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April 2024 by Laurette Mccann
Rick is always awesome! We have purchased several items through him and the experience has always been great! I would recommend Bobs to my friends and relatives and I would definitely have them choose Rick for their salesman!
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April 2024 by Lisha
Thank you Miranda for taking so much time with me. I went in for a computer desk and left out with everything but a computer desk, and that was only because of the attention to detail that Miranda noticed that I provided just by talking that eventuality helped me pick out several items that I was looking for for my new place. I could not even believe it by the time I left, but I was so happy and excited at the same time. You do not find sales associates like her around anymore so that in itself made for the best shopping experience.
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April 2024 by At Home with Caitlin
The buying process was very easy with Layla's help! Can't wait to get our furniture in a few weeks
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April 2024 by Becky Weber
Bob’s is a great place- very helpful and friendly!
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April 2024 by greg hileman
Low pressure sales people. Got everything right the first time. Good finance plans
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April 2024 by Char Colley
Seem as if they have a high employee turn over. Purchased furniture in January, had to wait until mid March for delivery, which was fine , we wanted everything delivered together. First reach out in March for information on furniture return,we did not like the fit of recliner. Original salesman no longer worked there.so I dealt with someone else. Tried the recliner for 5 days and it still didn't work to our expectations. Went back to store, well the last sales person was no longer there either So we start the process of finding yet another recliner. Walk in the store with paperwork in hand, literally. I have never seen so many sales people run so fast with a customer walking in with paperwork. However, one lady that came from a different direction from where the others were, greeted us. Once she discovered we were there to look for a recliner for a exchange, she immediately said to walk around the store and see what would work. Color was a factor to match the couch. I asked her to show us recliners that would work with the couch and I preceded to show her the couch, got the same,walk around and look and let us know if you find something. She excused herself to use the restroomShe never came back and couldn't find her. Finally, we find her at the candy bar!! I asked my husband if we could leave and come back on the next day which was a Monday. We returned the next day, paperwork in hand. Sales people scrambled again ?same story as above. I took a pillow from the couch in store to try to match with the recliner that would look best and was also comfy. Not one single person offered to help or even addressed us as customers. We found what we **think will fit the comfort of our liking for a recliner. Found a lady that was entering info into into a computer, explained the situation and she was too busy to help us. Just to remind those of you reading this, there were only 3 different couples in the store while we were. Okay, the lady at the computer said we would have to deal with store manager. He finally got everything done, we also have a store credit, but no refund in form of original payment, because they do not do that, it would be up to the manufacturer of the original recliner we purchased as to refund our money. Unless we find something in store to replace the original chair. So after all is said and done, we will not get new recliner until mid April. They will not pick up and exchange recliners until the new one arrives. So, here we sit with the recliner sitting in living room to wait to be picked up. Recliner that we are donating in living room and a brand new couch sitting in the room which I can not put into place until new recliner arrives. And living room will remain in disarray until mid April when the new one arrives. Needless to say, the credit I have, will purchase some type of decor that is offered on Bob's website. And that won't come until the new recliner arrives. We have within the last year purchased a Victorian recliner, decorative sitting chair, mattress and box spring and all the extra items to protect the furniture, mattress and pillow covers etc. have NEVER had any issues. But the first time we did, all sales people scrambled when they saw us walk in with the paperwork. Won't have a update until recliner arrives mid April. CUSTOMER ALERT... If you are returning or wanting a exchange DO NOT let anyone see you walk in with paperwork, they will run like wildfire, because they make no money for exchanges or returns.
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April 2024 by Kevin Taylor
Very helpful
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March 2024 by Kathy Hoppe
Layla was extremely helpful! She was knowledgeable, professional and very friendly. She made the entire buying process easy. I will definitely recommend Layla to family and friends.
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March 2024 by Daniel Reed
We had a wonderful experience. Jackie was wonderful and very knowledgeable. She helped us pick the best options we needed for our new house. We went in only looking for a few things but ended up buying everything we needed in one stop. Thank you very much
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March 2024 by Rebecca Bassler
I buy all my furniture from here
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March 2024 by Karen Millatti
Cliff was very helpful a n d knowledge. Great choices excited to get our new furniture
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March 2024 by Nick Towers
Recently purchased a bed and mattress. The salesman Mike was a pleasure to work with.
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March 2024 by Emily Flesch
The employees were very nice and helpful. However, I wish I didn’t have to wait several weeks for my couch…!
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March 2024 by Debbie beachum
Shirley was wonderful, explained everything about warranties and pickup. Prices were great in comparison to other places we had gone to. We just ordered so I will add once we have our furniture.
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March 2024 by Courtney Paterson
Lila took care of us and was amazing. She helped us find everything that we wanted.
