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February 2024 by Susan H
I called ahead to have my Check Engine light tested. I dropped off the vehicle and within an hour they had an answer. They didn’t try to “sell” or push any other services. They had my vehicle fixed and ready to go by early afternoon.
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February 2024 by Ebony Burnett
As always they are nice and friendly, and answer all your questions. Thank you for all the hard work that you do.
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February 2024 by Robert Laux
The staff is trustworthy. They are open about what needs to be done, what may be helpful, and even what I could do on my own.
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February 2024 by Robert Wolters
The staff were extremely helpful and efficient. I was expecting to be waiting for about an hour but the technicians were done with my truck in less than 30 minutes. Very happy with the service I received.
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January 2024 by Peggy Wang
It was very easy to schedule my appointment at my desired time, my service was completed well and on time as scheduled, and my vehicle now runs smoothly.
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December 2023 by Robert Guadagno
This location was able to accommodate everything I needed for my Jeep - yes, it's expansive to repair things, but I honestly felt the team there did the best they could for me.
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December 2023 by Charlie Consolino
I've been going to this location for 30 years and I have been truly satisfied with every visit.Employees are kind and courteous, and work is preformed on a timely basis.
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December 2023 by Paul Mortensen
Made an appointment in advance to get my oil changed on my 2014 BMW 328i xdrive. Spoke to the manager of the facility a couple of days in advance when he called me to confirm everything. Dropped the car off the night prior and used a car service to get home. The next day I get a call from the same manager telling me they are unable to perform an oil change on my car because it does not have a dipstick to check the oil. Well, that should not have been a surprise. No luxury car built in the last decade is equipped with a dipstick-- all of them utilize the onboard computer and display screen instead to check the engine oil level. Equally frustrating is that I have taken all of my BMWs (I have 3) to other Firestone locations for oil changes and never once run into this issue. The manager made no offer to make another appointment with another location or provide any assistance of any kind. Terrible customer service.
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November 2023 by Paige Nelson
went in for the safety and emissions check last year. they said i had to replace the entire exhaust and it would be over $1000 and that would be the price anywhere i’d go for this. k. so i paid my $1000 or whatever but they never used actual gm parts like they said they do. great to know. a year later my car is completely falling apart. great job taking advantage of me! 1 star. i would rate 0 but theres no option for that.
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November 2023 by Muhammad “Ray” Rahman
Having read the other reviews, it kind of baffles me because my experience and services and results were EXCELLENT. I'm from Florida and we travel the nation so my Mercedes CLA gets driven a lot.A flat had my AAA service to do an overnight drop off at this Firestone (suggested by AAA). The next day, I was told I didn't need any more tires than the one that was busted, the tire was available, done and handled within the morning. I was quoted a fair price and everything was done perfectly well. (I have funky special tires on my Benz ... "no flat" tires - and that was quick and readily available)I'd like to thank the Manager JEFF and Employer ROGER - they communicated well with me, told me exactly what I needed (and what I didn't!) and the job was done fast and effectively!Thanks guys ????
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November 2023 by Tim Logan
Do not go to this store. They do not respect your time or keep their word. They will tell you one thing and then lie when they don’t do it. The manager that was on duty is not truthful. A tire place that can’t fix a screw in the tire after having the car most of the day. Two people had to take off work an hour and a half to deliver the car to Firestone because the manager promised to fix it by the end of the day. When we called to check on it, he first said he didn’t have the car. Next he said he would call back in 5 minutes to see what was going on. He never called back. I had to make a trip up there just to find out the car wasn’t done. Poor customer service.
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November 2023 by Alisha Blue
If you need a free car head to Firestone Lemay where they will literally hand you the keys with no drivers license or any indication of who you are. Dropped my car off there to fix a tire. Said it would be done by end of day. I called up to see if it was done. They at first didn’t even remember it was there….then my dad walked in (they have never seen or talked to him) and he asked for the key to pick it up and they gave him the car without blinking an eye. His name was no where in the paperwork or nor was he authorized to pick up the car. They had no clue he was my dad or any relation. This place is a joke.
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October 2023 by Austin Johnson
Can never complain about service at this location! Friendly staff with quick and reliable service each time!
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October 2023 by Jon Storey
Great service. Open on Sundays is a huge convenience!!
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September 2023 by Joseph Grawe
Two stars because I was able to get an afternoon appointment and get my safety and emissions inspections completed. After bringing my car in, there was no issue until an older technician came in and said that the third brake light was out but “he (the inspector) is not going to write it up.” However, when the inspection was done, the inspector did write it up, and then the guy working the desk presented me the failed inspection without saying anything else and asked for payment. I asked if it was something that could be rectified then and he said “oh sure” and had them bring the car back in and replace the bulb. The lack of communication was ridiculous.