Rent One

Most Recent Comments

• December 2025 by Kassee Campbell
  Absolutely amazing customer service. So happy with my new couch and everyone was so helpful. Highly recommended this place
• November 2025 by Anita Hayes
  I'm now renting a deep freezer very pleased I rate you a 5
• November 2025 by Elizabeth Townsell
  Hands down would send anyone to them friendly but also stand by their product
• November 2025 by B Michelle
  Communication is not good
• September 2025 by Teeva Brown
  Larry and Donavon was a great help. Those guys are wonderful. Really appreciate there hard work
• August 2025 by Shurtonya Stevenson
  Great customer service, friendly! Enis has a great team at the South Kingshighway location! Thks
• August 2025 by Dan Buechner
  Very professional group of people, love the options, and the payment program is awesome 👍😎 and let me tell you,,,,, the showroom is fantastic! Got a real nice pre-owned set of black 5 star 20s..
• July 2025 by Nicole Wilson
  Great job jay is awesome
• June 2025 by Darrel Draper
  Bad ppl I would not rent from them again i got broken furniture an not the right one they did not repair it r give me the rocking chair I ask for
• June 2025 by Katrina Wilson
  Very professional and trustworthy people
• May 2025 by Rhonda Muckerman
  Great people, Ennis, Chevette, Sherman..Made my choices easy. They have a wide selection and work with you. Great delivery and set up. Thank you!!
• April 2025 by Donita Griffin
  Customer service excellent
• April 2025 by Mary Rosenfeld
  I needed to rent a recliner for a short time to help with the recovery of a friend after surgery. Everyone at Rent One went out of their way to facilitate making this as easy as possible.
  The chair was delivered on time and it was exactly what was needed.
  Thanks to Ennis and everyone at Rent One.
• January 2025 by Aaron Perkins
  Horrible!! First off I went to the S. Kingshighway store picked out items to be delivered , signed an agreement electronically, the worker tells me thanks your squared away, ask me when is the next time you bet paid so start your payment then. Mind you nothing has been delivered and normally they charge you a 12 dollar processing fee but informs me that the the fee would be added to my first payment . I have two separate items so my fee added would be like 24 & some change. I was set for delivery on 1/20/25. When I tell you they started calling me for a payment on 1/17, I replied my first payment isn’t for a 2 more weeks I have even got the merchandise yet, which was explained by the YT dude . Oh ok sorry miscommunication on our end . Cool. Not cool. These folk continued to call me multiple times everyday all weekend except Sunday. I get a call Monday morning 1/20/25 the day I’m scheduled for delivery. I said” I haven’t even gotten my stuff yet. Oh yea sorry for the miscommunication, woke me up out my sleep too. I hang up and call back, I ask “ Am I still scheduled for delivery today. Awww so you didn’t sign one of the forms ( That I was told I completed and I was all set up for delivery). These people will harass you about some over priced furniture and the crazy thing is , y’all blowing me up about furniture I don’t have that I technically didn’t even agree to acquire is bad professionalism, lack of customer service, like y’all couldn’t even secure me as a customer but treated me like a customer who was trying to keep y’all property, whole time I’m not even a customer.Thanks Rent One for helping me dodge a bullet. ; )
• December 2024 by Trevor Williams
  Edit - Your sales Assistant Manager is horrible. Perfect pay history on AutoPay for months. She set me up incorrectly from the jump, but it’s cool because my wife was working. Wife loses her job, now I’m off my pay cycle and she’s asking me to pay 4 weeks? She claims to know about RTO, but as a Store Manager in RTO for nearly a decade, I know how the process works, and picking up the merch of a customer with a solid history of renting TWICE at this location, the fact that a courtesy extension can’t be honored is terrible. Go to RAC if you want better service, or hire a respectable sales manager that won’t answer the phone on speaker in the office to discuss an account or won’t talk over someone. At least I called to inform what was happening. I’m just about done with this store and company. Not to mention her screwing up my same as cash payout for my living room set.
  
  Had a delivery scheduled between 11AM-1PM. You’d imagine the first delivery of the day would be on time, right? Nope. Not even a courtesy call to inform me that they are running behind. Very frustrating, especially when you have obligations outside of waiting for a delivery. As someone who managed Rent to Own stores for nearly 8 years, I can tell you that communication is KEY. They expect customers to communicate, but it’s a 2 way street. Off to a rough start already…
  
  Edit - the delivery guys did a great job and came at the future agreed upon time. Only minus is they forgot something at the store, but it’s small so I can pick it up. Thanks to Johnnie for staying in touch during the delay and working hard to make sure my furniture was delivered.