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November 2023 by ken schwartz
They tried to sell me a new exhaust manifold by claiming that mine was cracked. I was able to prove that it was not cracked and they admitted that. They are thieves. They also claimed to repair an exhaust leak by welding it when in fact, they simply slapped some muffler putty on it and charged me nearly $700. I know other people who have been ripped off by this business. They’re very slick, and they prey on the fact that most people really don’t understand exactly the work that they’re doing. They literally get away with stealing. I intend to find more victims of this business, and urge the Attorney General to file a lawsuit against them under the Missouri merchandising practices act. Stay away.UPDATE: they only refunded the money because I CAUGHT THEM STEALING.
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November 2023 by Faj De Jesus
I went here yesterday for the first time. They have an impressive waiting area with free coffee which tastes good. They got accommodating personnel paired with professional technician in Jerry who explained stuff for me without upselling anything. They got a good system in place and charge reasonably for oil change. The car felt smooth driving out of the shop. The photo is me lounging at their office sipping their good coffee.
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October 2023 by Doug C.
Brought my car in with an intermittent problem of the trunk not opening (using the buttons or key fob ). They tracked it to a broken wire in the bundle. They quickly repaired it and there has not been any issue since the repair. Skilled technicians, great service, cost much lower than the dealership plus no two to three week wait for them to "look at it".
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September 2023 by Dave G.
FINALLY, after 6 different automotive repair shops and thousands of dollars, Chris Steger and his team were able to fix the starting issue on my 2003 Chevrolet Malibu!!Chris' team of mechanics and technicians finally were able to uncover the reason for this malfunction. They gave us a loaner and continually kept us up-to-date via phone and e-mail on the progress. They also gave me an in-depth printout of the engine error codes and fixes available.I want to take this time to sincerely thank Chris Steger and the whole automotive team at Steger Service for their most excellent service!!Retired Police CaptainDavid Giacopelli
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September 2023 by Jewell1998
I’ve been using Steger for quite a while now and have never had a bad experience. They do a great job of reviewing issues and giving their recommendations without pressuring the customer. They have a lovely waiting area with free coffee/drinks. Everyone I’ve had interactions with including Chris (the owner), Carol (the office manager), and Eleana (the front desk receptionist) have all been wonderful. Highly recommend Steger Service!
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September 2023 by Matt Bartosz
The woman who answered the call Immediately recommended Fitzs service before I could even finish the issues with my car. When I mentioned that I was looking elsewhere because of the $135 fee they have to merely look at the car, which does not go towards ANY repair, I was told that they have that same policy. I can come to no other conclusion that they did not want my business in this case.
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August 2023 by Dylan Adams
I’m a little late to writing this review but I’m overall disappointed in the service I received. I brought my wife’s vehicle in due to a misfire. They did their diagnostic which was pricey. They quoted her $1100 to replace all the spark plugs. I bought the parts from Auto zone for $225 watched a 10 min YouTube video and completed the repair myself in 30 minutes. I think it’s absolutely ridiculous that a shop will try to charge that much for a repair That even an entry level technician could do in a hour max.The only reason I am giving 2 stars is due to the fact of the decent customer service I received.
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August 2023 by Mark Taylor
Steger Service is AMAZING! My brother has been taking his cars there for over twenty years when they were on the north side of Manchester. They do honest and reliable work which is probably one reason their business has expanded to six more service bays!My mom recently had a major engine fix on a van she recently purchased. Steger Service went above and beyond back tracking the service history on the vehicle and discovered the van was misrepresented at sale. Subsequently, the dealer then agreed to pay for the repairs to make it right. That saved my mom THOUSANDS and that could not have happened with out Steger's due diligence!!!
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July 2023 by Jeff Taylor
There is not enough space for me to sing the praises of Chris and his team. I found his Father in 1982 after being told that a repair related to my steering would be two hundred dollars. Steger Sr. said "I know what this needs" and in seconds with a huge paper clip he fixed it! Chris has followed his Father's legacy on steroids. Most recently my Mom purchased a van with a lift for a wheelchair only to find it needed thousands in repairs. Chris and his team jumped into action and found a way to get it paid for! I have told people for years to take your car to Steger!! They are skilled ethical and deeply care! Even if you live a bit of a distance it's more than worth the drive!
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July 2023 by Melissa Bauer
I love Steger Service so much. I know I am always in good hands, I get honest assessments and fair prices. Their staff is SO personable. I've been getting my cars repaired by them for my entire adult life, and my parents long before that. 10/10!Services: Transmission
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July 2023 by Richard Begus
Great service, warranty service excellent. They treat their customers with care.
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July 2023 by Conor D.
Way overpriced. Diagnosing the issue for $300 seems rather steep and likely won't return to this location.
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June 2023 by Daniel B. (Daniel B.)
Great service. Thorough and easy to understand inspections that they send as a link to my phone so I can review before confirming what work I want done. Highly recommend!
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June 2023 by Vernell Mcmiller
Chris is very business oriented. He has shown me over and over customer service is very important to him. The employees there shares Chris' philosophy. I highly recommend this establishment. They laugh and talk with the customers. I like the friendly atmosphere. They also have coffee and treats. Yummy! The sitting area is comfortable and clean. It doesn't look like it's a mechanic shop's waiting area. I'm so happy Chris is my mechanic and I know where to go for HONEST work!Service: Brakes
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June 2023 by Kenneth Robin
I have used Steger for quite a few years for my and my kids’ cars for both minor and major repairs. I only buy used cars so a top-notch mechanic is essential.They provide terrific service and I’ve never had a problem with a bad repair. Plus, they’ve figured out some really tough problems with electrical systems. Their staff is always super friendly. I highly recommend this firm.
