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October 2023 by Curt Schuchardt
Anna helped me navigate to the perfect ring for my wife and our 35th wedding anniversary. They sent the stone back 2X to the dealer because it didn’t meet their expectations. I appreciated this and trust their quality. Each employee was very welcoming and professional. I highly recommend Neustaedter's Fine Jewelry
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September 2023 by Helen Carter
Our daughter's gold chain broke, after 14 years of wearing it everyday.I told her I would get it fixed, and brought it in to Neustaedter's Fine Jewelry for repair. Neustaedter's had it ready in a few days. Our daughter was thrilled to have it back on her neck so soon, looking as good as new. Thanks Neustaedter family.Also, thank you for the tour of all the beautiful merchandise, including the fine original monogram artwork. Definitely a good experience.
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August 2023 by Beth Travis
Very professional place to do business. They have a beautiful selection of jewelry in their showcases and they will help in creating custom pieces as well. I have had an insurance agency for over 38 years and I cannot say enough about Eric that completed appraisals for me. Very fairly priced and done better than any appraisal I have encountered in my years in business. Neustaedter’s is Grade A in the jewelry business!
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August 2023 by Chrystal Easley
I could not recommend Neustaedter's enough!!! I took my antique heirloom bracelet watch to them back in March for cleaning, winding, and repair work and they knocked it out of the park. I was and am very impressed by their quality of work and professionalism, so when my grandmother recently needed her vintage Cartier watch repaired, Neustaedter's is who we trusted to take care of it. Their work was superb on that one too!
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August 2023 by Evan Lachnit
What a great experience! Incredibly professional staff who give great attention to detail and are clearly knowledgeable about the jewelry they are selling. They also showed incredible patience while I made a huge decision. Couldn’t recommend going here more
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August 2023 by Susie Hartman
I have had 2 wonderful experiences at this family owned business. Both times I was kindly greeted upon entering the store. Everyone was friendly. informative and helpful. One visit was for a modification to too items. The results were beautiful and meticulous. I highly recommend this business.
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July 2023 by fRw Slade
I would give them more then 5 stars if I could. I got a beautiful silver chain as a replacement for one that had a lot of wear on it, and Diane made my mom's watch look better then ever before. I will definitely be back to purchase more in the future. Amazing family owned business, and incredible staff. I'll go nowhere but here for all my jewelry needs in the future for as long as they're open
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July 2023 by Dee Kroeck
My wedding ring set was in desperate need of repair after 40 years of wear. The diamond set in the crown had fallen out as almost all the prongs had worn so badly they no longer secured the stones in the ring. In addition to all of this, the ring was scarred - an unintended consequence from contact with electricity.The condition of my ring was not due to negligence, but rather a lack of trust in jewelers from past experience. However, coming to Neustaedter's Fine Jewelry was a surprisingly, wonderful experience that has birthed a renewed trust and a confidence through the excellent people, work and service my husband and I experienced at Neustaedters. From the moment we walked into their place of business we felt a peaceful ease settle in our souls. The staff were very friendly and personable. As well, they exhibited a high level of professionalism and knowledge about their industry and products, which collectively made us feel very comfortable. We were in good hands. I can not say enough about the excellence and quality we saw in their workmanship in the repair of my rings. I was completely shocked when I saw them. They looked like they were brand new. I could not be more proud. Thank you Neustaedters for a wonderful job well done! We are your customer for life!
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June 2023 by Jacquelyn Lane
This was the best customer experience I have ever had in my 52 years on this earth! The family treats you as their own. They are truly amazing, compassionate, friendly people who care about your family. The consultative services are exceptional. Diana is helping us design beautiful, sentimental pieces of jewelry out of my grandmothers ring. The family gives White glove service through and through. I am so thankful one of the granddaughters Mariah referred my daughter Gabrielle. ❤️
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June 2023 by Linda J.
The minute I walked in, I was greeted by Diane with a friendly smile. She in turn, introduced me to everyone else in the shop. What a pleasant experience! Richard was ready to start on an engraving piece and explained the steps he takes when engraving - quite involved. He sketched a design for a necklace I am thinking about having made. All of this while I was waiting for the battery in my watch to be changed. It turned out, the case to expose the battery was so tight, it had to be sent to their watch maker. Most places would tell me they cannot open it and basically, tell me to go some place else...not Neustaedter's! I so appreciate their fantastic customer service and willingness to help me. Customer service is the key when I look for anyone to do business with. Neustaedter wins my jewelry business hands down.
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June 2023 by Anne Walsh
First, I had met Richard, a few months ago. He gave me his business card, and told me to come in if I ever needed a jeweler. My most loved necklace had a broken clasp. Richard recommended a double lock clasp. Fabulous! Everyone was so pleasant & professional! And, my necklace clasp was repaired so quickly and prettily. Neustaedter’s is my new wonderful jewelry store!!!
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June 2023 by Connie Burkhardt
I went to Neustaedter's with earrings to repair, intending to buy a new pair as well. Instead of just a business transaction, it was a TOTALLY DELIGHTFUL EXPERIENCE!!! Jewelry stores intimidate me but this was like walking into a group of lifelong friends (who happen to be talented jewelers!) Diana greeted me immediately and we started talking about earrings. She listened carefully and showed me some that were exactly what I had in mind. I didn't feel any pressure to buy earrings that were flashier or more expensive -- these are perfect. While we were looking, she introduced me to everyone else who was working and showed me her dad's incredible engraving work. It was such a fun experience! She also told me that they would repair my original pair on site rather than shipping them off for repair. How rare is this??? I always try to shop local AND A FAMILY-OWNED BUSINESS IS EVEN MORE SPECIAL...I have told my friends about their beautiful jewelry, their prices, their friendliness and professionalism. A++
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June 2023 by William Alden
I am always very satisfied and impressed with the customer friendly staff at Neustadter's. They make me know I am important to them. A warm welcome always. I always feel secure when doing business with them.
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June 2023 by Joe Karasek
It was a great experience with great people helping me along the way. Communication was great the entire process of getting the engagement ring and help me get the perfect ring for her.
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May 2023 by Todd Davies
Words cannot describe the remarkable experience I had with the family and employees of Neustaedter’s Fine Jewelry. The family and employees made me feel as if I was their most important customer, and I couldn’t be happier with the piece they created. I spent approximately $800 and was treated as if I had spent a million. I honestly will never go to another jeweler as long as Neustaedter remains in business. Although this was my experience, I am certain yours will be no different. Go see for yourself. I was AMAZED!!!!