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March 2024 by HUGO BOSS
Greg’s the best!!!
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March 2024 by Topaze Allen
While I do think this location is convenient it was definitely not professional. Not sure when it became appropriate for someone the smoke a vape on the inside of the building especially while customers are waiting on their vehicles. I’m not sure what Justin’s or Josh (his name was one of these) position is here but the obnoxious clouds of vape smoke he puffs constantly is insane. This was the second time I’ve visited this location and observed this same situation.
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March 2024 by Jaleena Bauer
Great service.
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February 2024 by Michelle D
Josh was great. We have a service warranty that is kind of a pain to deal with, and he went above and beyond with researching and figuring out the complexities of the warranty process. The team also did a great job diagnosing the issue, as the car is newer and it was more of an obscure part. Everyone we talked to was friendly and professional.
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February 2024 by mike brinker
Great teamwork and customer service!!! The team always takes good care of me. Even when they are busy and there may be a wait involved, they communicate that in a professional way.
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February 2024 by Scott Brown
The guys there are extremely helpful and do great work.Greg is always super accommodating an has been able to get me out of a bad situation with my tires twice now. Really appreciate the teams professional and rapid response.
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February 2024 by Stu Manewith
the manager of this Firestone location went above and beyond to get my appointment and related work completed on time, even though he had two technicians who had unplanned absences from work. I really appreciate how he worked with me and other customers to make this work in original time frame promised.
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January 2024 by Janice Frost
While driving down the highway the cover under my car became LOOSE! It's dragging on the ground making a loud noise every where I go because your crew could not make sure to safely secure my car! You placed me in danger and could have caused great damage to my car. I will be there at 7am as soon as you open to get this corrected. I just moved to this area and wanted to try you all out as a place to bring my car. I'm very disappointed, unhappy and unsatisfied.
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January 2024 by Erin Greenberg
Terrible! The most unreliable business! Scheduled an oil change online days ago, arrived at the store this morning for my 8am appointment to find that they had cancelled my appointment with NO phone, NO courtesy! The last time I had an appointment there it was also a fiasco (the manager didn't show up to open the store so all the employees and customers were waiting outside in the parking lot for over an hour!). I figured after the last mishap I would give them a second chance - big mistake!! Save yourself the headache, go somewhere else.
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January 2024 by Chandrasekhar V
It was nice experience. Staff there were so prompt. Greg gave me a quick service without appointment as I needed. Overall very good service.
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January 2024 by Paul Goodchild Ph.D., CPA
Pretty disappointed about my last visit. Had our Honda Civic towed to the shop. It wasn't running and so the tech looked it over quickly but didn't do any testing (fortunately they didn't charge me). Then told me it was probably a major engine issue and suggested I bring it to a dealership. They are supposed to be complete auto care, so they should have been able to tell me what was wrong, even if it cost me a diagnostic fee.
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January 2024 by Janea Abernathy
The employees were friendly and helpful. My service was completed in a timely fashion. Overall great experience!
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January 2024 by kieth jones
the customer service was very excellent and the gentleman that waited on me was very helpful, and he explained everything that was being done on my vehicle. I would HIGHLY RECOMMEND this establishment for service.
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December 2023 by Connor Dakich
They took 7 hours to replace and balance 4 tires. Never even balanced them. Called back to see when they could finish and they claim not to be able to finish unless appointment is booked early in the day. Useless and unreliable. Do not go here.
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December 2023 by Kevin Lugo
Everyone seemed laid back. Made an appointment early in the day to have enough time for the service to be done. Gave slack and waited patiently all the way up till 6:00 PM. Nothing was worked on. Unfortunate.
