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November 2023 by John Mason
Katie Hughett exceded all our expectations. She made the whole selection and ordering process so easy. Highly reccommended!!
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November 2023 by Elizabeth Tomber
Lexi and Katie made the whole process so fun and fast! I walked in with no idea what to do for our new bathroom and left with every fixture planned! I also got a beautiful vanity which I was surprised to get Kohler. So excited to see our beautiful shower when it is all done
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May 2023 by Colin Rohlfing
Should be 1 star, but as somebody that works in Architecture, I like the company as a whole. Walked into the store to ask a question about tub valve length for connections of various models they had at the store. Was told by the two ladies up front that they don't know that information and that I would have to go look online.Me: "Isn't this the Kohler store and design showroom?"Them: "Yes, but we don't have that information"Me: "No spec sheets?"Them: "No, it's all online."Me: "So you don't know information about your products?"Them: "We're not really Kohler so..."I don't even understand what just happened. What's the point of going to stores anymore? Nobody cares, nobody tries.RESPONSE TO THEIR RESPONSE: It was only after I complained, sat there incredulously and prompted them 3-4 times about why this was not possible that they THEN begrudgingly said I could look at products and they could pull up the specs. Don't fall for their faux-empathetic marketing response below. Offer to help customers. Direct them to design team members and solve problems.
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May 2023 by Stacey Hawkins
Great experience. Everyone was so helpful and knowledgeable. Lexi went the extra mile to get what we wanted. Love our products. Highly recommend.
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May 2023 by Jerry Von Rohr
I had a Spinal Fusion and the staff helped me select the correct toilet for my situation. They were knowledgeable and friendly!
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April 2023 by Sheila Norman
Made a quick visit to replace kitchen faucet. Megan helped me find a great fit within my budget. I have had good experience with kohler and appreciate their warranties and customer service.
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April 2023 by Joyce Smith
I am a designer, having access to a variety of resources.The Kohler Signature store, St Louis location is where I chose to select and purchase all kohler products for my own personal master bathroom and 2 clients. Here is why, the representative Annie Hedger went above and beyond to give her time and talents to guide and help me and my clients with their projects. Annie is professional, kind, knowledgeable and resourceful. Kohler is in a competitive market but what made the difference to chose Kohler for me was your representative.
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December 2022 by Jim Yowell
This was SUPPOSED to be one of their "signature stores," but it didn't even have ONE taller commode to set on!Every single one was the same height (16.5") without the seat.If you need a taller one (and how could you know without SITTING ON ONE, you're just out of luck,It's incomprehensible to me that their didn't have a taller toilet to try, so you could see which one s best FOR YOU!Lost a sale for sure!
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December 2021 by Jon Messmer
Great experience and beautiful showroom. We are remodeling our 1940 original bathroom and Katie was very helpful catering to our needs. We wanted to try to keep the original style of the bathroom and the artifacts collection nailed it. Katie made our experience very enjoyable and easy!
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January 2021 by Kelley D.
Standing outside in the cold as the employees watch us but do not come out and greet us or ask if they can set up an appointment. Another customer just walked up and they are going to ignore him too!
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December 2020 by Angela McHale
I worked with Heather on a kitchen project, and she was so incredibly helpful and great to work with - she went above and beyond in trying to help me, searching high and low for my very specific needs (which included quick timing). It was a great customer experience!
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December 2020 by FamousHefley
Katie and the other girls were super knowledgeable and catered to my fixture needs. Beautiful showroom and very clean.
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December 2020 by Dr Bubu
Very helpful service. It really worth stopping by for our bathroom update. Thank you!
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December 2020 by Angela Jolton
Super helpful salespeople. They don't rush you and take their time to carefully explain everything. My Kohler toilet was leaking and they advised me in great detail on how to call the support staff and I even received 50% off on my part. The support behind Kohler products is amazing. They guide you on the phone for hours to fix things. I am a customer for life.
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December 2019 by Steve McKenna
I have bought many Kohler products (a vanity, toilet, sinks, faucets and backsplash). Just walking in their store has inspired me!When you’re doing a big renovation like a kitchen and two baths, you’re looking for ideas and ultimately wanting a timeless design. One that you won’t get sick of, and colors that give you a sense of comfort. I found such unique and modern tile in their store (kitchen backsplash and shower tile). I received SO much help from Andy Pisciotta!!! This is who you want to help you. He’s incredibly knowledgeable and has years of experience doing work on his own homes. He goes above and beyond to make sure you understand what is needed for install, and gives you very helpful tips for making it as seamless as possible. He is also is someone who I look to for opinions on design and aesthetic. He has a really fresh take on choices that may seem ‘ordinary’, and gives suggestions that you may not have even considered. He makes it fun, and is someone I can rely on to give me an honest and definitive answer.
