-
February 2024 by John Anderson
Best t mobile store very good professional service
-
February 2024 by Daniel Winter
Have had problems with this location twice after talking with T-mobile online support. First time support said I could get a replacement home device at your local T-mobile store. But location stated I couldn't because I had had it too long and had to get it delivered by T-Mobile. Next the instructions stress I could drop it off at T-Mobile location or UPS. Tried to do that but they wouldn't take it.Recommendation is don't bother with authorized dealers only go to company stores for support . Used authorized dealers only for purchases as that is all they will provide.
-
December 2023 by Barbara Herold
Nice staff would never try another location. It's always a pleasure.
-
November 2023 by Rachel S
Sam was an absolute pleasure to work with. He was determined to help us and get another line added through T mobile support over phone! He was on top of it, kind and caring. He was helping us while helping out coworkers and customers!! If you need reliable help ASK FOR SAM! 10/10
-
November 2023 by Jantzen Davis
Had a great experience, usually when you go into phone stores it’s a hassle but Amer made it a great experience and had the patience to help us understand our new plan. He called and changed an error that was made when we called customer service, all in all I will make sure I always go back and him when I need too. Thanks
-
November 2023 by Mary Anne Ottoline
I always have great service here but Monday Sam was absolutely fantastic. He knows his stuff and took his time with me. Thanks Sam and I'm happy to have my phone back. ??
-
November 2023 by Raynalda Phillips
T-Mobile was giving away free phones.Theres 4 phones to choose from long as we are to turn in a phone in any condition,any kind of phone.The stores don't honor the specials.Its all about SALE,Sale,sale.They don't honor long time 25 yr. Customers as myself.The store on S. Lindberg in St.louis.Tmobile 611 has great service.Ill never go to a store again.
-
September 2023 by Tadd Copeland
Avoid this store. I went in trying to ask about transferring my phone lines from a different carrier to T-Mobil and the guy i asked did a quick calculation on his phone and told me how much it would cost. when i asked him if i could get a print out or if he could write down the cost and how it broke down he told me that he could not... guess T-Mobil doesn't want new customers.....
-
September 2023 by Diane H
I was transferring service from a different provider and it was a multi-day experience due to a number of issues. On the final day, I made two trips to the store. On the last trip more issues came up, but Amer was helpful and patient which was a big help. T-Mobile's connection has allowed me to make and receive calls in the house. Many thanks and much appreciation to the many associates who helped.
-
August 2023 by Josh Wheelehan
Avoid this location at all costs. I went in there, and there were 2 employees on shift in the store front at the time plus however many in the back. One of the employees was helping a customer at the time, which is good. However the other kid probably in his early 20's was doing absolutely nothing to help customers. He was standing around doing arbitrary tasks making himself look busy, and then sat down at a desk and started playing on his phone. I said something to the kid about how I called earlier looking for a specific device and that my name and number should be on a note by the device because it was in stock. The kid proceeded to walk to the back room of the store, only to never return. Much like how said kid never returned, I will not be returning to the store.
-
July 2023 by Susan Reeves
My mom and I came into the store on South Lindbergh on July 5th. It was such a pleasant experience. We were switching from another carrier, and we were dreading the hassle. Amina was such a delight. She made the whole experience lovely. She was friendly and knowledgeable. She was so patient patient with my mom and me as we learned to navigate our new phones. At the same time, I witnessed Amer helping an older gentleman who was purchssing a new phone. Amer was kind and so patient. I also thought it was awesome that Amer and Amina were both bilingual. What a wonderful skill to have to help the customers whose first language is not english. I had to go back that evening because I had left something behind. I don't know the names of the 2 gentlemen working that evening, but they were wonderful. They were so patient with an elderly woman that was in the store and so respectful. I was also in need of some instructions, and they were so kind. In a world that has lost common courtesy and manners, it was so refreshing to meet these young people. They know the true meaning of customer service.
-
June 2023 by Steven Kidder
Adnan answered all our questions & helped us with what to do with our phone plans when we move! Professional & so nice! Thanks again Adnan!
-
June 2023 by Lejna Kaniza
Amina is so sweet, patient & helpful! Make sure to ask for her when you go in!
-
April 2023 by steve durham
The guys seem really nice and knowledgeable we're going to buy one of these this week and take it down to the Lake of the Ozarks we'll see if it really works or if he was just blowing smoke up our!!
-
January 2023 by Leslie Balfaqih
Kenan was excellent and helped us resolve a problem with our phones that several other people from several other stores could not solve. We highly recommend Kenan and his excellent service and knowledge and courtesy. Leslie Balfaqih
