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July 2025 by WebCreationGuys Help
There needs to be a Case opened against this location, I know 3 people who drop off packages here and ALL of them are missing packages each week! SO THERE IS A THEFT RING GOING ON HERE! Numerous online sellers have told me the same thing! I’m reporting this to the post office and Missouri General Attorneys Office! Horrible you can’t get this straightened out! I see mail trucks pulling up to personal car owners and brining them corrugated plastic mailers into their cars and jump back in the truck. If that isn’t a sure violation of work conduct then I don’t know what it! Probably hunting down anything that looks like an IPhone or Tablet or Rolex. Sad I’m having no to switch to UPS after shipping with you guys for 42 years.
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April 2025 by C M
Convenient hours
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April 2025 by Tobii (tobuuuur)
as an adopted American they don't make getting your passport an easy process, but Annie went out of her way to make it seamless! she's very kind too and just brightens the day even waiting in long lines
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April 2025 by Abby FaQuin
Ann has helped me in the last few weeks with passport applications and she’s been absolutely wonderful. Very kind, helpful and made the process very smooth and easy. Thank you Ann!
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March 2025 by Paula Williams
I only receive mail every 2 or 3 days , put letter out for pick up, no carrier pick up.I finally dropped off letter myself. This is the worst service in 22 years living in Webster groves.
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August 2024 by Christina Egger
Very friendly, and fast service!
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July 2024 by C Hill
Holding true to the bad reputation, poor service and declining USPS, Shrewsbury Post Office is no exception. I only get my mail a few days week then the days are all crammed together and some of it is a week or more late. I put outgoing mail in my mailbox and they don't pick it up. Inside the post office the staff is not friendly. It's like it is barely tolerable for them to wait on people. I realize working with the public is not always a piece of cake but it is your job so if you don't like it then get out. After all, you are getting paid to provide a service. I think my next complaint will be to the news.
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July 2024 by Great Girls Backpackers
Where mail goes to die. They've lost 7 pieces of mail, including a tax return, in the past 6 months.
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July 2024 by Lala Kim
Went by this location today. There was a woman behind the desk telling people “have a blessed day”. THIS IS NOT YOUR CHURCH. We are not members of your faith or congregation. We respect your private faith, respect ours by keeping yours private.
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July 2024 by Anna
I always experience positive customer service with polite and helpful staff. I have been going here many years.
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July 2024 by Wally Greer
2024 Update: Like the rest of the USPS, this branch is suffering from lack of staff. There is only one clerk on duty at the front counter. A PO Box is probably the best way to deal with residential delivery issues. It cuts out so many steps in the process.
13 years ago:
Richard Gebhardt's gift to St. Louis Hills- a post office on the far east side of it's zipcode.
Great 24 hr PO Box lobby. Good service hours.
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May 2024 by Elder's Antiques Cheyenne Pfeiffer
The customer service is unbelievably awful. This location is supposed to be open until 6:00 pm and that is exactly why I often travel out of my way in rush hour traffic to get my packages scanned in before 6:00. I do not get out of my job until 5:30 and that is why I travel to this location. My small business is affected everytime they close early. On three different occasions by two different employees they have told me to get there earlier or they would close early and they do. If you greet a postal worker or say thank you, most likely you just get a grunt. At the end of the day, on multiple occasions I have witnessed two postal workers throwing the packages so hard you can here it on the outside of the building.
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February 2024 by Brandy B
This post office just sucks. I had a package delivered last week, got the key to the parcel box, key doesn't work. Ok, so inquire about it via phone calls and emails, left a note in my mailbox asking about it. Nothing. Week later, I go up to this post office because they service my area, get told they would bring the package up to my door. No package was ever brought up. I'm assuming it's been stolen. Either way, don't trust these people to deliver a package too successfully.
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February 2024 by Nicholas Binder
Horrible customer service. I've been missing mail for three weeks and talked to 4 differnet people about the issue and was told the carrier delivered to the wrong address and yet the mail is still missing when they claim the issue has been resolved. But yet my mail still isn't here. It'd be nice if they could deliver the mail THEY MISPLACED somehow from 3 weeks ago. Considering its from my union and could be important documents. It'd be nice if the mail delivery could do the one thing that it's supposed to do and deliver my mail. And the manager Amber is extremely rude and disrespectful
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February 2024 by Tammy Koch
Little bit of a wait, staff is usually friendly
