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October 2024 by nelson stygles
Great place for all your spa needs..great customer service!
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October 2024 by Timothy Brooks
I purchased a pool at pool king in O’Fallon 6 years ago…. I used their installers and followed all the installer recommendations. One of the big selling points of the pool was that it had a 30 year prorated guarantee. 3 weeks ago without warning our pool exploded, 13.5 thousand gallons of water poured into my yard. On the day of the incident went the pool store where I purchased tho pool and spoke with Greg, I was assured that if it can be proven that it was manufactured defect they would honor the warranty. After sever failed attempts to find Greg he scheduled to meet at my home at 1pm. I took off work and got home at1:03 to find the Greg intentionally got there early and did his inspection. He said it was a manufacturer defect and they would pay 40 percent of the replacement parts. The replacement parts after discount are about $4500 or I could buy another brand new pool for $4800 and pay $2000 in both cases to put the pool in……I ask if I could get a discount on the new pool and was told ..NO. They treat you like a king when you show up buy the pool and a leper when you need them …..
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September 2024 by Jennifer Yoffie
They made me pick a star- but zero stars is my rating.
We bought a 27 ft round pool from Pool King on Lemay Ferry on 5/4/2024.
They have contracted installer —-Mario Emanuel —— install pools for them. He comes highly recommended by pool king.
Installer did not hold up to pool kings terms and provide us an invoice or contract.
When we first started talking about Pools as a family we got a quote written by Savannah at Pool King—- which included the liner pad and cove $219.99. We ask for them to write up the quote and purchase the materials on 5/4/2024. Pool liner pad or cover somehow didn’t get added. We as new pool owners trusted we were in good hands and had everything we needed to begin our pool journey!
We noticed the tracking looked off the day after installation and called Mario. It was midnight and pitch black when they finished installation on 5/18/2024. He said enjoy the pool and we will fix it at the end of season when I called him next day . I have text to prove communication. Our pool never got the cove installed or sand cove (we honestly as new pool owners didn’t not even really understand what a cove was until we started getting the quotes for repair) and our pool is falling apart. It was not leveled correctly either. Our liner is showing through because cove was never placed. Pictures included. (First pictures where taken day after pool installed -last pictures are how it progressed after told everything was ok) We have gotten several quotes over $10,000 to fix installer and Pool Kings mistakes. They will have to take down our pool and start over. (They advised it’s a safety risk and could break at any moment) We also had a deck installed and it will no longer line up with our pool with the new repairs. I have gone up to Pool King today 8/30/24. I talked with manager Joe Meyer. There was no urgency to have anything completed or resolved. He said I may get a call Tuesday because of the holiday weekend. Mario has ghosted us and not responded since to communication.
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September 2024 by Nina Mendoza
We purchased an above ground pool last week. Walking in, we weren’t sure what we were looking for. Joe was super helpful with out questions and helped us pick out something perfect for our space. So glad we chose Pool King Recreation!
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August 2024 by Diane Marble
Joe and the staff have been so helpful to me the past two years. Knowledgeable staff & friendly as well.
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July 2024 by Bobby Buckels
Zach and his entire team were very professional and family orientated
We purchased a 54x30 round very. Pleased with our purchase
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July 2024 by Vince Nicastro
Matt at Pool King did a great job in helping me figure out the odd stain in my fiberglass pool.
He gave me simple directions and then had me come in for the correct chemicals to fix the problem. The very next day the stains were gone!
Thank again Matt !
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July 2024 by Luke DeCarlo
Zac couldn’t have been more helpful, especially with all the questions we had. He made the pool buying process a breeze!
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July 2024 by david christensen
Savanah did an excellent job of explaining the different specs for the pools and worked hard to help us get the right one for us. Mario, the pool installation guy was amazing. He took the time to ensure the pool was installed properly for our dirt type, pool area, etc… we would recommend pool king to anyone interested in a new pool!
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July 2024 by Gerald Keller
This was my first time at Pool King. Zack, Savannah, Ian, and Joe took care of me. Zack found a pump pot lid that they don’t stock but had one in the back. They had what I needed and answered all of my questions. Very friendly. Great experience. I will be coming back and definitely recommend Pool King.
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June 2024 by Stephanie Edwards
Pool king on Lemay Ferry is an excellent pool place to go too. Doe assistance. They will help you out if u are having pool issues.
Thank you for all the help.
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June 2024 by Brett Yount
The staff was friendly and genuine, and were eager to help me with just getting the right chemicals I needed. They even carried them to my car! Great prices and great service!!
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June 2024 by David Brown
I will never again buy a pool from them I have owned above ground pools for 30yrs this is the worst pool I have ever owned within 3 yrs it rotted apart no help from them never again !!!!!!!!!!!!
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June 2024 by Jess Cummings
Zack was very helpful with troubleshooting our maytronics dolphin pool cleaner and it’s back in action!
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May 2024 by Nikki Marie
My husband and I recently visited pool king with the intention of buying a hot tub, and couldn't be more pleased with the experience. From the moment we walked in we were welcomed by Joe. He walked us through the various styles and types of hot tubs available. The purchasing process was smooth and straightforward. We had our tub delivered this week and the delivery crew was equally impressive amd delivered our hot tub with no issues. we encountered a minor hiccup when we first tried to operate the hot tub as it wouldn't turn on, likely due to an electrical issue on our end. However, upon contacting the service team they arrived within the hour to troubleshoot and fix the problem. Their quick response really stood out to us. Overall fantastic experience with Joe, delivery driver and service team
