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April 2024 by Rishikesh Reddy
Worst staff. No one will greet you or acknowledge you about the wait time
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April 2024 by RK entertainments
No greetings and worst customer service
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March 2024 by Corliss P
First imagine coming in with no greeting. Now imagine standing awkwardly for 5 mins. Then imagine a worker just telling you to move because you are in an employee seat, no other exchange of communication, no I'll be right there with you, just "that's an employee seat". Imagine asking if anyone else is here to help and they say yes, their in back... after be subjected to my staring in disbelief, the worker told me the other employee should be right out. After 5 MORE MINUTES NOTHING. ofc I walked out. Imagine HAVING TO DO BUSINESS WITH THESE PEOPLE. Happy I walked out and that I am not a customer
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February 2024 by Mahi Jacob Raj
Good but needs improvement in customer service
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December 2023 by Andria Vincent
DO NOT COME HERE!! Very unprofessional and hostile environment. I came in needing help to transfer a line and got the worst attitude and backlash because I was switching services. This was one of the many nasty faces I was given along with slick comments.
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December 2023 by Michael Partain
Had my fixed and unlocked
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October 2023 by Alicia Travis
Store door was dried dirt on the glass. Devices on display were filthy with multiple smears and prints like nobody cares. Workers continue to chat with each other instead of greeting us when we entered the store.Felt and looked unsanitary.
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October 2023 by R L
Kris at the counter gave us a very warm welcome and made us feel well served and attended to. Great service!
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October 2023 by Mouneka Sajja
Never on time
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November 2022 by Cynthia M.
The employees are wonderful and are patient with assisting ALL AGES and not just the college age- young folks(see my review of the Richmond Heights location). I would love to see the exterior updated and more employees to assist when it does get crowded. This is a very spacious location in the Central West End (prestigious tourist area) with Drs, Scientist and other high end professionals including students from Washington University/St. Louis University amongst the locals. So, it bewildering why this location hasn't been updated yet. I understand the store was recently burglarized so that should definitely be more incentive to upgrade so the location appears better.
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October 2022 by Deanna Delancy
Worst location in the city. Went in to pick up a phone, asked a representative if i can ask him a question he replied no. Very disrespectful and unprofessional. I just wanted to know how long the wait was and if i needed to sign in. Definitely won’t be back and will be switching providers. I will not be disrespected will spending MY MONEY!
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September 2022 by Carl Roberts
The staff was professional and knowledgeable of their products and I was pleased with my purchase.
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June 2022 by Doctor Whitney Postman, Ph.D.
Please offer Mobile Expert Calvin Walker (at your 4167 Lindell Boulevard store in St. Louis) a raise NOW!!! Last week he graciously, patiently, and even humorously guided me through my upgrade to a new mobile device. What was expected to be an arduous and tedious task turned into a delightful experience thanks to Calvin Walker.
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June 2022 by Monalisa Hayes
Great customer service provided by P. She was patient with me as I asked questions about the different phones. The particular phone I wanted was out of stock but she went above and beyond and called other Tmobile stores to see if they had it but it was out of stock everywhere. She suggested that if I could get the phone through another retailer that I could bring it in and she would assist me to transfer all my files and data. And she said make sure the phone came unlocked. With someone like me not knowing that much about smartphones I appreciate the fact that she didn't try to sell me anything. I totally had a great experience at the Tmobile store on Lindell all because of P. There were other staff there too and they were very friendly and courteous. Kudos to P.
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June 2022 by Ramonica Hill
My new phone and my new ⌚️ love it
