PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for a variety of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many locations also provide services such as dog training, pet grooming, pet boarding, Doggie Day Camp, and adoption. The store is known for its friendly staff, who are consistently eager to help and create a welcoming environment. The grooming services, especially when performed by certain groomers, are appreciated for their quality and professionalism, with some staff members receiving high praise for their work over the years. Customers often mention that the groomers are friendly and treat pets well, making the grooming experience positive for both pets and owners. However, some concerns have been raised about the grooming department. There are reports of services being rushed or partially skipped, such as not thoroughly cleaning ears or paws or not completing teeth brushing as expected. Customers have experienced being charged for full packages but receiving only parts of the service, though managers have been responsive and adjusted prices when issues are raised. Overall, PetSmart is valued for its wide product selection, helpful staff, and quality grooming, despite some inconsistencies in service. It remains a popular destination for pet owners seeking supplies and pet care services.
This is an excellent store. Big selection of pet food. Nice to have a veterinarian on the premises. This allows the store to sell prescription pet food, which my cat requires.
December 2025
Had everything I needed. Which mostly was stuff for christmas. My brother has a pet snake, so I found quite a big collection of small but cool stuff for snakes. I also buy my dog and cat food here, and their point system is great! I can't tell you how many times ive been saved because I had 20 dollars or more off from points!
November 2025
Sam trims our two cats nails every 4 weeks. I love that they are groomed by the same sweet girl every time. I was very pleased that she reported they are getting a lot more comfortable with her. That is really important to us. Also extremely fast and very affordable.
