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September 2025 by Kaitlin Childers
The leasing office is extremely rude
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July 2025 by Abdallah El Alayli
Please read before you consider this place!!!!
There is something wrong about the new management at this place.
As per multiple feedbacks from other friends who lived in this building: the management office is rude and always make sure to have everything in writing when you talk to them because they LIE.
The elevators breakdown VERY often. Waiting time for the elevators can be long as well. I have seen elderly people stuck on the stairs because they could not make it to their apartment when the elevators were down.
Half of the machines in the laundry room don t work often for no clear reasons.
I had to switch to month to month at the end of my lease. They told me I will have to pay a ONE time extra charge of 400$. And then they charged me another 200$ for another 14 days. One lie can mean multiple lies.
They charged me 560$ to change the carpet and cleaning. When I confronted them they sent me the attached pictures. To note, as per MO law, this is normal wear and tear of the carpet. And the landlord is responsible of the minor cleaning that is needed for the apartment.
I enjoyed the view from my apartment but I did not appreciate the lies nore the extra charges at the end of my lease.
Read the other google reviews and you will notice a pattern.
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June 2025 by Stephanie Reinert
Beware! Do not rent from here. My elderly mother rented an apartment here. We didn't have any pets or any kids in the apartment and always took our shoes off inside. Despite this, they charged us close to $500 to replace the carpet even though we had video proof that the carpet was in excellent condition. Management staff is horrendous and they will become combative and aggressive to their residents whenever an issue is raised. They appear friendly when you are signing the lease but then quickly change their tune once you're locked in.
Also, the rent crept up each and every month due to extraneous charges that they bill for. A one bedroom apartment that was supposed to be around $1585/mo ended up costing us $1800 some months due to the additional charges. This is wildly expensive for a building that is old, has constant water shut offs, garage door problems, and elevators that don't work. Read their other reviews and you'll notice a pattern. I would not recommend anyone to rent from here, whether you are student or a senior citizen.
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May 2025 by Maiza Dornelas
We had an amazing experience at The View Apartments! We were warmly welcomed for a tour even without a prior appointment. Colleen was incredibly helpful — she guided us through all the paperwork and made it possible for us to submit our application and move in that same weekend! The front desk staff are always polite and helpful, and the building itself is fantastic — well-maintained, with great amenities that truly make a difference in everyday life. We absolutely love our new apartment…
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April 2025 by Gabby B
I have lived at The View for over a year now. I have had nothing short of a wonderful experience since moving in. Colleen at the main office has been a huge support through tours, leasing, and issues I’ve experienced since moving in. The front office team is responsive, friendly, and helpful. The maintenance team is kind and quick in their responses, and I have never had an issue go more than 24 hours without being resolved. Every minor inconvenience is addressed same day, and they are very supportive and hands on. When maintenance requests required more work, I was called and emailed with updates and notices of entry. The laundry facility occasionally has a few washers and dryers offline for maintenance but there is always at least 8-10 washers and dryers up and running at all times. I have no issue getting laundry done, and the facility is clean and tidy, and residents are very respectful of the space. The pool is great and very deep, although the patio for the pool could use some updates and additional seating. The walls of the units are thick and I have had only a couple of small noise issues in the past year, which were resolved through the main office’s help. There are some renovations happening. However, I disagree with other reviews stating that they are totally disruptive. I have renovations happening above my unit and feel as though they are respectful of quiet hours and never cause excessive noise issues (even though I work from home half the week). Parking is a little expensive, but the garage is spacious and easy to navigate, and pricing is comparative to other apartment garages nearby. Rent is also a little expensive, but the views are great, the doormen are kind and helpful, and the building is well maintained, clean, and very safe. I also have had made many friends with other tenants, and I would recommend this apartment to others.
I also have not really experienced problems with the elevators in the past year like many other reviews state. It’s an older building with 3 elevators and 25 floors, so I do occasionally have to wait 5-8 minutes for the elevator, but even when one is out of service, it’s never been 10 minutes or longer. I also do not agree with reviews that claim “hidden fees” as all of my bills are priced as expected, and the management team was very transparent about expected costs when I inquired during my tour.
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February 2025 by Kevin Mankowski
They will find ways to extract as much money as possible from your wallet. Hidden fees everywhere. Each month you are billed for the electricity used by the VACANT apartments. Lack of email or text communication, only paper leaflets on your door. Terrible for people who are out and about often. Please do yourself a favor and stay with any of the other non-Mills properties in CWE.
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January 2025 by Maria Pascual
I have lived here since 2021. At this moment (Jan 2025), don’t recommend this apartment due to the long term elevator issues. At times you have to wait 10 minutes for the elevator, so add that to your commute time-if you’re trying to go anywhere. I’ll update again if things improve.
