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January 2025 by Craig Lee
Best location by far! Dependable schedule!
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September 2024 by Cadence Hunt
I have called three times on behalf of my international friend, who struggles with English, simply to find out when her card will arrive in the mail. Despite repeated attempts, no one has provided any assistance. The only option I’ve been given is to schedule an appointment online and go in person. Why should I do that when the only question she needs answered is when her card will arrive? It’s already difficult enough for her being in a foreign country, and now it’s been nearly four weeks—well past the two-week timeframe she was originally told—without any updates
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September 2024 by Akash Patel
Average BOFA experience.
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August 2024 by Lop Dizzle
To be fair my experience with any bank of America has been negative, tired of all the hidden fees. But trying to call this branch is a waste of time no one ever answers.
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July 2024 by Anony Mous
I can see why this place has low stars, staff kept saying understandable as if it makes it right what they are doing.
Couldn’t get a cash advance here even though I’ve had a bank account with them for over a year, kept me waiting in line then wanted to make me longer for the manager. This location needs to be closed if they are going to be useless
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July 2024 by Sydni Gross
This is the FRIENDLIEST BOA branch I’ve ever been to. Not even my home branch in Wentzville can compare. I had issues with receiving my new debit card & Bobby (branch manager) along with other members of staff assisted me in not only getting a new card but also handling additional fees that I didn’t have to pay for. I will continue to make the extra 20 min drive to this location for all of my needs. You are always greeted when you enter the door and there is always someone to help!
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April 2024 by aaron zamkus
Same as the rest of the reviews. Poor customer service. Never more than one teller. Just overhead the guy at the door checking people in be rude to someone trying to report a fraud case. Advising my employer to find a new bank.
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April 2024 by Paul Morgan (jumanjiman)
wonderful experience today at this branch
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February 2024 by Ngânn Kim
Disappointed!!! The attitude of the senior banker was very bad. He was not friendly, not enthusiastic, didn’t solve my questions and confusion well. Never come back.
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February 2024 by Zen Lion
Going through remodel so it’s a mess. But that’s not why 2 stars, they seemingly always have one teller working. So, every time I go in I have to wait in line for 15+ minutes. Having enough staff has nothing to do with the remodel
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February 2024 by Sarah B
Avoid this one. Their ATMs do not work properly.
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February 2024 by Hamza Raja
Mid level of customer service.
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December 2023 by otabek hasanov
the wait time is insane
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December 2023 by William Robirds
Telephone not answeredCustomer unfriendlySuffers from hubris
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August 2023 by Rich Burns
Terrible service. I waited in the lobby for 15mins before someone greeted me. The security guard acted like he was falling asleep and the woman checking people in ignored me. Happened about 2:30pm on 8/29. I think it's time to switch banks!
