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March 2024 by Nene Nene
The staff was rude and didn’t explain anything to me as if I know about mileage pricing they just gave me a truck and took my money
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March 2024 by Spencer Berenz
Everyone I interacted with was very friendly and extremely helpful. Earl at the front desk was super personable and ensured I was taken care of to the fullest extent. I regret not getting the name of the individual who helped me pick up my trailer, since he went above and beyond to ensure I got a trailer and everything was working. I couldn't recommend this location enough and I'll happily be back for any of my needs.
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March 2024 by Glam Treasure
Jamar Williams has horrible customer service as a manager . The service from him is a joke foreal I been renting U-Haul for years and been to varies locations and never have been treating as such . So I visit the other location on s Tucker . And Decorrious stiles my Good friend for many years got me together !
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February 2024 by Mark Dinzebach (Mark D)
Great service.
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February 2024 by Fy
Last year, when I moved I took a delivery service…. I waited 3 days for the service… Service Guy charged me 170 USD…. That time I reserved a U-Haul. I only paid 55 USD for the similar distance… I wish I would know that before…
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January 2024 by Jordyn Looman
We have rented from this site 2xs now (box truck and pickup) and worked directly with Jamar during both trips. Him and his coworker (not sure of her name) are extremely friendly and helpful! Enjoyed our experiences!
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January 2024 by K D
The truck had half a tank of gas when I picked it up and I drove it literally 16 miles total yet somehow they feel it's proper to charge me $20 for gas. When I used 2 gallons at the most. That's wild. $10-$20/gallon? Messed up.Shady and unethical. They wanna nickel and dime you for the privilege of driving very old trucks with no way to roll the windows down, saggy cushions, bad shocks, etc.
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January 2024 by Deborah James
Customer representatives were very helpful and nice.
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November 2023 by Sky Feurstein
Rented a 5x9 trailer. Jamar was very accommodating and so were the two guys who got me setup before I left and when I came back. Really nice guys and had me in and out.
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September 2023 by Savannah Frame
Jamar is a superstar. Him and Donna helped me out after I was unable to get my vehicle that I had reserved at another location; I called and they saved the day! Thanks for all your help Jamar. Kingshighway team is the best!
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September 2023 by Jonathan Lackey
Employees do a great job, and are hilarious. One of the few Uhauls that haven't screwed up my order or given me a truck with a slashed tire.
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August 2023 by Jack Kennedy
Love the guys there. Very welcoming and helpful. The return was so easy and simple. Highly recommend this location. I requested extended time. No problem. Felt like id made friends. Unusual customer service.
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August 2023 by Dillon Disselkoen
Had hitch installed. They chipped the paint off my bumper and ruined the retaining clip, bent the lisence plate. The wiring does not work properly. One month later, haven't heard anything from their claims department. Asked them to fix the wiring at least and they tried charging me the full amount for the wiring even though it was supposed to have a 'lifetime' warranty and they messed up.Do yourself a favor and find someone else to do hitch installs, because this location does not care about quality, hints the bad reviews already on this location.
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August 2023 by Jacob Johnson
Move ins are stressful, especially when things don’t always go to plan. Luckily, the folks at this location took good care of me.The place I moved to requires key fobs for literally everything in the building. A lost fob can be hundreds of dollars to replace.The day I moved in, I was exhausted and left my new fob somewhere in the truck. When I first spoke to UHaul’s help line, I was of the understanding that the truck had already left for a one-way trip to an unknown destination. Luckily, the manager of this location knew how to do his job to an excellent standard.When I returned to the site, he asked me some questions about what I had left, along with some other belongings left behind in the truck. Sure enough, my fob was one of them! Along with it were some other personal items that myself and the facility I rented the truck from had completely missed.The thorough job that was done by the manager of this location was a massive relief. I showed up fairly early that next morning to pick it up, so he let me know he was planning on calling but didn’t want to do it that early in case I was still sleeping from the long day before.These guys were great.
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August 2023 by Kelly Sorbello
The miles were incorrect and impossible for me to drive they were inflated and because I didn’t take a picture of the odometer at the beginning of my trip I was told there was nothing I could do. I was charged 100 plus gas to drive back and fourth twice for a six mile distance 6x4= 24 the distance from my destination to uhaul was three miles which was driven twice 6x2 = 12 in total I drove 36 miles and was billed for 70. Will not use this service again. I will say the employees were kind and no complaints for them except this was possible employee error for miscalculating or inputting the wrong value.
