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February 2024 by Brandy B
This post office just sucks. I had a package delivered last week, got the key to the parcel box, key doesn't work. Ok, so inquire about it via phone calls and emails, left a note in my mailbox asking about it. Nothing. Week later, I go up to this post office because they service my area, get told they would bring the package up to my door. No package was ever brought up. I'm assuming it's been stolen. Either way, don't trust these people to deliver a package too successfully.
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February 2024 by Nicholas Binder
Horrible customer service. I've been missing mail for three weeks and talked to 4 differnet people about the issue and was told the carrier delivered to the wrong address and yet the mail is still missing when they claim the issue has been resolved. But yet my mail still isn't here. It'd be nice if they could deliver the mail THEY MISPLACED somehow from 3 weeks ago. Considering its from my union and could be important documents. It'd be nice if the mail delivery could do the one thing that it's supposed to do and deliver my mail. And the manager Amber is extremely rude and disrespectful
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February 2024 by Tammy Koch
Little bit of a wait, staff is usually friendly
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February 2024 by Sue Griesedieck
The Mackenzie Pointe MO post office has to be the worst post office on the planet. They have no clue how to forward mail or other basic tasks. Not helpful and not knowledgeable. Avoid at all costs.
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February 2024 by Alex Vix
I run a small business and drop off packages four to five days a week, so I'm here quite often. The office is clearly and badly understaffed. The people who work here do the best they can, but the post office routinely has one person working the counter when they really need two to three. That leads to long lines and very rude customers. Those very rude customers lead to burned out postal workers who are tired of being yelled at by the entitled elderly people who seem to flock here. The building is a factory of melancholy.Though I come here quite often, I try to spend as little time here as possible because the facilities are poor. I print shipping labels at my office and drop packages off, but even that can be a hassle because the collection box in the lobby is often broken or locked, and the line to see a clerk is often out the door. On more than one occasion, I've walked out after arriving because it would take me longer to drop off a package than it would take me to drive to the post office on Kirkwood Road.If you have another post office roughly the same distance away, go there. This place needs help.
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February 2024 by TheMattster
I want to give a positive to this facility. I was expecting a delivery of an important item yesterday for my business. Tracking said my mailbox was unaccessible (even though I had received mail yesterday and today.) I went to the post office to inquire about it. The supervisor called me and said it may have been mis-delivered.. At 8:30 PM, my mail person (who I believe is new) showed up at my home with my item. I greatly appreciate the fact that my mail person would come back with my item on a Friday night at 8:30 PM. I understand they are changing things up here and mistakes happen, but this location and its personnel went out of their way to get my item to me. It's great to see people who still care. Thank you Shrewsbury USPS. You all are appreciated.
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January 2024 by What's happening
Terrible ghetto manager can be heard screaming at whoever in the back like they are children. I Was very embarrassed when I heard the African American lady yelling from the front to the back in front of my daughter. She needs better home training. I will start going to more professional office to ship off my packages
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December 2023 by Sarah Nicole
Lisa and a few other staff members have been SOOO helpful to me in finding a misplaced package. Thank you very much for going out of your way to help me!
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December 2023 by Geoffrey Crowley
Took the family to this location to get the kids passports renewed. After having issues at two other locations, they finally took care of us. We had an appointment at 9:00 am and they took us right away. Bruce worked fast and got us in and out. Clifton Heights Postal service was no help even with a reservation. Also tried Grasso Plaza, but that place was a mess. Thanks to Bruce for taking care of us. Nice location.
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December 2023 by K H
Staff were helpful in suggesting a place to get my prepaid shipping label printed. There was a huge line and they allowed me to ask my quick question so I wouldn't be standing in line for nothing. In general I do wish USPS provided a way to print prepaid labels from your phone.
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October 2023 by Live Life
The manager (Amber) at the McKenzie Point location was very difficult to communicate with. She became very aggressive and spoke to me like I was a child. I can only imagine how she treats anyone else who has a question that she does not want do address. I will be reaching out to someone else who is emotionally responsible and mature enough to respectfully deal with the public.**I wish ZERO stars was an optionDissatisfied customer.
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October 2023 by Samiah B
Going strictly off of my tracking information, my package was delivered by a driver from this location.It was marked as “delivered in mailbox”. Not only did it not fit in said mailbox but the package had been left leaning up against it. Basically sitting out in the grass for anyone passing by to pick up.I don’t know if the driver was too cowardly to leave the package on my front porch because of my silly Halloween decorations- but BFFR and do better!
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October 2023 by Daniel Ruiz
they should shut down this place the CONSTENTLY "misplace" my mail and some times i loose packages cause of this. i feel very sure they theft is come here since its a sorting place too.Update: CLOSE THIS WASTE OF SPACE AND GET RID OF ALL THAT WORK THERE BECAUSE THEY ALWAYS LIE AND NEVER DELIVER MAIL. In the 3 years since i have made the original posting i have had to call the post investigators on this location 8 times!Update: 12 Postal investigations now since the original and now they make mail delivery optional for people in whole towns even though its their job and by law they have to.
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June 2023 by C M.
I was accustomed to great service at my home where I have lived for many, many years. However, the past 3 years have been a tremendous disappointment. Misplaced mail in my mailbox is frequent, I have chased down carriers that have either not taken my mail or have put the incorrect mail in my mailbox. I don't mind walking over to my neighbor's house perhaps once or twice a year, but every two months or weeks is ridiculous. I've even had the same mail constantly left in my mailbox that belonged in a different state. I finally had to take the mail to the post office. I let them know that I did not intend to see the same mail from out of state ever again. If it were, I would need to become a problem for them.
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June 2023 by Laura R
I had a wonderful experience with Zee who worked there. It was my first time applying for a passport and I was nervous. She was so helpful and gave me very detailed expectations. I’m very grateful for her help!
