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February 2024 by Rosie C
My move was on 1/6/2024. I was going through a very rough time and I was extremely emotional on that day, actually in tears.The supervisor of the crew saw how distraught I was and he said don't worry about a thing we'll take care of everything. They did. They packed everything. Even my medications. The guys made me feel so taken care of. I don't know how I could have gotten through that day without their patience, care and understanding. They were an absolute blessing to **** highly recommend them. They provided exceptional service. They went above and beyond my expectations.5-star
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November 2023 by Karen Hawkins
First the movers were 2 hours late. 2nd once there they tell my sister it would be more money than what was quoted to her, 1300 more, already being charged 2200. Yhe get told it will be 1700 more once they arrive in CA from NE. So basically 5000 for this company.The BEST PART, it has been 3 weeks since it was picked up and still not delivered!!!! I am starting to think we have had our things that were left to us by our mother, who recently passed, have been stolen. Perhaps we should contact the FBI.
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October 2023 by yevet nderson
Not timely. Curt and non customer bases damaged and lost items. The deliver driver and assistant were great. Management is very poor and uncaring
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July 2023 by Titin J
Best Service We had a great experience moving from ******** to ******* with US Van Lines. The office and staff were friendly and professional, the movers came on time and our belongings arrived in perfect shape! I highly recommend US Van Lines movers!
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June 2023 by Penny Closser
I recently got a quote from them. Everything seemed in order until I spoke with another employee from the same company. He said oh the person you are looking for left at 2. Ok fine. He then transferred me to another person. She then tells me the same thing as the other person did. Ok fine. I literally tell her I am planning to call another when I can speak to the original person. Next thing I know I am getting 2 calls from her. I am literally trying to keepy cool at work. I was finally able to communicate what I needed to. So the next day I call and actually speak to the original person. She seriously acts like she does not comprehend what I told her and emailed her. I'm like I spoke to a man at the the same number. Her response was oh you know you got an internet quote. Umm what does that have to do with anything.... I'm not sure how this company is still in business.
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October 2022 by Felicia
Do not give them your business! Absolutely the worst moving company in the area.I provided them my first available date to move my items from Missouri to Arizona. Two weeks after the date had passed, the person who assisted with placing the move order stopped responding. I was only told that they were going to miss the delivery timeframe and that the dispatcher would call me when my delivery was scheduled. No one ever called, except for the delivery driver who called me on a Saturday night to tell me that he was in Texas and that he would be at my home in less than 24 hours. No one from U S Van Lines made any effort to let me know that they loaded my items on a truck and that the driver was on the way. Because they acknowledged they wouldn’t meet their delivery window they offered me a discount.When the driver called me and quoted the amount that I needed to pay, not only did I not get a discount they charged me for an additional month of storage.By the way, my items arrived similar to others, broken items, damaged boxes, etc. My husband used another moving company and his items arrived on time and undamaged. Maybe they or ok for intrastate moves but for storage and moving across the country, look for other options .
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September 2022 by Bob Z
I cant express enough how great the team was to work with. From the initial quote, moving day and final cost - zero surprises. The movers arrived on time, were professional and very efficient with their time. Our move was a ***** sq foot home with furniture, lots of boxes, fragile pieces and other items. All of which made to our new home and storage with no damage. I would also recommend their disassembly and reassembly services. We will be moving again soon and will 100% use US Van Lines.
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September 2022 by Bob Z.
I cant express enough how great the team was to work with. From the initial quote, moving day and final cost - zero surprises. The movers arrived on time, were professional and very efficient with their time. Our move was a ***** sq foot home with furniture, lots of boxes, fragile pieces and other items. All of which made to our new home and storage with no damage. I would also recommend their disassembly and reassembly services. We will be moving again soon and will 100% use US Van Lines.
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August 2022 by John M
Hello!I have dealt with numerous moving and storage companies over the years. US Van Lines, **** is by far and a way the BEST moving company, Ive ever hired for my move. I used their storage services and moving services (********* to *******). Their pricing was so much better than the others that I was rather skeptical. They honored pricing and took extra care of my valuables (many pieces of art and my antiques) I could not be happier with them. : ) My best, ************
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August 2022 by John M
Hello!I have dealt with numerous moving and storage companies over the years. US Van Lines, **** is by far and a way the BEST moving company, Ive ever hired for my move. I used their storage services and moving services (********* to *******). Their pricing was so much better than the others that I was rather skeptical. They honored pricing and took extra care of my valuables (many pieces of art and my antiques) I could not be happier with them. : ) My best, ************
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August 2022 by Betsy H
Great service! I was looking for a way to move my son's belongings from MO to ** and came across US Van Lines. I had never used a moving service before and coordinating a move remotely was challenging but they made it so smooth. ****** walked me through the steps and prepared me with what to expect and it happened EXACTLY as she said. When the shipment arrived, it was well packed with blankets and tape far beyond my expectations and the men who moved the pieces were very careful and accommodating in moving them into my home. Also, their prices were better than many of the other options I looked into such as renting a container that you have to pack and unpack yourself!). I'm nobody special but they really treated me like I was a valued customer. Thank you - *********************************** for creating a seamless move! If I could rate you higher than 5 stars I would!
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August 2022 by Betsy H
Great service! I was looking for a way to move my son's belongings from MO to ** and came across US Van Lines. I had never used a moving service before and coordinating a move remotely was challenging but they made it so smooth. ****** walked me through the steps and prepared me with what to expect and it happened EXACTLY as she said. When the shipment arrived, it was well packed with blankets and tape far beyond my expectations and the men who moved the pieces were very careful and accommodating in moving them into my home. Also, their prices were better than many of the other options I looked into such as renting a container that you have to pack and unpack yourself!). I'm nobody special but they really treated me like I was a valued customer. Thank you - *********************************** for creating a seamless move! If I could rate you higher than 5 stars I would!
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July 2022 by Oshri A
We had a great experience moving from ******** to ******* with US Van Lines. The office and staff were friendly and professional, the movers came on time and our belongings arrived in perfect shape! I highly recommend US Van Lines movers!
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July 2022 by Oshri A
We had a great experience moving from ******** to ******* with US Van Lines. The office and staff were friendly and professional, the movers came on time and our belongings arrived in perfect shape! I highly recommend US Van Lines movers!
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July 2022 by Annette D.
For a lot of the same reasons for bad reviews posted here--take our word and let us help you save money, time, and head aches DO NOT CONTRACT with this BROKER! They care about getting your deposit and come across as customer service driven, but when push comes to shove, they take your contract and just throw it out to any local movers willing to take the contract. Like others, the movers came across "friendly" enough but broke items, charged me for things that were pitched to me by the broker as "full service", and in the end, didn't measure a thing! They claimed the inside of their truck and length was all they needed. In the end, they have you by the balls. Any company that will only let you pay cash, Venmo, or check is a red flag--I should have known better and cut my losses when I had the chance. Now, I'm Told that my final price is not guaranteed upon delivery because a brand new moving company who has picked up the contract on the other end of my move will determine my final price. What a racket, and what a bunch of crooks! Save yourself the trouble and go with a U-Haul move box, where the price is the price and nothing changes at the end. What started out as a $4900 quote and two piles of taped/measured/ and marked-off cubic feet of paled space left at upwards of $5500 and has now turned into almost $9000! If I can be a part of helping save any consumer from the business practices of a brokerage company like this and push all moving business towards reputable companies like U-Haul I will. My stuff is set to arrive on 8/3. I will update my yelp review at that time just to communicate how this whole thing ended for me, the consumer.
