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January 2024 by Michael J Rakey II
No problems good service.
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January 2024 by DaJae BeLue
Went to this location because it is close to my home, I got a new tire front passenger. I went to the Acura dealership (12-16) to get my oil change and tires rotated. The service provided told me that my front passenger tire lugs were damaged due to drilling. I called Firestone this location (12-16) and explained to them what I was told and I was told from a worker that I probably hit a pot hole and that’s why my lugs were damaged. I then proceeded to call corporate (12-16) to file a claim and the lady told me that the Area Manager would reach out to me in 24 hours and I heard nothing back. I called corporate back (12-18) and a lady told me that if my car was fix before the Area Manager reached out they would refund my money. I had my dad to call Firestone back (12-19) because I kept getting the run around and he spoke with a guy name James that said the would pay for the $1,008.78 worth of damage but they had to verify some information. Acura technician literally told me that Firestone was at fault because the job was poorly done. Today is December 20, 2023 and my vehicle is still at Acura needing a hub bearing all because a Firestone worker damaged my wheel. I will be calling corporate back tomorrow and if my vehicle is not paid for by Firestone I will be filing a lawsuit.
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December 2023 by Jacob Mattes
Don’t bother scheduling an appointment online with this shop. It means nothing and the staff won’t honor it. Complete waste of time.
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October 2023 by bpablo26
Misdiagnosed my faulty alternator for a faulty battery. Spent $300 and they did not fix the problem.
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October 2023 by Kathleen McGrath
Already had a bad experience 4 years ago. Tried them last week given the location is near my house and thought we had an easy fix or max fix of purchasing one new tire. Had a screw in a run-flat tire and they said they couldn’t patch it AND the tread on the other three tires was so low I needed all new tires for $1,900. Vehicle only has 16k miles and tires are rated for 45-50k miles so that seemed odd and we left. Brought our car to the dealer and they patched it and said absolutely no reason to replace our tires with 6 mm of tread left. Glad the tire was in nice enough shape to give us the option to easily and safely drive it somewhere else as opposed to them being our only option and ripping us off.
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October 2023 by Yusuf Y.
Always asked the prices because they will recommend things you don't need at then put in and then will say oh you didn't ask the price and also their tires is fucking overprice there spot few min from there that cost 50 per tire
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August 2023 by D WALKER
Did a good job on my oil change and tires....they were short staff but were personable .
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August 2023 by Mindy S
July 16, 2022 ,we pulled in with a busted transmission, at close the manager on duty did his best to give help, he let us stay in a safe place til we had someone come rescue us. I thank you sooo much, You are a blessing, thanks for your kindness it is not forgotten.
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July 2023 by eLATION Radio
I truly appreciate honesty. Collin and Josh were honest and upfront with my issue.Great service. I will be coming here more.Creve Location
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July 2023 by ELLO Miyaz (Chexxx)
They seem to always put me on the backburner only because I ask for an oil change. I brought my car in as early as anybody. It doesn't take 7 hours for an oil change. This is just ? ridiculous
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June 2023 by Daniel O'Mara
Had a bolt go through a tire and since i had used a can of "Fix a Flat " just to get to Firestone ...they told me that the tire had to be replaced. Fine. But i told them that i wanted to keep the tire that they replaced...it was damn near new. They said , "ok". Few days later i remembered about wanting to keep the tire but it was long gone
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June 2023 by Lanell 4Keeps
Pretty good...couldn't find a window visor the shield that blocks sunlight but had only large sizes.
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May 2023 by Ronda Owens
Had an appointment for 8:30am for an oil change and my car wasn't even in the bay at 12:30pm had 2 pick up my car and take it else where to get my oil changed
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April 2023 by April Harris
We ran over debris on the interstate traveling thru town. They graciously got us in, replaced our tire and had us driving in about an hour. Courteous technicians that were helpful and respectful to my husband.Thank you! God bless you
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March 2023 by Gary Seid
Unable to accurately track the tires they sell with road hazard attached to them. So if you damage a tire, it’s not guaranteed they will cover the repair. And somehow this is my fault. Something about I “could have bought the tire from Walmart” because their record keeping is flawed. Keep your receipts. Don’t count on them. And double check your bill. They aren’t paying attention to what they charge you for.
