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November 2023 by Jordan Barry
Where do I start? When I first entered the dealership Francine greeted me with her amazing style and smile. I am overly impressed by my experience at this dealership. The process was smooth and very professional. Francine was very patient and knowledgeable about the vehicle I was interested in. Alvin was a great addition to this experience as well. I will be sending more people to this dealership. I am very happy with my purchase. Thank you y’all so much!
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November 2023 by Oscar K
I had a great experience buying a car from Lesa. She went above and beyond to help us in every way. Evan, the sales manager, was excellent. On the other hand, the service receptionist has to be the most unhelpful person I have ever spoken with. I have a 2022 Benz that I have to bring in for service under warranty, but they don't have loaners or rentals. It is such an inconvenience. I have had better service at Chick-fil-A, and I sent $12 vs $65,000.
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November 2023 by Katie Pickardt
After a series of awful experiences at another Mercedes dealership, we came to Mercedes St. Louis with lost faith in the brand but wanting to give it one last shot. I wish we would have started here. The professionalism and down-to-earth culture at this store was a vast improvement to what we experienced elsewhere (note, Mercedes St. Louis is not affiliated/owned by the same group as the "other" one in St. Louis). We worked with Francine and her manager Alvin. Both were reasonable and personable, and followed up when we had questions after the sale. Do yourself a favor and start here if you're looking to buy a Mercedes in St. Louis. The company culture here is noticeably different.
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November 2023 by Dawn Pansing
Wow! Can’t say enough good things about our buying experience with Dan Skipper at Mercedes Benz of St. Louis! He was great! A pleasure to deal with a “real” person & not a salesman. Explained & went over every detail in our new car until we got it! Thanks so much for making buying our new car fun!
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November 2023 by Josh Farley
I highly recommend dealing with Danny Skipper. While on a recent hunt for a replacement vehicle, we had the pleasure of dealing with Danny. We met with several sales representatives at several dealerships today and he was head and shoulders above all of them. It felt more like buying a car from your best friend than a random stranger. He took his time with us, showed us the features of the car and didn’t let us leave until we were comfortable with our new purchase and all of its amazing features. It was honestly a pleasant experience you don’t often get anymore even with making a large purchase. We would absolutely deal with him again and we enjoyed his company so much we even invited him to our home if he was ever in our area. I’ve NEVER done that before. DealWith Danny or you’re likely missing out.
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November 2023 by jenny F
Danny Skipper was wonderful to work with. So laid back , knowledgeable on the vehicle and just a sweet guy. He took the time to explain all the features of the car and explain them thoroughly.I would absolutely recommend him to anyone and will use him again in the future for our next purchase.
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November 2023 by Andrey M
I was car shopping for many months, going back and forth, ultimately got an EQE from here. I worked with Matt and had a good experience. There was a great inventory of vehicles. I also appreciated the transparency when it came to price the lease and making it work for me.The only thing I would recommend to watch out for is I was sold a vehicle with summer tires in the winter and will have to pay extra to immediately replace them.
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October 2023 by rodolfo saenz
Leza Lowry is the best car salesperson ever. I have bought multiple Mercedes in the past but have never encountered a non pushy, easy going, and personable sales person like Leza. My son and I made multiple trips to the dealer and she was the first person to greet us. We test drove multiple cars and this did not bother her. Leza is someone who really gets to know the customer. She sold us the car and since then she still communicates with my son regarding the car. This is what customer service is all about (concierge service). Leza is outstanding and she deserves a promotion!
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October 2023 by Jason Grote
Beyond 5 star experience! The sales professional Anwar was a pleasure to work with! He helped me to make the perfect selection, and to make it mine at delivery! Adam went above and beyond to make me feel special! Making the transition from a long time BMW owner to first time Mercedes owner was seamless and now I know why so many rave over the brand and this specific dealership! Steve helped me to complete the transaction in finance and explained all of my options so well, I felt at ease and confident in my decisions! Thank you team, now I am part of the Mercedes family! Look forward to bringing my friends and family to have the same experience in the future!
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October 2023 by Rodney Hubbard
Francine Dugger Customer Service is Superior. She is Very Knowledgeable and Patience when it comes making sure Clients Explore all of their Options. Thank You for Putting Such a Big Smile on My Mom’s Face. I’m sending All My Family and Friends to See Ms. Francine #pricelessmoments #momsboy
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October 2023 by Matt B.
This is the most shady Mercedes dealership I have ever done business with. I bought a new vehicle from them and I had another on order. They are not trustworthy. Make sure you get everything in writing especially if you are ordering a vehicle. If you are even considering trading in a vehicle, don't bother. Alvin (used car manager) will make an offer but there is a good chance he will change his mind. The salespeople will agree to things (such as Don) when they haven't got approval. The GM and new car manager are nowhere to be found or don't care and just pawn it off on the used car sales manager. I asked to speak with the GM and Alvin said he wasn't interested. Who does that?? I can't urge you strongly enough - please - buy a Mercedes somewhere else - even if it is out of town. This is not a well-run dealership. I emailed the GM (Joe) directly. He responded that he was out of the office so he'd get back to me tomorrow...Wow. Run, don't walk, somewhere else. Now I am waiting for them to refund my deposit...I will be filling a complaint with the BBB as well.
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September 2023 by Lisa Helenthal
Danny Skipper went above and beyond to make the impossible possible. Without him going the "extra mile" I wouldn't have my dream car for my 60th birthday. If you're looking for beyond quality service unlike any business you've ever experienced before, go to this dealership. It's difficult to find people who genuinely want to help, you'll find that and more with him. With a purchase of this magnitude, you need to research into selecting the right person and place for the job. I couldn't be more happy. Do the right thing, talk to him and see for yourself!
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September 2023 by Brad Johnson
The process of purchasing a vehicle went smooth. The vehicle I got was one that had to be ordered and was built in Germany and thus took a while to get shipped to the USA. Dan, our sales associate was easy to work with and was able to answer any questions that I may of had. There were some maintenance and extended warranty programs that were available but there was no hard sale to buy any of them. My overall experience was very good from the moment I walked in.
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September 2023 by Donald Engle
Dan was terrific. He was clear, precise and informative every step of the way.This dealership is a breath of fresh air to St Louis. Now we have a choice for purchasing a luxury vehicle.
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September 2023 by Ted Bartelstone
Dan at Mercedes St Louis was the perfect salesman for my purchase of a new Mercedes. He is knowledgeable, helpful, patient and low pressure. Upon delivery he spent more than enough time going over the operation of the car, and I have no doubt he remains available to answer questions down the road.
