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December 2023 by Charline Richardson
I went to Firestone Saturday for 4 new tires on Sunday l noticed one of the tires was low l took it back to ask why l was told they could only check air pressure. So the tire should be 32 but it was reading 15. They put air in the tire by Monday the tire down again. I called and told them l was told there were closing for the day l would have to drop it off tomorrow.l don’t understand why they didn’t pull my car in Saturday and look at it. I can’t take it in till my off day which is Friday do so l have to keep air in the Brand New Tire!! Till Friday lm so frustrated.
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December 2023 by Cherie Belosi
I just don't get it! We bring our van in for a broken motor mount and ask for them to tighten the heat shield. They tell us it wasn't the heat shield it was something inside the catalytic converter rattling around(which it was visibly moving around anyone with no knowledge at all could see that) and charge us 20 bucks for the inspection to lie to us. Anyhow, they say we have a transmission leak and my husband just worked on the transmission and was 100 percent sure there was no leak. We get it home, it's leaking everywhere , 3 bolts we're hanging loose from the pan because it was loosened, now that the seal is broken it's leaking in multiple spots AND the motor mount they replaced wasn't even tightened down!!!! My husband had to go behind them and tighten it. I just don't understand any of it!. I'm really considering calling the BBB
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November 2023 by Brett P.
Ripoff auto shop, they will for certain lie to your face and sell you work you do not need. I assume this is Firestone's business model, but this location is particularly egregious. Do not under any circumstances take your car here, crooked shop, I don't know how they sleep at night robbing old ladies.
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November 2023 by Mary Brightfield
Please do not go here if you are a woman or if you don’t know anything about car mechanics. You will get taken advantage of and charged more than is necessary for your car maintenance.Additionally, your car will not run properly after a simple oil change.Go to a local mechanic you can trust and not a chain.*Edit* took my car to a different mechanic and there was DOUBLE the amount of oil that should be in the car.
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November 2023 by Zach Nilsen
Came to pick up my car after service, online and sign on the door says they’re open until 6. I got here at 5:40 and the shop is completely closed.
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October 2023 by Sean M
The work that was done was efficient and correct. However, I won't be going back to this location because the guy at the desk (Mel***) wasn't rude but he wasn't polite, nor courteous, nor friendly. Not an experience I care to repeat.
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October 2023 by Matt Komerous
My girlfriend's car got stolen right out of their parking lot while in their possession. They had no idea it even happened and assumed no liability.Update: Apparently the car was taken by a tow truck company. It was mistaken for another car that needed to be towed. Car will be returned, but that does not excuse Firestone for their lack of accountability. It was in their possession. They still had no idea the car was taken. I would not trust them with your car if they can't even take care of it.
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October 2023 by Michael Haas
I don't give many five star ratings, but they work hard to earn it. With an appointment, they provide an on-time, on-budget, polite and clean environment. If there is something else that counts, I don't know what it is.
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September 2023 by Thomas H.
This needs to have an option for negative stars. Do not ever take your car here. My cousin dropped her car off at this location today to have a flat fixed at 10am. The store called her at 4:15pm, asking if she had picked up the car. She didn't. The car is gone. It was stolen. She is starting to take legal action as we speak, and will be contacting the local news. they aren't giving her any answers, and are acting like they don't know what is going on. Highly recommend nobody ever uses this location. **Update: The car was mistakenly taken by tow truck. It was not stolen. Another car was supposed to be picked up. Car will be returned, but this does not excuse the lack of competence that was displayed, as the car was in their possession at the time. I still wouldn't ever trust this location with your car.
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September 2023 by Gregory Robinson
Quick great service take your car there.
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September 2023 by Charles Lewis
This the worst Firestone ever drop my van off and not even 24hr later my van got broking into and the manager was like we not responding for your van and they had a open bay they didn’t want to push my van inside ssi person gone say they didn’t have any help pushing it in now this the worst Firestone ever very unprofessional
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August 2023 by T McDonald
This is the only Firestone I go to, even though I moved away from the area.... had some brakes replaced, great service. At the register I played Jimmy Fallon thank you notes theme song. ? ? ? ?
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August 2023 by Kevin Childers
Very friendly service. Very busy, but scheduling an appointment kept my wait time down. A good tip is to check your tire size, and other details and then call for an appointment. If they don't have it in stock, they order it with delivery usually in 24 hours or less.
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August 2023 by PeaceLuvinMom
Did tire rotation, balancing, check and top off of fluids before long road trip. Car drove smoother and my mind was at ease on the journey.
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July 2023 by ROCCEDUP RECORDS
Cool young guys there. They got me in and out, a nice place to visit if you need a quick oil change.
