-
February 2024 by Michael O'Dea
#oldmantechissuesI had to come in both sat and today.Chris and Thomas were AWESOME!!!@
-
February 2024 by larrysha perry
Shelsey was a great worker she went above and beyond for her job!Jayy and Kay were fanstastic with help shopping for new deals while i was looking around
-
February 2024 by Brenda Werkmeister
Tomas was amazing, I had water damage on my previous phone, I received the new one and brought it to the store so they could help with retrieving my information! Thomas spent the time with me explaining how everything works while waiting for it to download! You can tell he is really passionate about helping the customers! You should have a Thomas at every store, alot of people have no idea about how to manage the phone! He is amazing, I will always call before I come to the store to make sure he is working, it was a great experience! Thank You TMobile!
-
February 2024 by Gary Myers
Shelsey-was very helpful answering questions on my account.
-
February 2024 by CAMILLE PHILLIPS
I had a great experience with Shelsey! She was very professional and knowledgeable about her job. Shelsey took her time to answer all my questions and concerns! After a terrible experience in October I was please to receive outstanding service this time! Great job!
-
February 2024 by Neal Fenster
Came in to the store with a few issues and Thomas E helped me tremendously. I will not go to another store and will only want to work with Thomas.
-
February 2024 by Sidney Brantley
Always busy and under staff.Not all technical issues get addressed.
-
January 2024 by Darren George
I was in the store on Olive and Creve Couer this past Sunday. Waiting for a short time, maybe 10 mins for help. As I was waiting I observed Thomas E. helping a gentleman in his mid 70s with a phone billing issue. Let me tell you, talk about someone who TRULEY cares about his customers, I was amazed at the time Thomas spent with this gentleman and took pain staking steps to ensure that Nick (customer's first name) understood the charges, the payment procedures going forward, etc. Incredible show of customer focus. Also, it became apparent that Thomas has worked with Nick over the years and developed a solid relationship with him. That is hard to find these days, well done Thomas!
As I was next, Thomas helped me with some issues I was having with 'pop ups' on my phone. It was a simple matter of turning off notifications, it took him all of 2 mins, if that, but again, he (like w/ Nick) TOOK TIME to demonstrate how I can prevent this from happening again.
Often times, people will take the time to complain and ***** about poor service and not enough people take time to be complimentary when exceptional service is experienced (at least in my opinion). In my book, the effort put forth by Thomas was extraordinary. I took his card and if I ever need TMobile help again, he will be the first I call. Keep up the good young man.
-
January 2024 by Dani Elking
Thomas is the absolute best!!! His customer service is amazing. 100000000/10 employee!!!
-
December 2023 by Kyle Howdy
Thomas was extremely thorough and honestly just the best to work with.We had some unique complications and he was more than willing to go over every last detail until we were all on the same page.He took the time to double check anything if he didn't already know the answer to make sure we were getting nothing but accurate details/advice.And on top of that, he was easy to communicate with and a joy to be around. Highly recommend dealing with Thomas at this store!
-
December 2023 by Jarrad Luckey
Excellent service with representative David. Didn’t buy anything but I appreciate the info I got.
-
November 2023 by Christina Trinh
Jeff was so incredibly helpful and patient after spending hours there! Thanks so much again!
-
October 2023 by ChaseMeridian
Had the best experience ever! Prince and Chris were very helpful and honest in helping me make my plan decisions! These guys are irreplaceable!
-
September 2023 by A Co
Everyone was extremely nice and professional. I have to say I was quite impressed. T-mobile has a good team with these employees.
-
September 2023 by J. K.
Visited the T-Mobile store on Olive in Creve Coeur. Was not greeted. I asked if someone was available and finally someone said, no, but you're next. Tried to look at a new phone, but they had alarms on them. Very embarrassing. The place smelled of body sweat. Won't go back there. I do love my T-Mobile service, but this place sucks.
