About Hertz Car Rental - Saint Louis Lambert International Airport
Hertz Car Rental at Saint Louis Lambert International Airport receives mixed reviews from customers. The shuttle service between the airport and rental location is noted as efficient, with drivers described as nice. Some renters report very good experiences, citing the best available rate and the ability to select their preferred vehicle, such as an SUV, without being forced into a smaller car. The rented cars are often reported to drive smoothly with stellar air conditioning and are generally clean and working great. However, significant frustrations are commonly reported. The pickup process is criticized for having no signage, leaving customers to wait at the top of a parking ramp without clear direction. Issues with the Gold Member process are noted, where app check-in can remove names from the outdoor screen, forcing a visit to the office. Several customers report vehicles being delivered dirty, specifically mentioning unclean car bodies, dirty interiors, missing floor mats, and windshields cleaned with a product that leaves a hazy film, making night driving difficult. The staff is also described by some as not very friendly.
Excellent service in St Louis! The staff was friendly, courteous and very helpful. We drove a brand new Nissan Rogue, great vehicle for a great price. The Gold Member experience is top- notch!
September 2025
There is no heart sign of where to pick you up at the airport
September 2025
The car I selected drove smoothly without any problems. The air conditioning was stellar because it was in the '90s outside.
