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March 2024 by Emily Underwood
Incredibly rude customer service.
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March 2024 by Bonnie Hodges
My Grandson went to work for Schnucks on Vogel Rd. in Arnold, he was an overnight janitor,. He was told at hire the hours were ,10pm to 6.am. He was scheduled 9 to 2 every night he worked and told at a later time that they were never gonna use him 10 to 6 (poor management)He worked 2 days and the manager got sick, they never bothered to call him , he went in and was sent home 2 days in a row. On the next day in ,they let him go "said ,over staffed" They didn't bother to call him that day either. Said they didnt have his number, "thats laughable"What a terrible company to do that to someone. All you see is How much they care advertising. They clearly do not care.Very disappointed in management, very disappointed in Schnucks,I thought they were a stand up kind of Corp.I will not buy my grocery's at any Schnucks ever again. and I will discourage any of my friends and family to do so as well .Thanks ! Schnucks for posting help wanted signs everywhere and hiring young adults and then pulling the rug out from under them. Wow !
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March 2024 by Sharon Norsigian
I DID ALL OF MY GROCERY SHOPPING AT SCHNUCKS. DID! Shopped Sunday and saw price of Diet 7Up 6 pack bottles were $7.29. No plain bagels anywhere in the store including bakery. No chicken broth, cans or boxes. Was going to check with manager, but last time I did, I asked him when they would get a shipment of dog food. He shrugged his shoulders and said when they show up. So I said well I will get it on Amazon. He then said “There ya go!” So I have for over a year. Today I decided to do all of my grocery shopping at Walmart. 6 packs of diet 7 Up were $3.44. Really?? Price gouging. Besides the fact that EVERYTHING I purchased was cheaper. Some by Pennies some by dollars. I am completely finished going to schnucks. No wonder I never see anyone in there with their carts full. Too many other choices. Besides managements attitude. BTW, this was Schnucks in Fairview Heights, Illinois. DONE FOREVER!!!!
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March 2024 by Dawn Tucker
I wanted to speak to Mr. Schnucks and all I get is customer service. Customer service is who I want to complain about. So how can it be fixed when you can't talk to them. Sad sad sad.
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March 2024 by Joseph Crotser
I shop in Champaign Illinois at the mattis store. While I was placing my order on the belt a manager named Phil approached their best checker to repetmand her about needing an hour off for funeral preparation. It was totally unprofessional and embarrassing for all the people standing in line. Hard to go back to hatred
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February 2024 by Jackie Charbonneau
There's not enough employees and you treat them like slaves
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February 2024 by Gretchen Sprowls
So Schnucks continues to go from bad to worse. Your customer service has been awful for years now. Employees yelling at customers being rude and now limiting how many items can go though the self check out. This shouldn’t matter since I am still a paying customer. If u had more cashiers you wouldn’t have 30 people waiting in line to get rung up. I know it’s difficult to find help yet the other grocrey stores that have only one or two employees checking out don’t have this problem. Another no for me to not shop there. Need to do much better
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February 2024 by Vicki Hutchens
Quality is going down Now your changing Self Check out are you hiring more And you are cutting back on donations to Food Pantry's
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January 2024 by Chandra L
Nearly everything in a can or box we have bought / almost bought has been expired; half of sections in food isles, where we have to dig to find something not expired. We brought it to the attention of the checkout person, *******/******* and he was dismissive. We asked to bring it up with a manager to let them know and again it was dismissed- we provided a few boxes as examples and he put those in a bag to discard.
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January 2024 by Jenn White
Employees are not trained properly and management is rude
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January 2024 by Hello Kali
How's an instacart shopper it's ridiculous you took away our ability to do self check out. Every location hardly has any cashiers. I could do small batches so fast and be back for another through self check out. Now it takes 20min for 10 items. You're employees already don't want to bag orders And when they do, they just mix everything up.
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January 2024 by Tracy Atkins
On three separate occasions, I have gone to the Schnucks on Arsenal and have been treated very unprofessional by one of the male cashiers, co management and management. Latest encounter was yesterday! I will be filing a complaint and taking legal action against the company and workers.
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January 2024 by Jan “Harmony”
Wow Corp office and store mgnr have do not care attitude. how can they except any more then that from thier worker ?
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January 2024 by Barb Villar
I went to Schnucks on Manchester and Woodlawn. Deli was closed at 6pm on Wednesday, December 20, 2023?? I asked the worker overseeing self check out what time the deli opened in the morning and he shrugged his shoulders and said "I Don't Know? Maybe like 8 or 9am??" If you cannot staff the deli to stay open past 6pm, you have serious management and staffing issues at your stores.And you really need to stop saying you are the friendliest store in town - because you are not!
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January 2024 by Rose “RoseBud” Ingram
Too horrible to want to share.
