-
November 2023 by Aaron Wordlaw
A great company
-
August 2023 by Karen Sheffer
I'm lost for words.Yes saving money is nice but I'd rather be treated with respect and I call my agent to pay bill nobody seems to answer phones I leave a message for my agent months ago not one call back .I understand people are busy and short staff but at the same time what about your customers just trying to pay a bill or has a question and you don't receive a call back from your agent that you called?I'm told I will call you back in 15 minutes when he did answer nope never got a call back from him or anyone so now I just call whoever I can get to take my payment or answer my question but told I need to talk to my agent to answer question .I don't leave reviews but this has gone on for past 7 months! I just ask that you appreciate your customers and if your not going to call back then have someone do it for you show respect
-
May 2023 by Tia Hercules
We asked for a new QUOTE and they charged our card $2000! Peter Kalvachev, the agent, was rude and insulting when we wanted our money back! I asked for an apology and Peter refused saying he hasn't done anything wrong. Terrible customer service.We'd been AAA members for more than 40 years. No more!
-
May 2023 by Konni B.
Our Insurance agent left, so we became a "house account." In other words, no one got a commission from our business so no one cared a bit about service. We never got our homeowners policy attached to our online account where we pay, get renewal amounts, etc., even though multiple requests were made. I was literally told it was above their pay grade. Had to call the 1-800 number where someone in Dallas was super sweet and did immediately resolve the issue. We never got an email regarding our renewal (we opted for paperless)-so no mailed statement either. Then when I called to find out our renewal policy rate he said it wasn't ready until 25 days prior the due date. All other agents in Missouri said there is a statute that requires we have it within 30 days. Needless to say, we walked away for another company that offered more coverage for less premium. Even considered dropping our roadside assistance. Only giving a 1 star because they have a sweet lady in some Dallas office that cared.
-
March 2023 by Olla Musleh
Peter is great! Honestly worked with me to get the best rate for our cars. Definitely recommend this place for your insurance
-
March 2023 by Margo S.
I'd like to thank Pam and Kathy; they both helped with cruise booking. They worked as a team and had patience with my lack of knowledge. Greatly appreciated.
-
August 2022 by Mingla Moore
This is one of the best AAA agencies. Anytime I call and need anything they always make sure to get me taken care of. My agent that sold me the policy is often busy but the team that works in this office truly works as a team to make sure all your insurance needs are met not to mention my premium and coverage are the best rates I have ever received over any other insurance carrier.
-
August 2022 by William Brown
When you call the office you can never talk to a real person.
-
May 2022 by Jeff Reeves
This place is backwards and ridiculous. The following people have not followed through properly and honestly.Hillary, Rhonda Milsap, Kimberly Brooks and two others which even though they made mistakes owned up to them..............stay tuned to this saga maybe triple aaa can turn it around....doubtful
-
January 2022 by Suzanne Dilallo
The staff was very helpful & friendly. Thanks.
-
December 2021 by Kathleen Standish
When I need a notary, this is where I go. She is courteous and professional.
-
November 2021 by Debby Sateia
Awesome always very nice & helpful. Been with them over 5 yrs
-
November 2021 by Rhonda Campbell
Very nice, informative, and willing to help. Special thanks to Caroline!
-
October 2021 by Emily Noyes
I visited to get passport photos for my daughter and myself. Super quick and easy process!
-
July 2021 by Bill S.
Great place to get your passport photo and book a cruise, car rental, air flight. AAA is a full service travel agency and offers insurance as well.
