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January 2026 by Luis Rodrigues
I had a terrible experience at this Spectrum location with a particular worker who didn’t have any customer service skills. She was passive-aggressive with customers and wasn’t willing to help at all. I went to pick up my device, and she insisted— using an aggressive tone and showing no willingness to help find a solution— that I had to pay the full amount, even though I was told on the phone that I didn’t have to. After this, she ignored the fact that I was standing there and proceeded to talk to someone else. I went back to the store the next day with my card, and another worker helped me and didn’t mention anything about a payment. I left successfully with my device. The other lady was just rude and tried to make the situation more difficult when it didn’t have to be.
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January 2026 by Mikey
Terrible company. Charged me for 12 days of service I didn’t even use
Update: went to this store to return equipment. Been here 30 mins and haven’t even advanced one spot. At least 3 employees are here doing absolutely nothing. No wonder charter is losing customers by the tens of thousands
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December 2025 by Tyler Smith
Lady working was extremely rude!!
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October 2024 by Remington Jackson
Be sure to call before you go. They are apparently closed on Sundays and Tuesdays.
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October 2024 by Frank Moon
Update your store hours
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October 2024 by Michelle Ann
Update your hours on google. Arrived at store 2 hours prior to listed close time and store has different 'temporary' hours listed on door listed. Waste of time and Spectrum will only let me cancel Tumo by returning the equipment. Very frustrating and waste of an hour of the day.
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October 2024 by Jeremy Packer
Two days in a row this location has wasted my time. Communication is key and they don't touch their online stuff. "Temporary" hours... Smh.
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October 2024 by Octavia Newson
Yall should update yall store hours on the site I wasted Uber money coming here to see yall closed it’s not like yall have a direct line for someone to call and figure that out plus I can tell one of the workers has an attitude problem horrible look got me ready to cancel the service I just got
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October 2024 by Mohamed Abdi
Expect 5hrs wait time
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October 2024 by Ed Rosner
You need to change the hours on your site to show that you are closed on Sunday. There were 5 people came up because they thought you were open.
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October 2024 by Larra Kelly
Hours are wrong and even Spectrum’s customer service wasn’t notified. As of today 10/6/2024 they are totally closed Sunday/Tuesday and open only 10am-6pm every other day. Very frustrating since I drove 20 minutes to get assistance only to find the store closed.
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October 2024 by John Macbeth
Extremely slow staff
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October 2024 by Crystal Taylor
Drove 15 min for nothing google said open and they are closed on Tuesday and Sunday fix it on Google
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September 2024 by Don Fox
My internet service went down 5 times this month 10 times last month and I had enough so switched to AT&T fiber which was installed in two hours and much faster for the price. Spectrum would not pro-rate the bill nor give me any discount for the 5 days of service I did not receive..even though I canceled the service less then 5 days into the billing cycle. You can have my $94.95 but I will never be a customer again and make sure to tell all my friends and family about the terrible Spectrum service and experience
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September 2024 by Yolanda Johnson
It's all right I'm going to pay a bill and I go about my way.
