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February 2024 by K
Pierced my 5 yo daughter with baby earrings and up-charged us for a solution we weren’t even aware we were being charged for. I actually went in about a week later to get them looked at because they looked too tight and the manager even commented at the fact that they were too tight and too little for her ears! Because of the earrings that they pierced my daughter’s ears with they were not healing properly and caused infection after infection and they wouldn’t stop bleeding. Medical bills after medical bills after medical bills. After trying to reach out to corporate (which literally took a month) they basically told me that they couldn’t refund me even though I had proof of their mess up, and they could only offer me a re-piercing. Excuse me??? Please, let me tell my traumatized 5 year old that I need to let her holes close so that we can take her back to get her ears re-pierced. How unprofessional and what a joke!
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August 2023 by Kyle saeuberlich
Inconvenience to say the least. Customer courtesy left my family and I searching for a different and more professional establishment. One star today, only because it's required.
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July 2023 by Aren P
Great Experience and was overall well satisfied with the staff: friendliness, knowledge, and explained the overall process.5/5 to Aliver. With all the bad reviews we were very much concerned with piercing for kids. The reviews may have been real bad experiences but I guess they have better staff now.
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June 2023 by Heather Young
Don’t take your child here to get their ears pierced. They wanted to do both ears at the same time (common practice) but my 3 year old had one ear pierced super crooked and way off center. They had to re pierce it and do it again. Turns out they are still not even but I couldn’t bring myself to have them put a third hole in her ear. They didn’t offer any kind of discount or anything like that. Tattoo shops and piercers around me don’t pierce kids under a certain age and I figured since it’s just an ear lobe it wasn’t that big of a deal. Just don’t make the same mistake I did.
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March 2023 by Gypsy Rose
On a Sunday, in a mall and closed. That makes no since.. and they have a sign saying lunch break on the gate.
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March 2023 by Eliza Rivas
The manager at the mid rivers location always goes above and beyond!
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February 2023 by Molly Hoffmann
Macy Jones is an excellent employee.
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January 2023 by Dee Koenig
Do not take your child here! They are not trained, the gun got stuck and my granddaughters are here and they left it hanging there. She now has a scar on her ear! I reported it to management but don't think anything has changed.
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January 2023 by Steph G (GingerMama)
If I could rate a Zero I would! Or even a negative! Charge me over $60 bucks for my daughters piercing on her birthday when it’s advertised for free…. employee last night almost scaring my daughter towards she didn’t wanna do it anymore…… I witnessed a little kid grab something and walk out of the store with it along with their parents as well while I was there…. This whole experience for my daughter was horrific. Go to your local good tattoo parlor who will do it comfortably and will make sure your kiddo is taken care of :(
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November 2022 by King Koopa
Awesome customer service! Loved the sales going on today!
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September 2022 by Gary Fleming
They sell you overpriced items, that won't even hold together or fit, and won't let you return it. Sales associate was NOT helpful. No wonder malls are closing down.
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July 2022 by Jessica Enloe
Cute products and fun to shop
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January 2022 by Jackie Welch
They did a fast & wonderful job piercing my daughter's ears. Friendly staff and huge variety to pick from.
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January 2022 by Angel Epting
My daughter loves this store and they have great deals...buy 3 get 3 free on everything ❤??
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January 2022 by Rachel. Helm
Very helpful and nice workers and patient!