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March 2024 by Paris McPeters
They changed my oil and didn't attach my oil filter properly my truck has been handicapped gor over a year and I'm still making payments on it. I went in to O'Reilly auto parts and the lady behind the counter told me someone else made the exact same complaint that day. I filed a complaint with Mo attorney General and they never responded to AG attempts to resolve leaving me no choice but to sue. I took my 2007 Expedition to the mechanic who said it will cost me over $14k for a new engine
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March 2024 by Marvis Hollis
Great service, just need stock on headlight bulbs
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March 2024 by Lionel Carter
Poor service never go back
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March 2024 by Jackie
People if you want to keep driving your car do not let these people near it! This company has went down hill There people aren't trained to do nothing but smoke weed outside and mess up oil changes hell can't even put air in a tire
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March 2024 by marcel scaife
In our community, the building consistently fails to open on time, compounded by an insufficient workforce unable to fulfill promised duties. Closure of the facility appears imperative to address these persistent issues.
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February 2024 by DeMarko Townley
Don't go to place.. My car's engine had a bad . Wrong oil change put In engine keep warning light
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February 2024 by Serena Windsor
If I could give ZERO STARS I would. This location did not change my oil filter during my oil change service! I created a claim in which I discovered the store manager handles and she has denied my claim without even speaking to me, looking at my vehicle now that it needs engine repair nor sent out any letter of denial. I guess attempting to save face of the store. I have called on multiple occasions to customer service and to the store. The store manager Jaylen stated to the customer service agent that she has already spoken to me and no longer wants to converse about that claim which is untrue and absurd. The customer service agent stated the store manager denied the claim because my service was over a year ago, which is false. So I have reported this complaint to the BBB and have all evidence to take them to court if I have to! I attempted to escalate the claim which goes to the Area Manager Patrick who has yet to be in contact either.
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February 2024 by Bebe Brown
Very poor customer service.
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February 2024 by Ashley Mahone
They took so long. I was 4th in line and it took 3hrsbforbus to get seen and done. Didn't tell me that my light was out after my "check". They did not reset the check engine light.
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February 2024 by Michael Warren
Service and management were rude and disrespectful never go back and complain nothing will tried that trash!!
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February 2024 by Antionett Moffatt
I went to this Valvoline on January 24th and they did not properly tighten my oil cap back on there for all my oils screwed out onto my motor and I have been driving around with only two quarts of oil or less in my car and now my car is knocking so just be careful in aware and it's sad as women we have to find somebody to double-check after we get our service done
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January 2024 by Latia Reese
Soon as I got a oil change my timing belt all of a sudden went out !! Horrible place now I got to get a whole new motor !!!
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December 2023 by Robert Hawkins
Great customer service. Fast, efficient, and nice people. I’ll come back to this location.
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December 2023 by angela brooks
I would like to thank the team that helped me today. Jalyn,Dontell & Lonnell. The friendliness & Professionalism was top notch. The way they work so well together as a team is awesome. I was in & out.
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December 2023 by Darlene Murphy
Worst experience I ever had, mean, rude, and disrespectful, I wouldn't send an enemy there
