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February 2024 by Karen Hall
Great work! Thanks Janet!
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December 2023 by Nicole Anderson
Love them. Always friendly! In and out quickly.
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December 2023 by Katharine Kisner
Janet is the best! Got my items printed so quickly!
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December 2023 by bradley robinson
Super friendly ne kinda lazy. But they ship everything from 65" TV's and the person who was hired there from the war stories that she told me about.
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October 2023 by Maja
This is my go to place for whenever I need something printed. Janet is so wonderful to work with and has helped out a lot when I need anything. They are quick to respond with online orders to make sure everything is right and they go above and beyond. Definitely will continue to go here for all my printing needs!
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July 2023 by Wayne Kettinger
7/7/2023. Want to give a big shout out to Steve at the front counter. He was super helpful in getting me a new label printed. My printer apparently is dying, and wouldn't read with the scanner. Thanks Steve for going above, and beyond.
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July 2023 by Dave S
They had everything I was looking for to get some letters out to my VIPs. The store was quiet and relaxing this evening. Maybe some background music and I'd have given it another star... ?
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July 2023 by rosie f.
Steve deserves a raise! We were shipping a TV to our daughter and gave up on the UPS Store after multiple calls and visits where associates gave us different instructions and price estimates each time, finally landing on a $380 shipping cost from the owner. No options or recommendations to help find another solution.We were skeptical that Fed Ex Office would be any different but gave it a try and Steve saved the day. He went above and beyond and got us out the door for half the price... plus was friendly throughout the process.
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May 2023 by Ashley Harvey
Asked for some assistance getting things printed. The woman at the front desk clearly did not want to help and I ended up leaving to go to a different location to see if I could find some helpful staff.
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March 2023 by Mike Chamberlain
Fire the jerks at the counter to improve the problem with rude employees. People need jobs, start eliminating the ones who don’t want to do their jobs with a smile.
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February 2023 by Lady Gaga
Went to ship a package there, a guy with red hair and beard literally did everything possible of not wanting to ship my package.He said they couldn’t insure it but “declare value” it. I asked what’s the difference between declared value and insurance? He said declared valuing if your package gets lost it goes through their FedEx claims department for reimbursement. Which is the same thing as insuring it?? I said ok then I need $1500 for declared value.He proceeded to ask me what the product was I told him “PSA cards” he said the product can’t be declared/insured because the “product” is paper????? You mean to tell me you can’t ship/insured a card signed by Babe Ruth?? Because it’s paper? That’s like shipping a diamond ring but can’t insure it because it a rock?I told him if PSA uses FedEx to ship my cards back to WITH insurance (I even showed the return shipping form I paid PSA to ship them back to me) why can’t I insure it when shipping to PSA???Makes zero sense PSA ships and insures with FedEx but I can’t because it’s a paper product according to him????Me and the guy were talking in circles because what he was saying making zero sense because I shipped PSA cards before with zero issues at other FedEx locations.He then proceeded to tell me because I already put in the FedEx box he wouldn’t declare/insure because he didn’t put the product in the FedEx box himself?? What????I told him “I think I’m just gonna leave” and he said “yeah”.Seriously that guy with the red hair and beard acted like he didn’t even want to be there, there were other customers there before me we was really snarky/rude to, so it wasn’t just me he was acting like that.I drove to the watson rd location and had it shipped/declared with ZERO ISSUES. I find it insane that a shipping company was doing everything they possibly could not to ship a product, stay away from the concord plaza location.
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February 2023 by X X
Unfriendly staff with 0 customer regard! Services ridiculously expensive to the point of what they are asking feeling like an insult or a joke.
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December 2022 by Antoinette Smith
Jayson (who I noticed from his name tag was the District Manager) immediately greeted me and asked if I needed any help. I requested to have document copies made and I also needed a printed receipt. He walked me through the self-service process (as requested) which was easier than expected. He came back while I was printing to make sure everything was OK and to offer a box for my papers. The entire staff was very friendly and extremely helpful.
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July 2022 by rich bauer
very polite. courteous and helpful
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May 2022 by James Monteith
Rude and unprofessionalOvercharged for shipping then refused to correct the mistake they made.Called the corporate number about as rude and useless as the local branch.Will only use UPS and USPS from now on.From the 2.6 rating I'm pretty sure I'm not the only customer they've mistreated.STAY AWAY FROM THIS PLACE
