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January 2024 by LucidGaming
1/18/24 very rude orange hair manager not polite when asking paying customers to move and disrespectful to kids as well
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January 2024 by Amanda Unger
Oh the two "managers" of the West County store are by far the worst display of a manager I have EVER witnessed by far. How they have a job is beyond me. Bullying and rude behavior towards children, rude when parents call them out and only care about respect when their pronouns aren't known. If you want people to avoid a store and worry that their children will be treated poorly by adults, then please keep these two employed here. Cashier was sweet and professional though.
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September 2023 by Ashley
I work for this place and it is one of the best places I’ve worked for. Everyone is so understanding
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August 2023 by Don’t Worry
I wanna start this off by saying I’m not one to leave a review but the customer service I received there has lead me to this. I absolutely love H&M products. So I have no problems or complaints with the quality. The store is even clean and neat. However H&M has to be the absolute worst place when it comes to customer service. This store in particular THE ENTIRE STAFF lacks customer service(besides one employee. I don’t remember his name but he’s the red head guy. Very nice) They don’t make you feel welcomed while you’re in there and they aren’t helpful. They come across extremely rude and because of that this is going to push me from being a loyal customer.
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August 2023 by Sherri Waters
Good looking clothes but prices are way out of my league
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June 2023 by Mike B
Okay selection. No one helped me. Once you cross into XL or XXL sizes get wide not long.
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May 2023 by Michelle Gooden
Very nice atmosphere and I found a lot of things on sell & the service was ???
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March 2023 by Google user
Great store \\u0026 prices. Workers were great and friendly to my autistic/adhd teenager. Plenty of room to move around great asthetics
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February 2023 by Leeann Busch
Great store & prices. Workers were great and friendly to my autistic/adhd teenager. Plenty of room to move around great asthetics
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October 2022 by Agatha
The 4 stars for this location goes only because of the employee Janice. I’m hoping I’m spelling it correctly. I happen to run into her every time I go shopping there and she’s always with a smile in her face and ready to help. Such a difference from the other girls that work there that seem to hate their job. I love H&M and you guys need more employees to represent you well like she does.
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August 2022 by Bakhrom Abdurakhmonov
Thanks again Charles! Great service.
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August 2022 by Jeanette Ambrose
Nice store but the service at checkout was terrible. The guy hardly acknowledged us, 0 eye contact, and just grunted *literally!!!* when I said I'd pay by card, then looked elsewhere and didn't acknowledge when we said thank you and goodbye. So weird!!!Have to say the lady working in the fitting rooms was fabulous though!
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June 2022 by Zoe Schafer
My experience at this H&M was not great. I have worked in customer service for 5 years now, and completely understand the toll it takes on employees. However, I have never been so extremely disrespected for no reason than I have today in this store. A worker named Carol was working the dressing room, and when asked any question she was insanely rude, no matter the happy tone I and other customers used. I hope that this H&M starts better training or does something to help Carol have public decency when working with customers. Being an extremely easy going person, I would normally not write a bad review, however something needs to be done about this girl before you lose more than just my and the few other customers around me that experienced her hatefulness.
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June 2022 by Agatha Trucci
The 4 stars for this location goes only because of the employee Janice. I’m hoping I’m spelling it correctly. I happen to run into her every time I go shopping there and she’s always with a smile in her face and ready to help. Such a difference from the other girls that work there that seem to hate their job. I love H&M and you guys need more employees to represent you well like she does.
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May 2022 by Cheri Bishop
I love there Mickey Mouse Sweatshirts good selection
