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January 2024 by Odessa Gibbons
I had a wonderful experience. The boys are very knowledgeable and professional. I would give them 10 stars if I could.
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December 2023 by Alex Pritzker
Great people that work here!
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December 2023 by Bakir Vehabovic
This is the most professional T-mobile store I have ever been to. The associates worked meticulously to make me feel like a valued customer and to earn my business in their establishment. I would recommend going to this specific store even if it is not the nearest one to you. It was definitely worth the extra 5 minute drive to have an experience like this. I will be coming back here for any future business conducted with T-mobile.
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October 2023 by Frederick Eccher1
It was fast because the person in front looked for a person to help me. I got the t-mobile home internet and I had previous service so all my information was in the computer. He added me and gave me a box, so I walked out the door in minutes.
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September 2023 by Kat Keleher
Horrible service the reps there are completely useless I tried to pay my bill and they wouldn’t let me since I didn’t have my physical ID and then tried to have my authorized user to pay it and they said I didn’t have one but yet went I contacted 611 customer service they said he was on there so they are just lazy and slander the other stores too saying they do fraud when they are always getting in trouble for fraud
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July 2023 by Patricia Johnson
Malik and another gentleman on-site did a great job of explaining plan options and prices during my transition to their service and getting me the best deal possible. The only issue was due to the cellular data speed to transfer data at this location. Not something the staff could avoid and they did their best to work with these challenges. T-mobile would need to look further into this to support their staff and customers.
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July 2023 by Barb Ames
2 guys working at 11:45 on Sunday were able to fix my phone with no problem. Super nice and professional.
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May 2023 by Shaun Hollimon
Today Ryan was very patient with me and walked me through all the proper steps.
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May 2023 by Susan Wilhite
Mujo M, provided excellent service and did what the phone CSR could not do leaving w no phone service for 2 days! God bless this young man for his skill, knowledge, kindness and mostly patience for someone who came in so frustrated and left w smiles, laughter and a kind hug! Thanks Mujo!!! Loughborough Commons T Mobile!
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April 2023 by Safet Samardzic
Best experience I've ever had in a phone store. God bless the employees at this location.
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April 2023 by LaTosha “Tosh” Watson
The sales person lied about a service they offered. He stated they didn't and another said they do.
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April 2023 by jackson !
one of the worst ones out there, not even a few minutes after opening the associate near the front is getting pissy about standing on the CARPET. like be so fr rn it’s not that big of a deal and this isn’t the first time this place is horrible. quality just keeps going down after time
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March 2023 by Sergio Camacho
Lazy, unprofessional, and very rude. Been in this store twice. The same guy whose name I forget has no idea what he is doing and has no interest, enthusiasm, or care to help. He’s a taller white boy with dark hair and features, giving college frat vibes. They prefer to work against you and not with you. Was trying to get a screen protector and he doesn’t know how to do it. Was trying to trade in my phone and he didn’t know how to do that either. Don’t plan on coming into this location.
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February 2023 by Ruby McNeil
No one was in there so we were waited on right away. The representative explained the promotions and helped us choose the best plan. I added a line for my daughter, she got a new phone and she is happy with her decision..
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January 2023 by Aaron Steffens
I've been to this location a dozen times for upgrades and questions. The wait is non-existent or short, the staff is knowledgeable and nice.
