-
September 2025 by Jenni Feder
Just walked around for several minutes, neither of the two sales women even bothered greeting me. I left and came back, same thing. Not the level of service I’m okay with when purchasing a wedding band set. I will not be making this purchase from this store out of principle. Do better. And hire people that don’t have permanent frowns on their face.
-
May 2025 by simon self
We experienced ridiculous discrimination at the Frontenac mall Tiffany&co.
My grandpa passed down my deceased grandma's tiffany wedding rings (purchased at tiffany&co new york) to me to give to my fiance.
We went into our local tiffany location excited to have them resize the rings to fit my fiance.
None of the employees seemed to want to help or make eye contact when we first walked in.
Once someone acknowledged our existence we explained to them that we were in to resize my Tiffany rings.
The woman looked at the rings and said she needed to take them to the back for a 2nd opinion.
When she came back to where we were waiting she told us that the rings did not have the appropriate tiffany markings. They told me it was not a Tiffany&co ring and that they could not resize it or work on it in any way.
They then recommended me to a local jeweler and said it was the only jeweler in town they would send people to and vouched for them vehemently.
I recently went into the jeweler they recommended and without me even mentioning I was sent over from Tiffany&co the woman working with us mentioned how pretty our Tiffany rings were.
I immediately inquired with her further and she once again confirmed that the rings were very obviously Tiffany&co rings and had all the correct markings.
Long story short the employees at Tiffany&co either racially discriminated against me or financially profiled me as soon as we walked in and we didn't fit the bill for their Tiffany&co brand so they sent us elsewhere. Reading about other people's experiences there is no doubt in my mind there is a company wide culture of gatekeeping the tiffany&co brand for a SPECIFIC type of person. I was either too dark skinned or too poor for them to provide services to me. Maybe both. This brand doesn't deserve your money
-
March 2025 by Valerie “PinkyPurpleBlush78” Nelson
I feel I was discriminated against in this Frontenac Tiffany Location by the store Manager Peter Fisher! I purchased a beaded Tiffany necklace no less than a few months ago. Finally purchased a charm I wanted to put on the beaded necklace. As soon as I took the necklace out of its little Tiffany blue bag. The necklace clasp was broken. I called the store on a Friday March 28th and spoke with Peter and advised him of the issue. He told me to bring the necklace in on Sunday to be replaced or repaired. So on Sunday March 30th. I arrive at the Tiffany location. As soon as Peter saw that I was the lady from the phone call on Friday! Which he acknowledged when I arrived at the store! He went from he could help me get my necklace fixed or replaced. To it was going to cost me 50% ($75.00 plus tax) of the value of the necklace. Which is ($175.00) to get the necklace repaired! Which is insane! I then asked to speak to another manager whom he claimed was not available. He gave me her card to call her. When I tried I got Hilary Grant another store manager voicemail on the first ring. But then magically a lady appeared from the back of the store walked by my necklace on the countertop. Look at it and agreed with Peter without even speaking or having any sort of customer service conversation with me. I believe that was Hilary Grant! It makes zero sense that I had to call the customer service number to have the representative on the call agreed that making a decision to charge me 50% of the value of the necklace for a simple repair was insane. I was also told that it was up to the store managers discretion what price they choose to repair my necklace! So she opened up a customer service complaint to be reviewed by a Tiffany and company General Manager! I’m still waiting on the outcome! BUT ONE THING IS FOR SURE I PURCHASE AT LEAST 2 to 3 items from this Tiffany location yearly! I WILL NEVER SPEND MY MONEY AT THIS LOCATION EVER AGAIN AND I WILL SINCERELY TELL EVERY FRIEND AND FAMILY MEMBER TO DO THE SAME!
-
November 2024 by SJ Lee
I love shopping at Tiffany & Co. I love m6 bracelets.
-
June 2024 by Adam Brewer
Lucy was a pure delight! She helped me work through getting the chain of a designer necklace resized. Instead of it taking 4-6 weeks, she worked her magic and helped me get it in 10 days. I normally shop online but Lucy has earned my business with Tiffany’s moving forward. I highly recommend visiting this store and working with their great staff.
-
May 2024 by Erin Kline
Worst customer service! After spending +$1,000 20 days ago and coming in for service today I will NEVER shop at Tiffany’s again.
-
January 2024 by Charlotte Busch
If I could give them a 0 I would. Customer service was horrible. Service overall was horrible they don’t communicate. Horrible experience being a first time buyer. I would never buy anything else from this company. Made a complaint with manager she hasn’t called me back yet…
-
January 2024 by Francella Jackson
I came into the store in November attempting to purchase a Christmas gift. Since that time, I have spoken with four different salespersons, via email, telephone, and in person numerous times. One guy no longer works there. Two of guys are named David and I can't remember the other guy's name.I went back to the store as recently as last week to get a status update. The person I needed to see was off that day. I left my name and phone number. He has not returned my call. I give up. I've wasted enough money and time with zero results. I will try to find my friend another gift.
-
January 2024 by Danielle Brown
Everyone was really nice when I walked in. Very welcoming! I came to get my necklace cleaned and Jo helped me. This was my first time inside of a Tiffany store and my first time getting my necklace cleaned since my cousin gave it to me as a birthday gift. Jo explained the cleaning protocol and it was pretty easy. I ended up leaving my driver’s license at the store on accident. Which meant I had to drive all the way back up there. Jo ended up cleaning my necklace the same day instead of giving it back within a week since driving back up there was an inconvenience. I really appreciate the awesome customer service and I look forward to continuing to go to this store to care for my necklace. And I look forward to purchasing more pieces in the future. ?
-
January 2024 by John Whanger
Great service and an amazing selection of jewelry.
-
December 2023 by Beverly Maez
Great service!
-
November 2023 by Kimmy S.
Very clean and professional! I love this location because they do not judge and they help you regardless. Why and how do I know? Because I have been in here multiple times not looking my Sunday best ok maybe that's my everyday look. Anyways, the point is, they're super friendly and helpful.
-
October 2023 by T
Don't go in here unless your dressed like a million dollars, otherwise you will be judged and talked down to like you are stupid. I went to get my tiffany necklace I found at a thrift store authenticated. The tall blonde who worked the front counter, spoke in a tone to me like I was dumb and stupid. Even repeated "Auth-enti-cated" back at me like I was stupid. It's been over a year I never forgot this humiliating experience. I will never go into this place or the plaza frontenac again. Disgusting privileged behavior, your employees are horrible human beings.
-
October 2023 by Chaunte' Smith
It's Tiffany and Co. What more can I say?
-
September 2023 by Tricia
Don't go in here unless your dressed like a million dollars, otherwise you will be judged and talked down to like you are stupid. I went to get my tiffany necklace I found at a thrift store authenticated. The tall blonde who worked the front counter, spoke in a tone to me like I was dumb and stupid. Even repeated "Auth-enti-cated" back at me like I was stupid. It's been over a year I never forgot this humiliating experience. I will never go into this place or the plaza frontenac again. Disgusting privileged behavior, your employees are horrible human beings.
