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February 2024 by Vashon Kelly
You guys are awesome keep up the good work
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January 2024 by Ruby Dee
Easy, fast rental process.Nice clean fully loaded vehicle.
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December 2023 by Jennifer Last Name
The was my first and last rental with Avis. I made a reservation to drive one way from Saint Charles to Houston on their website. When I arrived in Houston I checked my reservation and notice it no longer says Houston as my return location, but Saint Charles instead. They are charging me $500 for their error. The car I drove was a black Jeep Grand Cherokee and smelled like smoke and booze. They even had air fresheners in the car to help out. Want to know who is getting charged for it? Me - $250 after I already reported it to their customer service team. I don’t smoke or drink, I’m a homebody with cats. So my $120 trip turned into $870 trip and I can’t get their customer service team to respond properly. I will never use Avis again and I will be sure that I tell this story to as many people as I can. This is absolutely insane when I did nothing wrong.
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December 2023 by Mad Martigan
Very friendly staff when I picked up the vehicle and dropped it off. Extending my rental was also super easy. Avis made my business trip experience more enjoyable and comfortable. Thanks Avis!
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October 2023 by James Besselman
The selection of available cars and customer service was top notch! It was a very quick and painless experience. The car we rented was in perfect condition and clean. It was nice to have the whole process done with such great customer service. We will definitely be renting from this location again.
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October 2023 by juanita hearn
The vehicle was very raggidy. Breaks were bad, a lot of damage to the exterior of the Vehicle, smelled like smoke and to top it off it was less than a half a tank when picking it up. Also, the people working inside will only take certain credit cards. I have major credit cards (not prepaid or debit) with various of companies and before I could even pull out my credit card they gave me a list of reputable credit card companies they don’t use. Thank god I had an American Express. Lastly, I tried to contact them to extend my rental one additional day and couldn’t get ahold of them. Turned my vehicle in one day late and they charged me 4 times the rate for a car. Like really?!? I will NEVER come here again!
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August 2023 by Verlencia Keen
Avis is the best place to get a vehicle right now...affordable,fast and great customer service! WINNER HANDS DOWN
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July 2023 by Michaella Stockmann
The car got a flat tire in 103 degree heat. When I removed the tire the metal was exposed all around the tire. When I called customer care I was told I could drive the car 20 miles to an Avis dealer or replace the tire and I might receive a refund for the tire! Turns out the car had a severe front end alignment which caused the tire to wear down on the inside.
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July 2023 by Jennifer Petrowske
Excellent service and was guaranteed a vehicle at 10 very prompt. Never a disappointment when coming here staff is always on their game
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June 2023 by Lita Hayden
Have always had a very good experience with Avis. We rent every year for our vacation. The vehicle is always clean, full on gas, and waiting when we arrive to pick up. The staff has also been very good to deal with, Always been pleasant. Will rent again next year if not sooner. Thank you Avis ?
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May 2023 by Sheree Owens
I was unable to rent a car because their card reader was not able to swipe my card. I rented from them twice before, and there was no issues before. The clerk at the counter rudely said we don't accept your kind of card. It was my Navy Federal CashRewards Visa that I used 2× before at that location, and once at another avis location. I WILL NEVER USE AVIS OR BUDGET AGAIN. They solution maybe is to try and update their card readers, have the capability to use chip instead of swipe.
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May 2023 by Gregg Daniels
Didn't have the car we reserved ended up with this truck. Overall though not to bad
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April 2023 by Bev Byrd
They are good. Nothing over the top but everything you expect. However, 5 stars. We got a flat in Alabama on the way to Florida. We swapped out cars in Birmingham, easy smeasy and the workers there were helpful, friendly and quick. Thanks!!
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March 2023 by nickma71
I reserved a full sized car twice, and twice in a row was given something else, one of which was a compact, 4 door, hatch back.
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January 2023 by Jeff Coffman
I rented an SUV based upon the weather conditions of where I was traveling. We didn't receive the SUV that was advertised. We didn't even receive a vehicle in the same class as an SUV. We received a mini-van, which caused us to completely cancel one planned activity on our trip.The mini-van that we did receive had an alignment issue that caused me to "fight" the steering wheel for the entire trip. Extremely frustrating.Also, the tires on the mini-van were bald which made for an awful driving experience when the weather turned to snowy conditions.Really, the only reason that I rated this experience a 3 is because of the nice staff at the St. Peters location. They were very understanding of our issues even though there wasn't much they could do to change the outcome.
