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November 2023 by Mark Voss
Went in to start service. Aldin the assistant manager was very helpful and knowledgeable. He got me a great deal for me and my family and I would definitely recommend him!
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November 2023 by LA Lyons
I was getting a new phone and website would not allow it to go thru. Brandon, Manger made a number of calls to their help line to get this fix. The thing is that Brandon did everything and work hard to get taken care of.He is a great manager.Thank you Brandon.
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September 2023 by Christian Fanetti
Whoever the guy is at works on Sunday is completely useless. Acted like he didn't even work for T-Mobile... i asked sk him a question and he told me to google it.
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July 2023 by Semra Durmisevic
I went in wanting to trade in my phone for a new one for a $400 credit deal they had going on. I said I did not want a payment plan. The assistant manager told me I could do the trade in without a payment plan (which i’ve found out now is not true). I sent my phone in expecting $400 off my total cost and only got back $100 for the phone. I asked the ASM why it was only $100 instead of $400 and he said to trust him that the $400 would come through.I’m now stuck in a payment plan to PAY the $400 i was told i would get credited to my account. When i went back again to ask the ASM why i’m paying $400 when i was told i would receive $400, he said it takes 2 billing cycles for the credit to process. It’s now been 4 billing cycles and I’m still stuck in the payment plan i explicitly said I did not want.I’ve spoken with customer support only to be told that the the way my plan is set up is correct based on the T&C which the ASM straight up lied to me about. These people are scammers only doing what gets them the most commission. Do not go here.
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February 2023 by Mike M.
Stay away from this store on Telegraph Rd.....everyone was friendly and lied right to our faces...both my daughter and I got phones from this store....we both asked and insisted on a phone purchase....no lease ..no rent ..no protection plan....they told me to ignore what was printed on the receipt as most of the time they can be very confusing to understand....found out later that both of the phones have a 24 monthly payment plan, plus they added the insurance to each one....they stood right there and lied to both of us...straight faced....plus they gave me a FREE gift.....what they did not tell me is that it comes with a $103 registration charge with T-Mobile and a $4.50 monthly charge on my cell phone bill....STAY AWAY!
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December 2022 by Adela Muratovic
To the girl working on Friday 11/2/2022 around 11am give that girl a raise! Had so many laughs with her and amazing conversation! Very friendly girl! Instantly got my sale with her personality !
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December 2022 by Ashley Long
Brandon and Lex were amazing I was struggling to get my number switched over for over and hour and they were so patient and helpful 5 stars !!!!
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August 2022 by Amy Strickland
Edwin and Ryan were so patient and helpful getting all 4 of our phone lines switched to t-mobile. Explained everything clearly.
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July 2022 by Michael Schmidt
I went into this location looking to switch from verzion. Edwin gave me a price and I agreed to switch that day. The first bill I got was what he quoted me the second bill was 10 dollars higher and the 3rd bill is 20 dollars higher. I have been in there 2 different times to try to resolve this issue. This last time they told me that the right price even though it was not what they quoted me. Make sure you get your quotes in writing. I will be switching as soon as I can. I am very disappointed in t mobile and would not recommend them to anyone.
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June 2022 by Leila Delic
Amar, Keno, and Ryan are the guys to see if you need anything or looking to transfer to T-Mobile! They are fast, polite, and knowledgeable.
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May 2022 by Nick S.
The guys at T Mobile were excellent. Me and my girlfriend stopped in way too late and had so many questions and concerns dealing upgrades and changing devices and then the accessories, my goodness. Kenan and the staff there were so helpful and understanding. Knowledgeable but not in a condescending way that made us feel d*** but in a way that made us excited with the changes. So helpful and willing to answer all your questions. Went above and beyond!
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May 2022 by Michelle Zechmeister
Edwin and Amer were very helpful and made it very clear on upgrading my new phones on what will be put on the bill and what will be done at the store. They made it very easy and simple to switching to some new phones! They got us some great deal I would definitely recommend coming to see these two guys if you plan on getting new phones !
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April 2022 by Jon Storey
Kenan made the upgrade process so smooth. He even suggested a new plan. A1 service. Thought about switching carriers because of the online process, but Kenan saved the day. Highly recommend this location.
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March 2022 by John Glendal
Edwin was very through and was very great help setting up my new phone. Explained all of the possible deals for me and recommended a great phone and plan that would best suit my needs. Would very much recommend going to see him to get your new phone.
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March 2022 by Melisa Alihodzic
Edwin was a very great sales associate. Very knowledgeable.. Made my upgrade process very easy and simple. Definitely recommend this location.