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August 2024 by Maria B
I have been living here for over a month now (moved here for grad school), and I am beyond happy with my experience! I love my renovated apartment and all the awesome amenities, plus the staff are all so nice! Great location & security. Only complaint is the price of laundry, but not the end of the world when you consider the price of rent here compared to other places
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August 2024 by Maria
I have been living here for over a month now (moved here for grad school), and I am beyond happy with my experience! I love my renovated apartment and all the awesome amenities, plus the staff are all so nice! Great location & security. Only complaint is the price of laundry, but not the end of the world when you consider the price of rent here compared to other places
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May 2024 by Nadim Hafez
Here is a sample review:
Title: Unreasonable Landlord
stars
I have been a tenant at The Mills for over a year and have had a frustrating experience with the mills and the condition of the building. Despite my efforts to negotiate a shorter lease term, the landlord has been insistent on forcing me into a 12-month lease, which I feel is unreasonable and inflexible.
To make matters worse, the elevator in the building was broken for months 23 floors on 2 elevators;
making it difficult and inconvenient for me and other tenants to access our apartments. This is unacceptable, especially considering the rent we pay.
I have tried to address these issues with I would not recommend The Mills to anyone looking for a comfortable and stress-free living experience.
Pros: Nice staff, nothing else special tbh!
Cons:
- Unreasonable lease terms; basically they will let you move in and there were then they say oh no more short term lease which just got changed recently!
- High rent rates - go down a bit and you will find cheaper MO GAS IS NOT THAT HIGH
I hope this review helps others make an informed decision about whether or not to rent at The Mills.
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April 2024 by Marlie H
I ended my lease early to get out of this place (and paid a big penalty to do so). Here’s why.
First there is the matter of the broken elevator (one of three in a 22-floor building). It broke and wasn’t fixed for MONTHS despite lots of elderly and residents with disabilities. My partner (who uses a wheelchair) and I waited up to thirty minutes for an elevator at times and on several occasions got to haul our laundry or suitcases down the stairs from the 9th floor. The elevator back-ups also made me late for obligations more than once. It was never fixed while I was in the building.
Second, you have the renovations. Renovations began as early as 7:30 am and sometimes lasted as late as 8:30 pm, including on weekends! Aside from the impact of incessant banging, grinding, and hammering on your general well being, it also makes it nearly impossible to work from home in the building. And after the renovations are done, sounds echo through the newly-laid wood floors because of poor soundproofing — and no one really wants to hear everything their neighbor does.
Third, the management’s email response time is extremely delayed or in some cases nonexistent. When I emailed them during my grad school finals about a noise issue that was preventing me from sleeping, they got back to me after a week. By then, I’d had to go down to the office more than once because I’d been sleeping in my living room. The noise issue did not abate, and they acted shocked when we told them we needed to move out because of it, despite contacting them several times over the course of several weeks about the issue.
The redeeming fact about this place is that the maintenance team is fantastic and professional, and the doormen are kind and helpful. But their professionalism only goes so far when your day to day is as described above.
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January 2024 by Peter Slay
Great apartment but the management has refused to repair an elevator making it impossible to get in and out in a timely manor. Really unfortunate because I really love the space.
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January 2024 by Michael Charles
I have been living here for 6-months and it has been a great experience. The staff is friendly, the views are amazing, and they have the best amenities in the market. They were doing renovations for a few months but recently stopped. I recommend everyone to rent here. I look forward to renewing.
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January 2024 by Sangsuk Jang
I wanted to share the answer from the manager:
She said she sent out an email and is waiting for the smoker to come forward. I was sick with a hoarse voice due to the secondhand smoke, but she told me there was nothing she could do except waiting. Wow.
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Someone has constantly been smoking since June (literally every single day), and the apartment doesn't do anything.
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November 2023 by Anas Gremida
Living in this building has been a continuous ordeal of enduring frustration. Expect multiple futile visits to the management office, and begging for basic needs. In my case, a supposed waitlist for carpet cleaning has stretched on for an absurd 2.4 years with no resolution in sight. Now I am living with a black mold and still no action taken to address the situation.Elevator breakdowns have become an unfortunate constant, resulting in excruciatingly long waits or a forced use of stairs. It seems the priority here is money, not resident comfort or safety. Shockingly, my belongings were stolen from their garage, and to add insult to injury, the security cameras conveniently don't cover all areas. In an audacious move, the garage prices were doubled amid this blatant lack of security.Lastly, a shout-out and appreciation to the skilled and professional maintenance team!
