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June 2025 by erica douglas
Disappointed Customer – Still No Response
I am extremely disappointed with UMB Bank’s lack of follow-through and customer service. On June 11, I sent a detailed email to Theresa Nikolaus, Regional Manager, regarding a series of ongoing issues with my accounts—and as of June 16, I have received no response.
Despite being a long-standing customer who has referred family, friends, and employees to UMB, I’ve experienced the following unresolved problems:
My fiancé’s debit card has never worked properly, causing repeated inconvenience and embarrassment.
We never received the promotional bonuses promised when opening the account, even after being told the issue was resolved in person.
I still cannot access my tax account via the mobile app, and no one has been able to provide clear guidance in the absence of Chris, who was previously helpful.
At this point, the complete lack of communication and unresolved issues make me seriously consider moving all of my personal and business accounts elsewhere. I expected much better from a bank I’ve trusted for years. UMB must do better.
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July 2024 by Melissa Green
I was treated like I was as important and the young lady who assisted was patient. She took care of my requests and remained attentive to my conversation.
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November 2023 by MARTY RAY ROBINSON SR.
VERY CLEAN AND GREAT STAFF,ALONG WITH GREAT SERVICE AND GOOD CUSTOMER RELATIONSHIP,THIS A GREAT BANK AND GREAT LOCATIONS TO GO TO FOR BANKING
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November 2023 by Quincy Jones
Great customer service
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July 2023 by JL Bayer
This bank gained control of my hsa due to a merger/sale of the prior bank for my account. UMB then charged a monthly fee (which was NOT done at my prior bank) and forced me to find hsa account with a different bank that would not charge a monthly fee. Upon closing my account, they charged a 25 dollar closing fee. Very unhappy as I never selected them as my hsa account holder in the first place. I lost money in my hsa as a result which could have been used for medical expenses. Do not use this bank!
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June 2023 by Freddie Dunlap
Extremely knowledgeable employees geared towards helping the customer.
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October 2022 by Iris Brown
The South Broadway Branch was great in closing my account. It was the Review Dept held my legitimate wired funds for almost 2 months and I was a recent customer. They made up a lie about holding my funds. With no direct contact with that dept, they gave me the run around about the hold. They eventually released my funds to me after 2 month review but forced me to close my account. With no explanation. A very bad experience. Worst in my life. Glad to be done with them. Their Review Team is slow and incompetent. Weird too. They act like my money was their money. Real shady bank practices. I would not recommend them to anyone. If you do only go to the South Broadway location two very nice tellers one of them named Tracey.
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July 2022 by jake nichols
I'm a well established businessman. I only bank with well credited banks
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April 2022 by Hazelbolts
Bad services recently. Long and shady process that bank is doing everything to stop your dispute.
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March 2016 by Crystal Edwards
Great place to bank, excellent customer service
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July 2010 by Wally Greer
Nice staff. Able to get dollar coins.
