a certain level of customer service and tact that was lost here. The salesman was nice enough, but the older gentleman who valued my trade in is a crook. Flat out lied or couldn’t properly operate a code reader. Then when I had him show me had a huge attitude about it, and had an even bigger one when he was incorrect. The difference wasn’t enough to soil the deal, it was these words “you must have as many year’s experience as I do”. Man check your ego at the front door, the loudest person in the room needs that attention because it’s the only way they get it. Needless to say I took it to another Chevy dealership and was offered a better trade in amount without negotiation. Again theirs a level of tact and customer service that was simply lost here. Either way I’d feel sorry for the salespeople who are stuck dealing with that guy, because he’s taking food out of your mouth.
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September 2023 by Laquana Humphrey
Tim Curtis was the best salesman I ever had in my life, he was very patient and he didn't give up until we walked out of there with a brand new vehicle. That's the least I can say about this salesman name Dave who was very rude. So thanks to Mr. Tim Curtis
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September 2023 by Matt S
Brought car in for zilon inside and out. When picking car up it was scratched (brand new car, deep scratch) and zilon was poorly applied over dirty car rather than being properly washed prior to application. Had it redone, still see the scratch and dealership refuses to take accountability or fix it properly
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September 2023 by Melpomene Ouranos
I am physically disabled and had to go without my car (which I store my wheelchair in) and carry my wheelchair up three flights of stairs, as well as be unable to access my own apartment, because they forgot to give me the lockbox code to access my keys and car as they said they would do once I got off work. I then, just today, got a very unprofessional call from customer service telling me this whole situation was my fault (because I listened to what Don Brown's own workers said?). I wasn't gonna leave a bad Google review until that call. I am appalled that I have been kind and graceful given I am in extreme pain, had to spend extra money on Ubers and inconvience my friends for rides to and fro, all because of their worker's error, who I didn't even blame once I came back face-to-face with him, only for this woman to call me during my break and act like I personally offended her in some way, and tell me that she was sure this situation was my fault despite the fact that she kept asking me what happened because she didn't even yet know what happened! She deserves a better job (even though she was very rude to me), she shouldn't be forced to lick the boots of people who would never defend her the same way. 0/10, please do not go here if you need your car back when they say you will get it back.
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July 2023 by Sandra M.
service manager Jere is great BUT their policy of charging $25.00 for incidentals is ridiculous for changing a cable!!!!!! they charged over 400.00 labor for this but then charged and additional 25.00 for what????! i guess Don brown can't afford to buy their guys gloves and cleaning solution and wants to gouge their loyal return customers for it. Shame on you Don Brown and then you also want to charge your customer 3% for using a charge card. i debited it and guess I won't go back unless you change your greedy policies.
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July 2023 by Bryce DeLancret
So, I've never bought anything from them. My car got a flat just near their dealership. The lug nuts were stuck so I couldn't change the tire myself. I managed to drive an extremely flat tire over to their service area and they were kind enough to change my tire out for my spare in my trunk for free. They were so nice and friendly and got me out as fast as possible so I could get back to work.If this is how they treat people who aren't their customers, I guarantee they treat their actual customers better.I would have bought a new tire from them, but my warranty on my Nissan covers my tires. I just needed to be able to drive it to a Nissan Dealership so they could give me a new one.Thank you guys so much! You totally saved the day for me.
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July 2023 by Mark Branddom
Experience was good, but a 3% surcharge on credit card charges will discourage me from further using Don Brown. Not a huge deal on a $100 oil change, but if i was getting significant work done i certainly would do it at Lou Fusz or somewhere else in light of that new charge.
