Empire Motors

Used Cars
Hours: Empire Motors, also known as Napleton Maserati, receives mixed reviews highlighting both significant improvements and serious customer service issues. Positive feedback frequently commends specific staff members for their excellent hospitality, genuine care, and professional, patient, and stress-free service. Customers report great experiences with salespeople who are kind, do not apply pressure, listen to needs, and go above and beyond. There is a sense that leadership is helping to turn things around, with many customers stating they will return and definitely recommend the dealership. However, strong negative experiences are also reported. These include poor initial customer service, with visitors being ignored, and serious problems in the finance department. One customer reports an agreed car price being increased on loan paperwork without consent or explanation, leading to charges for undefined aftermarket items. This situation resulted in great difficulty reaching anyone for resolution, despite promises of callbacks. Such experiences lead to warnings to avoid the dealership, with accusations of a lack of trust and patience from the business. While some team members in customer relations are noted as helpful and empathetic, the overall impression is inconsistent, with excellence in sales often contrasted with frustration in financial and administrative processes.

• 0.37 miles

  

  Pick-n-Pull Car Repair, Car Dealer
• 0.48 miles

  

  Rent To Own Auto Sales Car Dealer, Car Hire
• 0.8 miles

  

  NEW LEGACY AUTOMOTIVE COMPANY Car Dealer, Used Car Dealer
• 0.86 miles

  

  Brothers Auto Sales & Repair Car Dealer

1. St. Louis, Missouri