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November 2024 by dwayne host
Is roach infested and the service is horrible
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November 2024 by Malia Jennings
I stayed for three nights. Like someone else said, this hotel has a lot of potential but it is not a conventional or four-star stay. The room was so dusty to the point of allergy flare-ups and sneezing. I questioned whether things were even cleaned or not. There was poor lighting and my sink was clogged. I was traveling for a professional conference, so I wasn't particular about luxury. They didn't even provide daily cleaning service or towel changes.
I would have rated this place well, but I'm still having issues getting a receipt/invoice for my stay. I booked through a third-party website, so they were unable to provide the receipt. WHICH IS FINE, I UNDERSTAND. However, if I call your front desk and the woman acts curt with me, best believe I'm leaving a poor review. I asked if they could provide SOMETHING to prove I at least made a reservation, and the lady hung up on me. What is going on?? You guys can't professionally answer a question?
Save your time and book Home2Suites by Hilton up the street. At least they're a franchise.
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October 2024 by Gary McWilliams
All I can say is ( the moment you walk in the room your jaw will hit the floor.) This isn't your parents best Western or Hilton hotel, this is for the Grown and sexy... you can bring kids but I doubt you would lol I'm just being honest.
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October 2024 by B “Dornröschen” S
nice hotel nice Rooms near to Union Station and down town
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October 2024 by Jasimine Stay
We loved it here! We walked in and immediately enjoyed the atmosphere (old shoe factory!). Marvin was so generous and upgraded us right away for my bf's bday or because it seemed we were the only ones there. Lol, idk. Either way, it was very much appreciated!
The only reason for the 4 stars is because we had an issue with our original room not being cleaned, but they made up for it right away! Then, the next room was too close to the gym and we were woken up several times very early morning because we could hear people running on the treadmill, but again, they were more than accommodating with moving us to another room if we had preferred. And the elevator buttons hadn't been cleaned all week and were really dirty.
The restaurant was under renovations so unfortunately we didn't get a chance to try it out, but the kitchen staff were very kind and did mention they would be doing a trial run with some items that we were welcome to try! The girl at the Café was so sweet and did a great job with our breakfast sandwiches!
All of the valet personnel were extremely inviting! Always held the doors, and said hello and goodbye! Loved that!
Had the pool been heated, we definitely would have hopped in! But the view alone is a nice touch!
We would love to stay here again in the future!
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October 2024 by christopher rodriguez
Rooms were nice! Service was great! Would definitely recommend
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October 2024 by Tammy B
Def not same use to be. We stay hear yearly for events and was disappointed this time. The restaurant and bars were all closed which was off for Saturday night. One key reasons we stay here.
The room was dirty- it was very dusty, carpets dirty with trash in corners and stains on carpet.
Not sure what’s going on there but it’s def not the same hotel it use to be.
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October 2024 by katie maldonado
Stayed for a concert, overall would recommend the staff was super friendly and helpful. They have a 24/7 valet for 40$ in an enclosed parking garage so we had peace of mind that our car was safe and taken care of. Seems to be a newer hotel only suggestion is getting bed skirts. The rooftop has amazing views and our walk from the enterprise stadium was quick and easy.
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October 2024 by Sage Whitmer
I would caution out of town visitors from staying at this property. The hotel advertises having a restaurant, coffee bar, and rooftop bar although none are functional or open. Our room was decently clean, although they did not provide us with a fitted bedsheet, which in turn revealed a nasty brown stain soaked into the mattress. There is no secure parking for your vehicle, and most lots are uncovered and unattended in the area. The hotel offers street valet, although not monitored. Lastly, the hotel is near a questionable nightlife area, and during our stay, we woke up around 2:00am to street racing, and observed an individual attempting to hit a crowd of people with their car. We had to contact authorities as it went on for 30min - 1hr, since the hotel had not taken action. I think there are plenty of other (and safer) options in St. Louis to stay.
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October 2024 by Zachary Harrington
Best hotel to stay at for Grey Day in St Louis!
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October 2024 by Timothy Stout
The bars and restaurant are closed until further notice. The rooftop bar being one of the reasons we chose those hotel, really soured our experience. It was a much better stay last year
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October 2024 by Patrick Ruff
STAY AWAY. These rooms are worn down and pretty gross. We went through 3 rooms. the first room hadn’t been flipped: bed not made, sheets on the floor, trash by the door. The second room appeared fine but when we went in the bathroom there was a smell that made the bathroom unusable. By the time we’d made it to the third room, we found out the bar and restaurant were closed due to no license. Really not worth the trouble. On top of that, it’s been really really challenging to get a refund. In and out in less than an hour. Spend a little more and stay… anywhere else.
Rooms: Really cool in concept but poorly maintained. Chipping paint, dustier than any hotel should be, and carpets stained.
Noteworthy details: The person on duty, while helpful, couldn’t give a refund so this has been an exhausting waste of money. Stay at a Marriott.
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October 2024 by Ken Jewell
This was a really cool location and the rooms are very nice. The beds were way too soft…I collapsed into the middle against my wife. The parking in the area is $50 per day.
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October 2024 by Hurricane AD
This hotel has tons of potential, the rooms are roomy and nice, but super dusty and the fridge was broken and rooms were not cleaned each day. There was a nice looking bar/restaurant area, but it was closed. There was very little staff and not real perks.
There was a great pool table in the very large and comfortable lobby. It was a great place to hang out and was used all week. The staff was very nice and helpful, there just wasn't a ton of staff to assist.
The location is great, walking distance to the Arch, right next to the City Museum, and walking distance to plenty of restaurants, bars, and other attractions. I do suggest walking in groups as the neighborhood isn't the best and this is an evaluation from staff and locals.
Nearby activities: Walking distance from The Arch and right next to the City Museum. Short ride to all downtown museums, sporting venues, the aquarium.
Walkability: Walking distance to many attractions, restaurants, and bars. The neighborhood is not the best, walking in groups, and be careful crossing streets as cars jump lights all the time (per the locals).
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October 2024 by Brian Helsel
Located within walking distance to all kinds of interests.
