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October 2024 by Sherrie Nanney
The doctor, the RVT, and the front desk took their time getting a complete medical history. I am a retired RVT, and I absolutely trust them with my babies.
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August 2024 by ben heitman
Really friendly staff. Very helpful and knowledgeable.
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June 2024 by Brie Cote
Our dog Harlin has been a frequent patient with them recently due to UTI's and skin issues, everyone (especially Dr. Woodrum) have been so caring to us and Harlin, they really care about her and her well being. I recommend them. Thank you for all you guys do. Harlin loves you all!
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June 2024 by Jake Wood
We have always had a good experience with Arch Animal Hospital West and today was no exception. Dr.Woodrum and her team (especially Heather) made us and our pet feel as comfortable as possible during a hard time. Losing a pet is never easy and the team we had today made a very difficult day as easy and pain free for our family as possible. Heather was a great point of contact today and the entire team answered every question we had to make sure we were as informed as possible on what was going on. Thankyou so much Dr. Woodrum and Team!
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May 2024 by Karen & Don Martin
These folks care as much about your pets as you do. They explain everything they're doing up front and .... How much it will cost. For those of us who are on a fixed income this is essential.
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March 2024 by emma behrendt
My favorite vet clinic I’ve taken my cat to. They all treat my cat with so much care and I can tell they all genuinely love what they do!
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March 2024 by Cheryl Hudson
Great experience, caring staff awesome with pets and me
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February 2024 by Brad Rush
They are doing an awesome job of making sure Goldie heals quickly. Thanks for being there for all our pets over the past years and the ones to come.
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January 2024 by Katia H.
since we moved from Florida this was the best decision for my Kaycee to be treated; Six years later ... Always had a great experience; they are honest and friendly! I do recommend them
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November 2023 by Rachel Santel
An amazing staff, fast, reliable and caring service. My favorite veterinarian establishment I’ve ever been to.
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October 2023 by Prince Wiltshire
Mac is doing very well. thank you very much.
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October 2023 by Amanda Sweeny
Always a pleasant trip
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October 2023 by Madonna and Jim Zoellner
I should have written this long ago but have only now been able to word this right. We absolutely LOVE Arch Animal West! Dr Scott and the staff were so supportive when our lab Lexy was diagnosed with lung cancer. They were so loving and answered all my questions. Lexy loved going in there because of all the loving she got. If we needed something they went out of their way to help us. When it came time to say goodbye to my girl our entire family was there. Do to it raining we had to be inside, imagine 7 grandchildren and 6 adults in that room but they made it work. Dr Scott was so loving and gentle and the office girls answered any questions the kids had. Everyone had plenty of time to share their love and goodbyes and our other lab was able to lay beside Lexy the whole time. Two weeks after Lexy’s death we received a beautiful letter from the MIZZU Cancer Clinic telling us that Arch Animal made a donation in Lexy’s name!!! This is after we received a sympathy card along with other memories from Arch!! We started with Dr Fischer when she opened that office and she’d many tears when she retired but she promised she would leave us in AMAZING HANDS and she did! I can not say enough about this amazing hospital. It hurt to lose Lexy but I can say they did everything and more to help me keep her 8 months longer than I was suppose to have. I HIGHLY recommend them for ALL your pet’s health care! ♥️??♥️
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October 2023 by Mi Confidential
Arch Animal Hospital West has been my go-to veterinarian office for the past three years. They helped me through several "ruff" times. It never crossed my mind that I would have to switch to a different office so soon. However, my recent concerns were not handled well by Heather & Brittany, leaving me confused & disappointed. Despite expressing my dissatisfaction through the app, I was dismissed. I even contacted the other location for clarification, and while they agreed that the situation was mishandled, I never received any follow-up.
It appears that with Dr. Kyle leaving, Arch Animal Hospital West no longer values my business or trust. Despite this, I'd like to extend a special thanks to Dawn, Alyssa, and Alexis for always making me feel at home over the years. Dr. Kyle, we will miss you (so very much) and wish you the best in Illinois.
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October 2023 by Cathy Haefner
Hershey loves going to the doctor he gets so much attention, such a ham
