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February 2024 by Andre Parson
Great customer service i go in there asking for help all the time and they are always unbelievably nice and help me resolve my issue in 15 mins or less
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October 2023 by Wesley Gordon
This bank has become horrible. Machines now take the place of tellers. Only one person at a time can access service. The person can take 20 minutes at the machine and nobody will know (or care) that there are other customers. Take the mobile app system down for days without notification. Say you can sign up again Monday morning but here it is noon and still not able to Access the site. Complaining will do you no good as the leadership in the bank is deaf. I am taking my money out of this rediculous place. Just awful. How maddening.
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October 2023 by Google user
This bank has become horrible. Machines now take the place of tellers. Only one person at a time can access service. The person can take 20 minutes at the machine and nobody will know (or care) that there are other customers. Take the mobile app system down for days without notification. Say you can sign up again Monday morning but here it is noon and still not able to Access the site. Complaining will do you no good as the leadership in the bank is deaf. I am taking my money out of this rediculous place. Just awful. How maddening.
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July 2023 by Robert G.
Are banks not about customer service?? I called up there 19 times recently and had a simple question and NO one answered the phones. Then I'd get redirected to the next closest location in IL and they never answered their phones either! Now 8 know why no one I know banks with them!
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February 2020 by Haris V
This location had major changes. Find another branch
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December 2019 by Timothy Redel
Horrible new location. Unable to accommodate more than one person in the awkward closet-sized space. The ATM room/lobby can probably fit a few more. Don't bother if you need to talk to somebody. Upon a 2nd visit, there were still installers doing more work, so maybe this location will improve when they're done. During the first visit, however, there was no indication that the space was still under construction. Nonetheless, it's still extremely claustrophobic compared to the previous location on Olive.
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February 2017 by Mr Black
this bank is a scam. DO NOT get overdraft. they organize your charges so you go over then hit you with 8 overdraft charges. Also the staff is rude.
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August 2016 by Nexthorse
Wonderful service. The manager learned my name and special needs immediately. A joy to visit.
