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August 2024 by Heather Creech
This is a company that truly does right by their customers from the first phone call, to walking step by step for the entire process to ensure that their customers are satisfied with their investment in their home! You can certainly tell Ashley loves her job and respects the contractors she works alongside to customize projects. We are blessed to know her! Bravo, Graniterra. ??
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July 2024 by Douglas Steele
Adam and Nate did a wonderful job. Everytime every project. See you on the next.
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June 2024 by DeeJay Brobston
Kasey did an awesome job helping out my wife and I on our kitchen countertops. She made sure everything was timed well with our remodel and also followed up after, excellent service and we are super happy with our countertops as well!!
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May 2024 by Christy Bobbitt
I am very pleased with my new countertop and my experience with Graniterra. The quartzite is beautiful and Kasey Mayle-Combs was a delight to work with. She was very patient and helpful with my many, many requests and questions. I highly recommend Kasey and the entire team at Graniterra.
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April 2024 by Ted Świder
I purchased from their remnants pile, which is pretty huge. Kasey was great to work with - patient, diligent, making sure my needs were met and always followed up with me. My job was small, but she gave me the same time and attention a big job would require (I went in several times to go over options and verify dimensions). I went to 3 granite shops for in the area for quotes and Graniterra was the best deal by far! Best customer service and widest selection!
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April 2024 by Nyesha Mayo
We are extremely happy with our waterfall and countertops from Graniterra!! Kuddos to Kasey Mayle-Combs for finding the perfect slab for the waterfall effect we were looking to achieve!! We spoke, she listened, then she conquered the task!! Thank you for being a joy to work with!!
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April 2024 by Bill Hemann
Had our kitchen counter tops replaced from Graniterra & had Kasey Combs as our sales representative. Kasey did an excellent job finding what we was looking for. She went out of her way to help us & we are so happy she was our sales rep. We love our kitchen. Thanks Kasey Combs! ?
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January 2024 by Linda Thomas
A few years ago, we refreshed our kitchen with new countertops, appliances, sink, backsplash and cabinets. I noticed that the granite piece behind the stove had started to “sink” compromising the backsplash tile. Graniterra came out, moved the stove out, repaired the issue, repaired the grouting and backsplash, and cleaned up afterwards. They did a great job and it looks brand spanking new. Best part it was covered by their lifetime warranty. I had used this company (different name), in 2000 for a previous kitchen remodel, and I was pleased with their work then too. Can’t say enough good things about them!!
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November 2023 by Bailey Todd
Update: Giving an update as I had been contacted by Graniterra directly to discuss the issues I posted below and love that they followed up in regards to the issues we had experienced. I'm all for giving second chances if someone is willing to work on rectifying a situation and will try using them again.Worked with them on installing a neolith shower surround for a client. Total lack of communication. Everytime they scheduled with us they would just not show up and then I would call and ask for a reschedule just to have them not show up again.They originally quoted my clients a certain price and then realized they made a mistake and we had to pay for another slab. They never communicated the installation schedule with us and had to install 3 separate times just for their workmanship to be sub par. The sales rep came out and confirmed that they had indeed should have finished caulking. They held up production of the entire build, cost my clients extra money, and on top of that refused to ever even give any kind of a discount. Worst experience I have ever had with a fabricator.
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October 2023 by George Klemm
My wife and I had a 48 x 22 x 1 inch slab of soapstone from a laboratory bench in the chemistry building where we went to college (when the building was taken out of service). We had carted it around with us for 47 years of marriage through our first apartment, first house, and into the house we now own, thinking that someday we would find the piece of furniture it was meant for. When Nancy came into the card catalog/cabinet shown, a curb find, we knew this was what we had been waiting for. As Nancy restored the cabinet, Kasey Mayle-Combs worked with us to generate the specifications, work order, and price to true up the stone, polish it, and generally make it look good. Kasey was a joy to work with, and we’re very pleased with her and Graniterra for turning this piece of our personal history into an attractive and functional piece of furniture for Nancy’s workshop.George Klemm
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October 2023 by Scott Ballard
Great people to work with. Came in with a small project for a desktop and they were amazing.
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September 2023 by Thomas Havice
Just WOW! Ask for Susan.. She'll do the rest!!
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August 2023 by Thomas Amaro
We are very pleased with the results. The countertop looks great! Thank you to our salesman Anthony who went above and beyond to make things right.
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August 2023 by Kate Frisina-White
Anthony was our rep and he was professional, funny, and knowledgeable. Tim also was a great help and Doug and Nathan were fast with installation. I highly recommend Graniteria and all its employees.
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March 2023 by Bea C.
I was introduced to graniterra by my project manager. I had a small job that I needed to get done for my kitchen. They showed up at the job site and then when install was going to happen they said leveling in the kitchen cabinets needed to happen. So, my contractor took care of that then appt got rescheduled. The day came they needed additional things to happen due to the sink. (They ordered the sink). I called John the VP and asked why they have to keep going back. My contractor said that John cursed at him and was very rude. He was rude to me as well. He cuts you off when you are talking. I had to cancel a few appointments because I still didn't know when the job would be complete. I asked if he would be offering a discount because of the back and forth. He said "I don't want to talk about that right now, I just want this job done" then I will call you". Weeks went by no call, then I tell my husband that I need to call and pay the remaining balance. He tells me that actually they charged the card. So when I check the statement balance it's more than original quote. I call Susan she said there was an additional $250 charge to go back to the job site. What about the times we had to go back because you guys still can't get it right. The custom service sucks, there was no resolution. I let him know I would put a review about my experience and he said "are you threatening me?" No John I'm provide my experience with your company. Don't do work with this company, they don't provide quality customer service.
