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October 2023 by Hannah Peterson
Printed twice within 2 days, each of the young ladies were helpful and patient even though they were working completely alone.
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August 2023 by Amy Bodkin
These employees need to be trained better on the computer. None of them know how to enlarge a photo!
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August 2023 by Courtney Harvey
I had a wonderful experience with this FedEx and it was of one employee who went above and beyond for me! I have never had such a great experience and someone pay such attention to detail for me when getting my friends done anywhere. His name is Tommie and he goes above and beyond! I told him to call me if there was any thing that he had a question about, but obviously from past experiences I wasn't expecting him to call, BUT HE DID! He wanted to make sure everything was just right and perfect
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June 2023 by Riley Krus
The woman working was incredibly rude. I said I had a card from Etsy to print (which I’ve done at least twenty times prior with no issues) and she immediately interjected “we have problems with those all the time there’s nothing we can do if it isn’t formatted right!” I showed her the image and said I thought it would be fine just using a screenshot because it was not a very detailed picture (greeting card) and then she said it could be done on Monday (Saturday before Father’s Day). I was confused because I have done this many times and the whole interaction including emailing the files to the store usually takes about three minutes once I am helped and cost $5 or so. There was no one in the store and she said the only way I could get it today was a $17 priority charge. I was shocked and confused and explained I have done this a number of times and her response was “well those people should be fired because that’s not the way it’s supposed to be done!” She knew it was a Father’s Day card and that it was the next day, and I would have planned differently had that been my previous experience, but given my previous successes doing the exact same thing I hadn’t. A good customer service representative would help a customer in this instance and offer a bit of empathy, instead they lost a long time customer and future references.
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December 2022 by Veronica Guerrero
This is the worst service ever on top of the girls being rude I was charged $100 for shipping a medium box. Now it's 2 weeks late and corporate is refusing to give me a partial refund for being 2 weeks late. At no time did the store inform me that they were not giving out refunds for being late. From now on I am only using Amazon for my shipping I hope they put FedEx out of Business! Never Again! First store and worst service I've ever experienced a $100 shipping charge it is pure theft!
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December 2022 by Bilan Colvin
I had lost my receipt with my tracking numbers Laura went the extra mile and found them. Thanks again!
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December 2022 by dustin knuckles
The lady behind the counter is so scared she won't interact with you. Get over it or get a new job. Always love FedEx offices but this particular worker ruins the whole experience.
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May 2022 by Carolyn E.
Three weeks ago, I went to the Crestwood FedEx store to order a photograph put on a canvas. I couldn't decide on size. The people at the Crestwood FedEx were incredible. They helped me with size, ordering, and making sure I received what I wanted. Totally out of the blue, the owner called me to check on everything. I have told a zillion people. Hopefully, a zillion more will read this. Carolyn Eagle
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January 2022 by BurtBot
Incredible customer service. Much better than UPS.
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October 2021 by Danny Markham
I always have a fantastic experience at this location. Whether I am shipping or printing off proposals or architectural drawings, the staff (especially Tom) gives me A+ service. This is by far the best FedEx location in the STL Metro area, and their bathroom is always clean as well!
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September 2021 by Tasha The Blogger
Walked in 12:45pm wasn’t greeted, no one said I’ll be right with you or nothing. Still waited and after waiting still no greeting whatsoever. Walked out at 1pm with package in my hand. I will NOT BE BACK, horrible Customer Service!!!
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June 2021 by Leon Scholes
Kept waiting while other customers were served.
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March 2021 by Chris Compton
The worst costumer service ever they were very short and rude. Will not ever come to this fedex again never had a fedex give me grief for wanting to pack my own box.
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March 2021 by Tyler Schott
Thee WORST
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December 2020 by Jack O
Cost me $14 to mail a pair of socks. The woman at the front desk was not friendly or helpful. I will not be coming back.
