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February 2024 by James R.
2315 S KINGSHIGHWAY BLVD, SAINT LOUIS, MO 63110 Customer service there is appalling. Very rude clerks who deliberately behave childishly and then act smug or incensed, most likely because they do not like their customer service jobs and take out their frustrations on the customer. I've lodged 4 complaints about them in the last 90 days.
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January 2024 by Kelsey
Waited for over an hour on the phone multiple times. It appears they take you off their main line to the side line to hold for longer when you get through the call cue. There is one caller ahead of you- to hold music for 58 minutes and they never picked up.On a recent visit to the drive through they couldn’t make my card swipe (I use it all the time with no problem). They took my card out of view, and came back saying “it’s asking for a pin.” When I showed concern they said “I won’t be taking the card if you don’t give me the pin, or you can come inside.” Having an infant in the car I could not come inside. Super sus and terrible customer service.
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December 2023 by Olivia R.
Incredibly rude staff. Tried calling to speak with a pharmacist and was left on hold for hours, tried calling the next day and the same thing happened. Expect terrible service from pharmacy.
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November 2023 by Jon H.
This pharmacy is complete trash and everyone should be fired. Never go here. Staff is incredibly rude and unhelpful. I've called multiple times, they keep you on hold forever, over 2.5 hours today. Eventually, when you get to the front of the queue, they hang up on you. It should be shut down. Never go here.
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October 2023 by Bart Z.
The Pharmacist at this location on 10/29/23 at approximately 1:45 pm lacked the language skills and temperament to have an explanatory conversation rather than an argumentative confrontation. Additionally, her staff is remarkably apathetic and rude to the point where there is an obvious willful determination to do the bare minimum to assist patients/customers.
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October 2023 by Colin Pashia
This place should be a tourist attraction for people from countries like Korea, India, Germany, or New Zealand where heathcare is a more developed part of a healthy society.It’s hilarious that Walgreens and CVS are the only places to get a Covid booster, but even if you have an appointment they’re so understaffed you’ll wait at least an extra 30-45 mins before even getting your paperwork.I felt so bad for the one pharmacist and one tech/assistant on duty, who were doing scripts, drive through, cash register, and vaccinations. This review is not for them but for companies who are trusted to be a part of our healthcare system but can’t pay their staff well enough for people to want to work there. We are in trouble if another pandemic comes. Things are worse now in our healthcare system than before Covid, not better. If we lean on companies like Walgreens, things are only gonna get worse
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August 2023 by Vonnie Milburn
Later that day I went back and talked to the pharmacy supervisor and they said they would send her for more training. Wouldn't tell me her name. The cashier was a bigger girl with dreads and glasses. If she can't pick up money on the counter then maybe she shouldn't work there. So beyond rude. Lazy to show no customer service. I expected to maybe get the hair color I was hoping to get. Ruined my whole day. Just be nice. You don't know what others are going through.
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July 2023 by Lori Strawbridge
Never ready when they say; delivery orders just disappear altogether causing huge issues with insurance.
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May 2023 by Jen Anderson
had an urgent care appt at 8:30am at an ssm facility, was out and prescribed meds by 9am, and it is 3pm and this location still hasn't filled them.
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February 2023 by Joshua W.
I took a bus over to this Walgreens, so I can put money on my PayPal and after waiting for this incompetent cashier for 10 minutes she told me that she couldn't do it and that's just sometimes doesn't work. And that she's sorry I guess I'll just wait another hour for another bus and see if maybe the next wall greens can maybe help me since it's something that maybe sometimes might work
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October 2022 by Güneş Ö.
Great drugs! Jk, I like this location has its own parking lot. Feels safer. I usually get my medications from inside counter and wait time is usually 5 min max. around 4pm on weekdays.
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September 2022 by Heidi L.
Pharmacy drive up line - 15 minutes and counting without a single car moving- spoke to mgr who stated he didn't know why -
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September 2022 by Anthony S.
This is only about the pharmacy: super slow. So I understand they get busy but they had a line and the techs were just at the counter next to the pharmacist doing tech things.... Pharmacy mgr was working the window helping those in the drive thru. I mean, I worked retail for 9yrs so when you start to get customers, you should assist them first.... They didn't. These techs stayed head down at the counter for a hood 10-15mins before coming to the people in line. They need to improve on that.
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August 2022 by Lakisha Creighton
Wait entirely too long for a vaccine! Pharmacist is very inconsiderate, been waiting 40 plus minutes. Tragic
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July 2022 by Spencer S.
Good pharmacy. Wait times in drive through can be very long even with only one or two cars in line.
