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January 2024 by Kyle Knight
Wouldn't take my change
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November 2023 by Brim Airsoft
I went into this branch since the affton one closed down. Nicholas sat down with me for about an hour to talk about a loan. He was extremely helpful and informative! I had so many questions and he answered all of them and showed me stuff on the usbank app that will be helpful in the future. He was friendly, honest, personable, and very educated on the numbers side of everything. I left knowing more than when I came in. Please give Nicholas the praise he deserves!
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October 2023 by James Lamkins
The Union location hasa Great staff and services.Nicolas helped me with my business checking account start-up task.I appreciate all the help. Thanks!JimPaints
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July 2023 by James Lance
Came in today (7/24/23) to create accounts with them. Emil was the guy who helped me out a ton. Made everything super easy and was very good at his job… appreciate the service!
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July 2023 by Semir Smajlovic
Just take the number off this branch’s listing, it’s useless. When clicking to speak to a representative, no one ever answers, I guess the only way to speak to someone is to come inside the bank.
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July 2023 by Tadd Copeland
I came to this branch on Saturday 6/17/23 to go inside for my banking needs and despite us banks own website stating that the lobby in this branch would be open from 9am-12pm the lobby was locked. If this is going to be a thing maybe update the website so we can plan where to go better.
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May 2023 by June Van Meter
Horrible customer service. Everyone is rude.
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March 2023 by Michael Coffey
The employees are very friendly and very helpful.Ashley was awesome and gave me exactly what I needed. Thank you
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January 2023 by Nathaniel Smart
Friendly service though a little slow.
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January 2023 by Chase Swafford
Always very helpful and friendly.
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November 2022 by Jay Crane
Great service. Nicholas has been nothing but the best. Great friendly guy. All bankers need to learn from him. Thanks Nick
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October 2022 by Jeremy
I had a bad experience at location which caused me to close my newly opened account. I had created a checking account online with success, and received a phone call from a pleasant lady welcoming me etc. (I wish i knew if from a specific location or just customer service). On Saturday I went in to deposit additional funds as well as funds into a savings account. There were only 2 people onsite, and the teller stated I couldn't put money into a savings account and would need to make an appointment? Make an appointment to have a savings account I asked myself? She said yes, and its during the week until 5pm. I told her I couldn't make it to bank by 5pm, so she stated I could come during my lunch? The line started to have people backing up and I heard someone state "only one person at front on a Saturday". I knew I couldn't stay in line much longer since understaffed, but me not being able to create a savings account quickly since I already had created a checking account and having to make an appointment during the week previous to 5pm was very frustrating. I closed my account, and received money that I used to open account. Very frustrating especially since I had a great experience opening checking online and receiving call from lady whether from another location or from customer service.
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October 2022 by Jessica Riley
Should've known by the rating not to stop in at this branch. It's closer to my house, but definitely not more convenient. Stopped in today to deposit my s/o's check into my account as I've done without incident for nearly three years. Today was my first and last stop at this particular location. Normally I'm greeted and asked what the business of my visit is, followed by a thank you and a receipt. Today I was met with unnecessary questioning as to why he doesn't have his own account and why I'm depositing his check into my account. He was there with me to present his ID as usual, so I don't understand the problem. The teller told me she would accept it 'this time'. Y'all are really doing too much over there. I'll just go to the branch further from my house that does what I need them to do without getting in my business
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July 2022 by mgoggles33
Stay away from US Bank if you are looking for a mortgage or refinance. They will lie to u every step of the process. They will hit u with fees and then deny they did it even after providing a statement with the fee showing. If you call for assistance, they will pass u around like a cheap suit until you give up. If u email, they will never respond. The mortgage department must be desperate to increase profits and if that comes against customers then so be it. Take it from this former employee, bank elsewhere.
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July 2022 by Zack C
Mr. Tobey the business specialist is killer to work with
